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“Good curbside appeal but needs some attention at room level” 4 of 5 bubbles
Review of Courtyard Philadelphia Plymouth Meeting

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Courtyard Philadelphia Plymouth Meeting
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good curbside appeal but needs some attention at room level”
4 of 5 bubbles Reviewed 21 October 2013

Stayed one night. I like the reception/lobby area contemporary design. There is plenty of information flowing with the multiple monitors. The desk attendants were friendly and there was no checkin issue. As we proceeded from the up-to-date reception area to our room, you could see the aging or lack of updating. The wall paper on the first floor is much newer than the upper floors. Once in the room, we noticed that there were bugs in the bathroom ceiling light and water damage with mole starting to grow in the ceiling above the bathtub. Otherwise, the room had double beds and was pretty much as expected. Beds felt soft, but I am not too sensitive to bed hardness/softnessGym room equipment was fine and in working order.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelingDishman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, 23 October 2013
Thank you for your review of your recent visit to our hotel. We appreciate your comments as we use them to improve our facility and for areas to focus training on. We are looking forward to a room renovation of our guest rooms during the later part of the first quater of 2014. During this process our guest rooms will reflect the updated mood that you experienced in our lobby.

Thank you again for your feedback and we thank you for your patronage.

Regards ,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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198 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Richmond, Virginia
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 12 October 2013

This was a nice hotel when we finally found it! The address posted is not the correct one for the GPS, SO WE WASTED 1/2 hr and two calls to locate the property! Checkin was quick and I was offered an upgrade to a suite with a king bed and a fold out instead of the two queens I had booked. After the bad bed last we we a little concerned about the quality of sleep on the fold out. No need to worry, it was more comfortable than the queen bed of the night before. The room was in the older part of the hotel, but it was clean and comfortable with two 32inch flat screens. A small fridge and mirowave were on the wet bar. The shower was a little on the small size for a suite but we survived. Excellent pool and hot tube area. We did not eat there but there is a bistro on property if you want. I would definitely stay here again if in the area.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zwa7907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, 14 October 2013
Thank you for sharing your experiences of your recent trip to our hotel. Our appoligizes in the difficulty in finding the hotel. We are pleased that you had an enjoyable visit to the proeprty. Yes, our guestrooms are a little dated but we are looking forward to a room renovation towards the later part of the first quarter of 2014. We hope you have a chance to enjoy the property once the refresh is completed.

Thank you for selecting our property for your visit to the area.

Regards,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herndon, Virginia
1 review
4 of 5 bubbles Reviewed 9 October 2013 credit card Amex Cardmember Review

We went there for a vacation trip and stayed there. Hotel is good and located away from the main road. Quite envrion. ENough parking space. But hotel looks a bit older which can be changed by renovation.

Stayed August 2013, travelled with family
Helpful?
Thank Joseph j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, 10 October 2013
Thank you for your review of our property. We appreciate your positive feedback. As for our guestrooms, we are in the planning process of a renovation for our rooms in the first quarter of 2014, which will include new flooring and bedding. These overall renovation will compliment our lobby enviorment that was enhanced about two years ago.

Thank you for staying with us for your visit to the area.

Regards,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Binghamton, New York
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 October 2013

stayed here one night after spending a day in reading .hotel is very convenent to the interstate and thruway if you are traveling to philly or points beyond . got a good rate for a courtyard on a friday night. room was clean gym had good work out equipment and the pool an hot tub are what you would expect .also have to say the people i came in contact with were all very nice an plessent. overall good value for the money.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank david k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, 10 October 2013
Thank you. We are please to meet your expectations for our property and delighted that our staff was very nice and pleasent. We will be sharing your feedback with the team.

Thank you for staying with us. We know there are many choices out there and appreciate your patronage.

Regards,
ESB, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 4 October 2013 via mobile

I stayed here for a long weekend reunion with friends. Check-in was a bit delayed and the first person at the desk I had asked seemed overwhelmed at the point I and several other friends were asking. We sat in the lobby right near the check-in area for around 45 minutes or so chatting while we waited for rooms to be available. Despite several of the staff knowing we were waiting they did not let us know when our rooms were ready. It was only when we noticed other people who had just arrived getting checked in that we asked again and we found out out rooms were ready. I was not feeling well due to a severe cold for my entire stay and the gentleman checking me in (I think it was Elliot) was very nice and sympathetic even offering to make me hot tea. Although I didn't accept his offer it was appreciated and thoughtful. The room was clean and although the first morning my shower drain was clogged, they took care of the issue right away once they were aware of it. The bed was VERY soft - which some may like but it was too soft for me. I ate at the small cafe in the lobby a couple times while there. One time was an example of where I was again wow'd by service. Since I was not feeling well I slept quite late and went looking too see if I could get breakfast around noon. Given the late time I did not hold much hope but was thrilled when Andrew took pity on me and made me bacon, eggs and toast. I decided at that point to leave a raving positive review about the service here. And then came Sunday morning when I was checking out and heading to the airport. I arrived at the cafe around 5 minutes or so past 10 AM. Apparently they stop serving breakfast at 10. Another friend and her husband had encountered the same response just a few minutes before me. The woman working there said sorry, she had already turned the grill off. I headed to the desk to check out and mentioned my disappointment and the contrast in service from the previous day. A manger was standing nearby and said she would take care of it. Not sure what she meant by that since she did not take any action to change the situation. She jotted down Andrew's name in a way that made me wonder if he was going to get in trouble for helping me rather than applauded. It was tough to know since the bottom line was that she let me proceed with saying good-bye to all my friends and leave the hotel with quite a negative last impression.

Stayed September 2013, travelled with friends
Helpful?
1 Thank Andreawaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, 10 October 2013
Thank you for your feedback concerning your recent visit to our property. We will be looking into your comments to better meet the needs of our guests and ensure a positivve experiences for everyone. It is feedback like yours that help us become better.

Thank you,
ESB, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
166 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 4 October 2013

This is a well-run Courtyard property, well located for business and also nearby shopping. During my stay, internet was out half of the time - hopefully it's not a recurring issue. Staff very friendly and helpful.

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SAmTrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, 7 October 2013
Thank you for your review of our property. We do apoligive for the issus you experienced with the internet during your stay. Unfortunately this was an issue with our service provider. They have made changes necessary to hopefully avoid this same issue in the future. I appreciate your acknoledgement of our staff's service.

Thank you for staying at our property.

Regards,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 September 2013

The hotel has modern decor and a nice inviting lobby. There is also a patio in the back with few chairs and tables. You can walk out to the patio from the pool area.
The pool is from 3 to 4 feet deep, so perfect for children. There is also a hot tub and plenty of fresh towels. We stayed in a room with two double beds, decent size.
The Bistro in the lobby is open for breakfast (breakfast is not complimentary) and dinner.
Staff is pleasant and helpful. There is a mall within a minute drive (or short walk) with Whole Foods store and several restaurants.

Stayed September 2013, travelled with family
Helpful?
1 Thank ALK10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, 7 September 2013
Thank you for sharing your experiences of your recent visit to our hotel. We are delighted that it was a pleasant stay and met the needs for you and your family. We pride ourselfs on our central location in the Philadelpiha region, close to many options for shopping and dining.

Thank you again for your patronage and we hope to welcome you and your family back to our hotel when your travels return to our area.

Regards,
ESB, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Philadelphia Plymouth Meeting

Property: Courtyard Philadelphia Plymouth Meeting
Address: 651 Fountain Rd, Plymouth Meeting, PA 19462-1338
Region: United States > Pennsylvania > Plymouth Meeting
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Plymouth Meeting
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard Philadelphia Plymouth Meeting 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Courtyard By Marriott Philadelphia Plymouth Meeting Hotel Plymouth Meeting
Courtyard Plymouth Meeting
Plymouth Meeting Marriott
Plymouth Meeting Courtyard

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