We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stranded Yet Pleasantly Surprised!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express Wilkes-Barre/Scranton Airport
Ranked #1 of 3 Hotels in Pittston
Roma, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Stranded Yet Pleasantly Surprised!”
Reviewed 11 April 2014

We had to stay at this hotel due to airport delays. The hotel stay for a night was paid by United Airlines. I expected the worst; I am usually so picky. Upon arrival, the employee at the front desk was so warm and friendly. She really helped us with all we needed including getting a warm meal to our room way after hours at a super cheap price. Later, we really needed more diapers, and we had no way of getting to the store. The manager shuttled my husband to a Wal-Mart that was not so nearby. We greatly appreciated how he went out of his way at nearly 11 PM to accommodate our needs, so nice and a great relief! By the way, they shuttled us to and from the airport as well. When first entering, the property smells a little musty and hallways really need updating. The room, however, was clean. I was pleasantly surprised with the condition of the room and of the bathroom. We slept well. Some of my kids slept on the floor and were quite comfortable. In the morning, we headed to the breakfast area and got free cereal and sticky buns and biscuits for everyone. My whole family was happy. It was a nice stay, not for you if you are used to luxury. We appreciated the kindness of the staff and the decent, clean room with comfortable bed.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 790brandyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

136 reviews from our community

Traveller rating
    50
    53
    23
    6
    4
See reviews for
38
38
19
32
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Russian first
  • Any
English first
FRASER
Level 5 Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 February 2014

This property is so convenient to the WB Airport that you want to stay there but Wow does it need an interior renovation badly! Some of the furniture in the rooms appears to have changed however the couch in my suite had rips in the arm and was old. The Dining area in also a step back in time with old furniture and so on. The up side was what a great staff. They went out of their way to make sure I got the things I needed and use of the premises for several meetings I conducted while there. My 3 point rating is for the actual Hotel not the staff The staff would get 5 stars! Holiday Inn lets get this property up to date!

Room Tip: Rooms all seemed ok they just need to finish updating
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 19 January 2014

We spent a night here before my husband's 5 am flight the next day. While our room looked okay, I second other reviewers, Television reception is not very good. Some deep cleaning in the bathroom on tub floor and shower head needed to be done, and the green and yellow carpet is green and grey on most of the floor. Everything feels a little filmy. Yes, there was a cotton swab on the coffee tray. The waterproof mattress pad on the top of a puffy mattress pad makes noise every time you move and shifts during the night. I wonder if it ought not to be under the regular mattress pad. Very friendly staff, nice breakfast. Be sure to check everything in the room prior to anyone going to sleep. We discovered a very slow moving toilet and were grateful that it didn't overflow in the night. Sink drain was also not working well. They offered to switch us as I was checking out in the morning and claimed that they'd been having some cleaning issues. You could do worse, and you could do better. It's convenient to the airport.

Room Tip: Ask not to be on the first floor, and in a renovated room Check for clean and functioning including...
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonace55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes-Barre/Scranton Airport, responded to this review, 4 February 2014
Dear Bonace55,

Thank you so much for your recent comments. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We appreciate you bringing your concern to our attention and apologize for any discomfort you may have experienced. We don't want any guest inconvenienced and rest assured that your comments will be used for the purpose of bringing improvements needed.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maine
Level 6 Contributor
248 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 14 January 2014 via mobile

Passing through on our way home and this hotel was very close to Mohegan Sun Casino. We've always trusted the Holiday Inn group and we were greeted warmly at the front desk (which also displayed a piled high plate of warm cookies!). Check in was easy and up we went to 4th floor end of hall. A bit narrow entering the room but neat and clean. Off we went to the Casino and returned around 11:30pm. Hubby ran the water to take a shower and he never got a hot one which meant my chances were slim. I took the fastest ever shower that night. The towels were plentiful and very soft and fluffy. The queen bed was quite comfy and we slept well. Breakfast was well laid out downstairs and there were lots of options. Pancakes (2 at a time) were as easy as pushing a button! There was a staff member replenishing the food as the dining area was a little busy. Upon checkout I was asked if we enjoyed our stay and how was everything. I mentioned the shower and she was quite horrified and asked if I had contacted the front desk. I told her no because it was so late. She was aware they were in the process of getting bids for a new boiler. She thanked us for staying and off we went. I would stay here in a future trip.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank gsg1557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes-Barre/Scranton Airport, responded to this review, 30 January 2014
Dear gsg1557,

Thank you for taking the time to review our property. It's great to hear that your candid feedback regarding your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of its product. I appreciate your compliment on our comfortable bedding, smooth check in experience and breakfast selection. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. It encourages our team members to work even harder and consistently delight our guests. Please accept our sincere apologies for the cold shower. We take all reviews very seriously and your feedback will help us improve on your next visit. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level 6 Contributor
428 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 3 January 2014

This poor property is sort of stranded in the airport area. The one restaurant across the parking lot is closed. The HIE itself has very friendly, competent staff. My room was fine but lacked a few things to make it a better stay. I don’t need the most update décor but it is nice when attention is given to detail. The room was clean but the bath needed some elbow grease to get the mold out of the showerhead and bathmat. Odd thing missing in the bath amenities was lotion, which is nice to have in the winter. Breakfast was hot and standard for HIE. The odd thing was no salt and pepper on the tables. Minor thing but something that makes each table look better than a food court.

Room Tip: My room was facing the interstate but was still quiet.
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnjoyTravelAlways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013

The hotel is dreary and dated, its in dire need of renovation. My room was clean but had worn out carpets and a tired dated decor. The bathroom was decent. The staff was good. I could not get wifi in my particular room. There was a rather old window hvac unit which was quieter than most but the room lacked a thermostat. You just guess on a position for the temperature dial on the hvac unit and hope it works out. Its been a while since I stayed in the area, but I previously stayed in a much nicer HI express nearby (dickson city?).

Stayed November 2013, travelled on business
Helpful?
1 Thank qqq111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinboro, Pennsylvania, United States
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 October 2013

This was my second time at this hotel. Rooms are nice. TV reception is not very good with some of the channels in the lineup. Staff are friendly. Breakfast nook is very nice. Good selection. Coffee is always kept fresh. Easy access to I-81 or route 315. Some construction when getting on either route, but limited to right there and of course is temporary. 5 minutes from PNC Field and 15 minutes from Mohegan Sun Casino.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Todd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Pittston
1.7 mi away
Comfort Inn Pittston - Wilkes-Barre/Scranton Airport
3.9 mi away
Comfort Suites
Comfort Suites
#4 of 10 in Scranton
409 reviews
4.0 mi away
Hampton Inn Scranton at Montage Mountain
Show Prices
Show Prices
Show Prices
3.6 mi away
SpringHill Suites Scranton Wilkes-Barre
6.4 mi away
Microtel Inn & Suites by Wyndham Wilkes Barre
6.9 mi away
Holiday Inn Wilkes Barre East Mountain
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Wilkes-Barre/Scranton Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Wilkes-Barre/Scranton Airport

Property: Holiday Inn Express Wilkes-Barre/Scranton Airport
Address: 30 Concorde Dr, Pittston, PA 18641-2216
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Pittston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Pittston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Wilkes-Barre/Scranton Airport 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
The Holiday Inn Express Wilkes-Barre Scranton Airport Hotel is conveniently located at the Wilkes-Barre Scranton International Airport, just off I-81 at Exit 178A and only minutes from the Pennsylvania Turnpike Northeast Extension (I-476). Centrally located between Scranton and Wilkes-Barre, this property is just a short drive from all area attractions and businesses. Featuring 100 beautifully appointed guest rooms, which include several luxurious two-room suites. Free wireless high speed Internet! The Holiday Inn Express offers a free 'Express Start' HOT breakfast, fitness center, and shuttle service. Do Business the Smart Way!The Holiday Inn Express makes doing business easy, located just minutes from Lowes, Clarcor, FedEx, UPS, Cascade, Pride Mobility, Keystone Automotive, Letica Corporation, TJ Max, Proctor and Gamble, Naval Reserve Center, and many more. Visit Area Attractions the Smart Way!Be close to all that this area has to offer, including Mohegan Sun Casino, Wachovia Arena, Sno Mountain Ski Resort, Toyota Pavilion, Steamtown National Historic Site, Shoppes at Montage, Lackawanna Coal Mine, Pocono Downs Racetrack, Yankees (AAA) Baseball, Pocono Raceway (NASCAR), The Ice Box, FM Kirby Center, Steamtown Mall, Wyoming Valley Mall, and an abundant array of restaurants! Packages available.Stay Smart!Experience outstanding hospitality and the finest array of amenities, experience the Holiday Inn Express! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Travel Republic (UK), TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Holiday Inn Express Wilkes-Barre/Scranton Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Wilkes-Barre/Scranton Airport Hotel Pittston
Holiday Inn Pittston
Pittston Holiday Inn
Holiday Inn Express Pittston

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing