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“Renovated???New -NO!!!!” 2 of 5 bubbles
Review of Comfort Inn Pittston - Wilkes-Barre/Scranton Airport

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Comfort Inn Pittston - Wilkes-Barre/Scranton Airport
Ranked #2 of 3 Hotels in Pittston
Halifax, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Renovated???New -NO!!!!”
2 of 5 bubbles Reviewed 13 November 2013

No don't go - hard to find- renovated NO, reeks of cigarettes... just not a good idea, so sorry we did - if it wasn't so late when we arrived I would have turned around and left! Lights with no place to plug them in, tiny fridge - ridiculously loud, burn holes in the furniture,

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
Helpful?
Thank southshorehome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul T, Manager at Comfort Inn Pittston - Wilkes-Barre/Scranton Airport, responded to this review, 26 December 2013
Dear Valued Guest,

Thank you for taking the time to review your stay at our property, your feedback is very important to us! On behalf of the whole Comfort Inn team, I would like to extend our most sincere apology that we did not exceed your expectations during your stay with us. Since your stay, we have completely finished our brand new renovation, including new furniture! I would love nothing more than to make It up to you during your next visit to the area. Please feel free to contact me personally when considering booking any future reservations so I can guarantee that we provide you with a superior experience.Thanks again, and Happy Holidays to you and your family!
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Write a Review

147 reviews from our community

Traveller rating
    75
    37
    20
    12
    3
See reviews for
45
50
17
20
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Chennai
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 9 November 2013

Our check in process went ok and the receptionist gave us a corner room in the 5th floor. Our booking was a twin king size bed (we were three) and included wifi but that room had no wifi reception. We complained and he denied that they have a wifi router just below that room. We asked him to come and check. After much reluctance he came to our room and tried everything but in vain. He said we did not know how to configure (we are IT pros, btw). We gave all our devices (3 laptops, 2 tablets, 3 phones) and asked him to make it work in atleast one. He couldn't and we demanded a change of room. He immediately said they are running full and no rooms. After much deliberation he found 1 double bed room and we have to adjust in that (instead of 2 king size beds that we booked) which was in the same corner but in 3rd floor (which had a poor reception). We agreed and while shifting we asked to refund the balance as the room given is much cheaper to what we booked. Immediately he checked his system and 'luckily found' a room similar to what we booked. The guy was really lazy to do anything for the guests.

The room ultimately given to us had good wifi reception but was inconsistent (may be the router issue). The signals broke every now and then and that frustrated us the most. The breakfast was kept near the reception and no dining area. We had to carry all that we need to our rooms (which was a pain). They were reluctant in giving the sanitary wares (soaps, towels). We stayed 2 nights and no cleaning was done till we checked out. We had to stay amidst the trash all 3 days.

The hotel is situated very next to Walmart but far from any attraction in poconos.

Overall, I would not recommend this hotel for the worst service and Customer unfriendly attitude.

Room Tip: Ask for a room directly above the reception if you need wifi. And do not generate any trash because...
See more room tips
  • Stayed August 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank sunalive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul T, Manager at Comfort Inn Pittston - Wilkes-Barre/Scranton Airport, responded to this review, 26 December 2013
Dear Valued Guest,

Thank you for taking the time to review your recent stay at our property. Your feedback is very important to us, and on behalf of the whole Comfort Inn team, I would like to apologize that we did not exceed your expectations during your stay. Since your stay, we have completely finished our renovations, have opened our brand new dining area for our free hot complimentary breakfast, upgraded our WiFi routers, and have installed new management to make sure we can better serve our loyal guests. I would love nothing more than a chance to make it up to you on your next visit to the area. Please feel free to contact me personally when considering booking, so I can guarantee the best room and rate possible. Thanks again, and happy holiday to you and your family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 October 2013

Brand new Comfort Inn right off exit .
Beautiful rooms , nice location .
Staff took care of all our needs .
Price was perfect for our company budget with value we received .

we enjoyed our stay .See you next time .

Thank you

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SAPHOTELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derrick J, Manager at Comfort Inn Pittston - Wilkes-Barre/Scranton Airport, responded to this review, 28 October 2013
Dear SAPHOTELS,

Thank you for taking the time to review our property and share your experiences. We are pleased to hear that you enjoyed your accommodations. We take pride in the service that we provide to our guests and it is rewarding to hear that we were able to provide a comfortable stay for you. We have recently renovated our property and it is great that you have taken notice of the brand new hotel that we have become. I will be sure to pass your compliments on to the staff and we look forward to seeing you again in the future.

Sincerely,

Derrick J.
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilkes-Barre, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 October 2013

Stayed here last week what a nice hotel.When you first walked in the lobby is so modern, the front desk were so helpful on places to go. The rooms looked new and very clean, we also did enjoyed our breakfast. I will be going back there often.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dthomas1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derrick J, Manager at Comfort Inn Pittston - Wilkes-Barre/Scranton Airport, responded to this review, 28 October 2013
Dear dthomas1950,

Thank you for taking the time to review our property and share your experiences. We are pleased to hear that you enjoyed your accommodations. We take pride in the service that we provide to our guests and it is rewarding to hear that we were able to provide you with a comfortable stay. We recently renovated our property and it is good to hear that you enjoyed your stay. We look forward to seeing you again in the future.

Sincerely,

Derrick J.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Pittston - Wilkes-Barre/Scranton Airport

Property: Comfort Inn Pittston - Wilkes-Barre/Scranton Airport
Address: 400 Route 315 Hwy, Pittston, PA 18640-3912 (Formerly Americas Best Value Inn)
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Pittston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Pittston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Pittston - Wilkes-Barre/Scranton Airport 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
This Brand New Renovated Comfort Inn Wilkes Barre/Scranton/Pittston Airport,offers 37 inch Flat Screen LED HDTV,Microwave,Fridge in each room. Start your day right with our free full hotl breakfast and coffee (available 24 hours) in our lobby. Appreciate the convenience of our on-site exercise facility, guest laundry facility, ATM machine, and business center,fitness center.Located right off Major Highways 81 and 476. Minutes from Casino, Free airport / casino shuttle service available. ... more   less 
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Also Known As:
Americas Best Value Inn And Suites-Pittston/Scranton
Americas Best Value Inn & Suites-Pittston/Scranton Hotel Pittston
Pittston Quality Inn
Quality Inn Pittston

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