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Hampton Inn & Suites Pittsburgh - Downtown
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Reviews (1,764)
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1,197
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All reviewsfree parkingconvention centergreat locationheinz history museumfront deskacross the streetpnc parkwithin walking distancefree breakfastpool and hot tuballegheny rivergreat place to staythe breakfast areaking suitewould stay here againcultural districtheinz field
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1,212 - 1,217 of 1,764 reviews
Reviewed 20 July 2014

The hotel was very, very nice. It was also a great value and it's location was perfect. The breakfast was delicious and everything was spotless. The employees were helpful and friendly. The parking was free which is very unusual. Restaurants were close and other activities were also nearby. The hotel was newer or at least seemed new. I also liked the size of the room. There seemed to be extra room where there didn't need to be but it was so nice. The temperature was great. The room was quiet and I didn't hear any noise in the hall or in nearby rooms. I would definitely recommend this hotel to everyone.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 23 July 2014

Karen P, thank you for reviewing our hotel on TripAdvisor! We certainly appreciate the kind words about our property and location. We look forward to seeing you the next time that you are in the Pittsburgh area!

Best Regards,
Rachel Pontier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

This hotel is a few blocks away from the Strip District, which is a very cool shopping district, that is mostly only open during the day. I subtracted 1 star from my rating only because I felt that this Hampton was slightly less clean that others where I have stayed. The lobby had a peculiar smell that was somewhat bothersome. Also, we noticed that the toilet in our room wasn't cleaned daily. Neither of these are deal breakers, but is seemed slightly below the normal Hampton standards. Otherwise the staff members were friendly and helpful.

Room Tip: Ask for a room facing the river.
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Tempe_Sun_Devil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 17 July 2014

Tempe_Sun_Devil, thank you for your review of our hotel on TripAdvisor. First and foremost, I do apologize about the housekeeping lapses that seemed to have occurred during your stay with us. Please rest assured that we have addressed the issues with our staff. Thank you for your kind words of our location and our excellent staff, and we do hope to see you the next time that you are in the Pittsburgh area!

Best Regards,
Rachel Pontier

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Reviewed 16 July 2014

A good, clean, well located hotel with free wi-fi. The King bed room was large and comfortable with all amenities and looked out onto the river. Close to most other places in downtown including the Covention Center and a good value for money

Room Tip: Choose a room with a view of the river
  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Aswin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 17 July 2014

Aswin P, thank you for your review of our property! We are very happy to see that you were pleased with our location, as well as our clean and comfortable rooms. Thank you again for your review, and we look forward to welcoming you back the next time that you are in the Pittsburgh area!

Best Regards,
Rachel Pontier

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Reviewed 15 July 2014

Our stay was part of a wedding block, and our experience was great!
Check-in was smooth. Our room was clean and large.
The location was fabulous, with the Heinz History center directly across the street, and the Strip District within easy walking distance.
The area is safe.
Breakfast is plentiful, and is replenished as the supplies begin to dwindle.
Coffee/tee is available in the lobby 24/7.
Parking is free. You just use your room keycard to enter the lot. When it fills up, the overflow is just in the next lot within easy walking.
The only issue that we had was with the cleaning staff. Our bed was not made as part of the daily cleaning routine. I will admit that I had "sort of" made the bed, but I generally expect it to be made up again by the cleaning staff.
My daughter (who was the bride), did have issues with her room, as the sheets had never been changed prior to her checking in, and she did not discover that until she went to go to sleep for the night. It took several calls until she finally received the King size sheets required for the bed. As you can well imagine, that did NOT go over well with the soon-to-be bride.
The situation was remedied, eventually, but not until well after midnight, making for a very late night.
Unclean sheets are just not to be tolerated by anyone, and my suggestion would be to make it clear to the staff that all beds are to be made up daily for the clientele, and that it should be documented somewhere that sheets were changed prior to new clientele.
Except for that unfortunate incident, the overall stay was fabulous.
Obviously, there must be an issue with someone on the staff that should be addressed.
But I would not let that part of my review sway you from booking here.
The staff was friendly, the breakfast plentiful, the bed was comfy, the bathroom was large, with extra towels and complimentary shampoo,soap,conditioner, etc.
Our standard room included a hair dryer, and free wi-fi, coffee maker (which we never used because of the fresh coffee available in the lobby.)
Let me mention that the closet was rather small in our standard room, but the rest of the room was large enough to accommodate any items that you might bring.
I would highly recommend this hotel.
But, I would probably advise that you check the sheets when you check in!

Room Tip: The Suites are awesome. Large closets, sofa, bathtub with shower. The "odd" number rooms offer a view of the river. The even number rooms look out onto the Heinz History Center.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank geismom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 16 July 2014

geismom, thank you for your review of our hotel on TripAdvisor! First and foremost, please accept my sincerest apologies for the lapse in service that occurred during your daughter's stay with us. This is not at all indicative of the level of service and cleanliness that we are accustomed to offering, and the situation has since been addressed with the appropriate parties. Congratulations to your daughter and son in law on their marriage! Thank you for your kind words of our property, and we are very happy to hear that you would give us another chance the next time that you are in the Pittsburgh area.

Sincerely,
Rachel Pontier

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Reviewed 14 July 2014

My husband and I stayed here for a weekend mini-getaway. We are avid bicyclists and wanted to stay somewhere that would be convenient to the bicycle paths, as we hoped to park our vehicle and not move it the entire weekend. This hotel was in a perfect location for that, and would be a good location for anyone wanting to be close to everything. Check in was smooth, and parking is self-park (which I prefer), and free. The hotel was very clean, and our room, a king suite, was huge. The bed was very comfortable, and towels were adequate. Everything was spotless. Our room and the hotel in general was quiet. Breakfast is included (another plus...not all downtown hotels have this), and my husband and I both enjoyed it. He had a make-your-own Belgian waffle, while I opted for the eggs and some fruit. After I had eaten the scrambled eggs, I noticed that there were peeled, hard-boiled eggs available, which is uncommon for a hotel continental breakfast. Next time, I will likely go for those instead. I try to eat "real food" (not processed) as much as possible while my husband eats "whatever," and both of us were able to find something. We were not able to get a late check out as we had hoped, but there was a convention in town, and they must have had many requests for a late check out, as the desk attendant stated that she couldn't give anymore out. Oh well...our fault for not requesting it earlier, and as it is, their check out is noon, which isn't bad. We were just hoping to shower after our bike ride that morning, is all...not a big deal. I did not use the hotel gym or pool, but they do have both. Wifi was free, and so was a copy of the Post Gazette. There is coffee and tea available in the lobby, 24/7, as well, which is nice. The only "con" I have is the price. Mid-$200's, plus tax is more than I'd like to pay for a single night in the Burgh, as much as we love it, and there are other hotels also convenient to the bike path that are about $100s less, a little further out. This time, we splurged, and if we were to splurge again someday, I would stay here again, for sure. To be fair, that price is comparable to other downtown hotels, and is even less than another I was looking at online for that same night...plus parking at that other hotel was valet and extra, and breakfast was not included. All in all, I feel this is a clean, friendly, conveniently-located hotel, and I do recommend it.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank LJ Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 15 July 2014

LJ Z, Wow! Thank you so much for your review of our hotel. We certainly appreciate you touching on our clean, comfortable and spacious rooms, as well as our amazing hot Hampton breakfast! We are happy that both you and your husband found the breakfast enjoyable. I do apologize about the late checkout - typically we are able to accommodate, however as you stated, we did have an abnormally high number of late check outs prior to your request. Thank you for noting that our hotel does infact include parking - as we are the only hotel in Downtown Pittsburgh to provide complimentary parking for all of our guests! Thank you again for your review, and we look forward to seeing you on future trips to Pittsburgh!

Best Regards,
Rachel Pontier

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