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“Run, don't walk” 1 of 5 bubbles
Review of Wyndham Grand Pittsburgh Downtown

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Wyndham Grand Pittsburgh Downtown
Ranked #49 of 68 Hotels in Pittsburgh
Statesboro, Georgia
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Run, don't walk”
1 of 5 bubbles Reviewed 17 August 2014

Very disappointing. I guess they just changed brands; it may have been a Hilton at one point? Or a Crowne? Not sure. In any case, the rooms are tiny, and our group did not get the junior suites as promised. You need a crow-bar to get in and out of the bathroom the way the door is set up. Almost no space to hang clothes, and no drawers. No in-room safe. One of my fellow travelers found a used condom in her room in the trash. The rooms just seemed dirty. The staff couldn't have cared, and was next to useless when trying to arrange for shuttle services. The first morning they told me the shuttle didn't start until noon; it pulled up five minutes later. The next day we called for a pickup at 4pm, and they told me the shuttle was already done for the day. Ridiculous.The restaurant is way overpriced, and the bar/lounge is dark and seedy. The only thing this place has going for it is location. The entire staff needs to be fired. We checked out two days into a two week stay.

Room Tip: Don't stay here. But if you do, get a river view room, although I'm sure the front desk will...
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  • Stayed August 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jmsmith314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNPITmgmt, Guest Relations Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, 18 August 2014
We appreciated having you stay with us recently, and regret your experience was less than satisfactory. We can assure you that we value your feedback and are taking it to heart. We are addressing your specific concerns with all involved with focus on revisiting our service standards. Should your travels include a return visit to Pittsburgh, we would welcome the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,002 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (493)
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English first
Los Angeles, California
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 17 August 2014

Several issues with valet parking and front guest services! You pay for either self or valet...not an issue. Hotel overcharged me for parking...i stayed 2 nights and the charged me for 3! Reservation was 08/7 to 8/ 8, still waiting to hear from them. Valet was very disorganized upon check in and check out. You pay $30.00 per night, service should not be this poor. No specified spot to pick up or leave your car. They are all over the place in the valet.

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank domsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNPITmgmt, Guest Relations Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, 18 August 2014
Thank you for choosing the Wyndham brand recently. We are very sorry for any misunderstanding with your valet service and hope you would contact us directly to help resolve this. We value your patronage and would hope to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
59 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

I've stayed here before, and had problems with my rooms being right by a elevator - very noisy (my recommendation is still to ask staff to make sure this doesn't happen to you).

However, I had a good room, modern, well appointed with everything I'd expect from a decent quality (though not luxury perhaps) hotel.

Location is the key draw though - you're walking distance from PNC & Heinz as well as many businesses etc.

Great views to be had if you get the right rooms!

Room Tip: Avoid rooms near elevators/lifts and see if you can get something with a nice view!
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  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNPITmgmt, Guest Relations Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, 18 August 2014
Dear Ben, We are delighted to hear you enjoyed your guestroom during your recent stay. We always want to make sure our guests are comfortable and enjoy their room location. We look forward to your next visit to Pittsburgh and the opportunity of serving you again.
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Bradford
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 14 August 2014

Valet service was parking cars for the pirates game not hotel patrons and by check in time there is nowhere for guests to park. you have to walk a half mile down the road to a public parking garage and carry your bags to the hotel. when i asked if there is anywhere to park they said sorry nothing we can do. there was a large red stain on the floor in the guest room the wallpaper was pealing and moldy in the bathroom, the desk in the room had a large chunk of the leg missing from it. the alarm clock volume control button was broken off. All in all it was a very poor experience. the hotel is walking distance to both pnc park and heinz field so if you need a place to park for the game i guess it would be a good place but i do not recommend paying for a room

  • Stayed August 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
1 Thank Joseph F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNPITmgmt, Guest Relations Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, 15 August 2014
Dear Joseph, While we very much appreciate that you chose our property for your recent visit. However, your comments are very concerning to us. We regret that your experience and especially your guestroom did not meet your expectations. We are sure that if a member of our management staff had been made aware when you arrived, we would have been able to make a difference in the impression you left with. We hope you might reconsider a future stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Pittsburgh Downtown

Property: Wyndham Grand Pittsburgh Downtown
Address: 600 Commonwealth Pl, Gateway Ctr, Pittsburgh, PA 15222-1003
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #49 of 68 Hotels in Pittsburgh
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wyndham Grand Pittsburgh Downtown 3.5*
Number of rooms: 712
Official Description (provided by the hotel):
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Also Known As:
Wyndham Grand Pittsburgh Downtown Hotel Pittsburgh

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