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Reviews (4,801)
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Reviewed 3 weeks ago

I think the hotel is in a great location and the staff were wonderful. The rooms are up to date on décor and equipment. I was disappointed that the bathroom wasn't completely clean. The shuttle service around the city sights was a great feature for the hotel. I would go back to this hotel.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank S2451VAcarlap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNPITmgmt, Guest Relations Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded 3 weeks ago

We love receiving your 5-rating! Thank you for taking the time to share your experience with us. We look forward to the opportunity of welcoming you back the next time you are in Pittsburgh.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Check-in was fine, until it came to the valet parking. I was informed at check-in that a different company was in charge of that. So, I had to go outside and register with them. They seemed a bit tired. Needless to say I was a bit uncomfortable with that. I will find another hotel to stay at if I drive to Pittsburgh again.
Food was excellent, room was clean.

Stayed: June 2018, travelled on business
Thank almostheaven1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNPITmgmt, Guest Relations Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded 3 weeks ago

We appreciate that you chose to stay with us recently and truly regret your parking experience made you uncomfortable. We will definitely be sharing your concern with their management team. In the meantime, it is our hope you might reconsider staying with us again if your travels bring you back to Pittsburgh.

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Reviewed 3 weeks ago

Housekeeping for this hotel in trouble and needs help. Rooms and bathrooms throughout hotel dirty. Issues with room not being cleaned or needing towels were constantly brought-up to the attention of the hotel guest services section, but responded poorly.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rhernandez510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNPITmgmt, Guest Relations Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded 3 weeks ago

We value your feedback and are very sorry to learn your recent stay left you with such a negative impression. We are addressing your comments with all our team so we may make some positive changes. Thank you very much for taking the time to share your concern.

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Reviewed 3 weeks ago

I travel in sales and have a lot of experience with hotels. That being said, I have never had such a bad experience with a hotel's cleanliness. Upon arrival, there were over 10 room service trays in the hall, and these were not removed for over next 48 hours).The toilet in my bathroom was disgusting, had not been cleaned properly. The comforter on the bed had stain marks and dirt. The carpet had not been vacuumed. The last morning of my stay, I could not access the internet. I called the front desk, they gave me a generic password, and it did not work. The hotel is dated, smells, and the staff very unwelcoming. Very unfortunate, especially with the high cost per night of stay.

Room Tip: No room would be good enough for me to come back to this property.
  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ann Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNPITmgmt, Guest Relations Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded 3 weeks ago

Dear Ann Marie, Your feedback is very important to us, and we are saddened to hear that there were several items lacking on your floor and in your room. Please rest assured that we are addressing this specifically with all our management team so we can take the appropriate measures to address the problems and prevent any future occurrences. Here at the Wyndham Grand, we continuously strive to meet your needs and expectations.

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Reviewed 3 weeks ago

Costs a little more but well worth it for the convenience of walking to both parks, restaurants, food court, casino, downtown Pittsburgh, both inclines, museums, beautiful walking paths and usually festivals going on. Very clean city!!

  • Stayed: June 2018, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank lisa7734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNPITmgmt, Guest Relations Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded 3 weeks ago

Dear Lisa, We enjoyed having you stay with us recently and appreciate your review. We are fortunate to have such a fine location and it is especially great to receive your 5-rating! Should your travels bring you back our way, we hope to see you again.

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