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Pocono Manor Resort & Spa
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Reviews (1,524)
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845 - 850 of 1,524 reviews
Reviewed 10 November 2013

My wife and I stayed just two nights. We wish it could have been more. We were travelling in the Philadelphia area and we decided on short notice to stay a couple of days somewhere in the Poconos for a belated 28th anniversary on our way back home in Ontario. We got our rooms here through an internet site and are so pleased. All services were great. Food was very good. Our room was very clean. The room had the best temperature control and quiet too. The bed was the most comfortable that I remember in a hotel. We enjoyed the beautiful area in our walks. My wife got a real bang out of her first skeet shooting experience. We certainly hope to come again.

  • Stayed: November 2013, travelled as a couple
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Thank Michael H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded 12 November 2013

I appreciate your review. I would like to congratulate you on your anniversary. It is not every day that we have the opportunity of serving a couple of 28 years! I hope you can return in the future, and wish you many more years of happy marriage.

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Reviewed 9 November 2013

My husband and I spent two days and nights at this Inn. Hotel lobby and rooms were clean and very inviting with period furniture, the views and grounds were amazing and the staff was more than accommodating, beds were very comfortable. However, the first night we were there we had no heat in our room we called the lobby and they sent up engineer to check it out and he came in with a space heater stating there were some problems with a pipe and it was being worked on. The next day they changed our room, guess what there was no heat again!!! One of the engineers had come up to check the thermostat and shut it off, we had no knowledge of this. In this second room the sink didn't drain and the handle on the toilet was ready to come off!!!! To top this whole nightmare off we had dinner at the restaurant in the resort, it started off good with an attentive waiter and appetizer was great, we both order steak rare. When we got them my husband's was medium well and mine had an awful taste to it. Mine was sent back and the wait staff was more than apologetic, upon receiving new steak it was delicious. Again wait staff was very understanding and accommodating. FOR A RESORT OF 3 STARS + THEY NEED TO GET THEIR ACT TOGETHER!!!!!! At this point I have no intention of returning or referring this resort to anyone.

Room Tip: Don't select a room on the floor where there are people from a conference, we were waken up with loud laughing, talking and slamming doors at 6:30 a.m.!! to add to our nightmare trip.
  • Stayed: November 2013, travelled as a couple
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1  Thank garnet45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded 12 November 2013

I would like to thank you for sharing your experience. I apologize that your stay did not go as well as planned. Here at The Inn at Pocono Manor, we do not make excuses. We simply make improvements. Our team will surely be aware of your experience and I will personally make it a point to make sure that everything is in proper order.

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Reviewed 8 November 2013

Attended an ISM conference as a speaker. Expected the usual circuit experience. Food quality and service were amazingly great - thanks Patricia. The conference rooms were large and speaker/audience friendly. Very cozy networking space and hotel lobby and furnishings were filled with time period furniture and comfort. The hotel front desk staff started our fantastic experience from the moment we checked in and continued to answer questions, provide information and facts about the haunted sections of the Manor - with smiles and enthusiasm. We did not run into any hotel personnel that did not enjoy his or her job - very refreshing. We plan to go back to the Manor, in fact, we would like to visit during the change of seasons and experience the many events, facilities, the golf and horseback, and the seasonal decorations.

Room Tip: The Manor is an old building and sleeping rooms are not cookie cutter. Some rooms are smaller than others, so ask for one of the larger rooms in your price category. Ask for a room on third level for a chance of paranormal experience.
  • Stayed: November 2013, travelled on business
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Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded 12 November 2013

Thank you for sharing your experience. We do everything within our power here at The Inn at Pocono Manor to ensure our guests have a wonderful experience. I will pass your wonderful comments on to our staff. I hope to hear more in the future!

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Reviewed 6 November 2013

The Inn at Pocono Manor is convenient from major Interstate highways and to regional attractions, yet it seems a world away from the typical crush of the highly visited Pocono region. Situated on 3000 acres overlooking the Pocono mountain region it can be a base of operations for visiting area attractions, playing a round of golf on one of the two on property courses, horseback riding, hiking, fishing, participating in one of the many other indoor & outdoor activities that the Inn offers or relaxing in a spa retreat. The indoor pool is great and the pool area has large windows overlooking the grounds. There is definitely something at the Inn for everyone.

The Inn is truly a delight, from tasteful seasonal decorations in all public areas to fireplaces and quiet window side seating areas. Its classic ambience bespeaks the one hundred plus year history of The Inn. In an age of cookie cutter hotels it is a pleasure to visit a property with a true personality.

Every aspect of our stay was pleasant and enjoyable, and all the personnel we dealt with were friendly, knowledgeable and professional. Starting with Isaac who handled our telephone reservations and provided a comprehensive explanation of the room types and rates, to Carissa who always greeted guests with a smile & hello whenever you entered the lobby and who was a constant wealth of information about The Inn, its facilities and area attractions, to the bellman who was pleasant, informative and handled our luggage with care.

Our tower room was spacious and tastefully furnished in a classic style with killer views of the autumn colors of the Pocono Mountains. It was great to wake up and watch the sunrise over the mountains from bed. The room was very clean & well maintained and housekeeping did an excellent job.

The breakfast buffet in the Mountain View Dining Room with a widow view table overlooking the valley is a great way to start the day. The selection of hot and cold breakfast items was excellent; the hot items were well prepared with quality ingredients. The buffet layout in the classic dining room was visually impressive and the wait staff was attentive and very friendly.

The Lamplighter Lounge with its large windows looking out to the mountains is a great place for a drink before dinner in the Exchange Dinning Room, just kicking back with friends or watching a game on TV. The bartenders are knowledgeable & friendly and they do a great cocktail.

The Exchange Dining Room is a great place for a quiet intimate meal. The entrees are imaginative in their preparation and presentation and the chef is to be commended for the interpretations. The wait staff is attentive without being intrusive and courses were staged properly and cooked items were served appropriately hot.

This is an impressive property with an excellent staff that provides their guests with an enjoyable visit and a facility that has the classic ambience of a country inn while providing the conveniences today’s travelers need. You need to visit their web site to view the total scope of the Inn as it would take pages to fully review their features and capabilities.

  • Stayed: October 2013, travelled as a couple
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1  Thank NormanZ706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded 12 November 2013

I would like to thank you for your review. Reading this review put quite a smile on my face. It seems as though you enjoyed everything about your stay with us. We will continue to make improvements to ensure every stay you have with us is that much more enjoyable.

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Reviewed 4 November 2013

My husband and I were fortunate to stay a few nights during the peak color season this fall. We had a lovely corner room with fabulous views of the mountains. The Inn was very clean and the staff were very friendly and helpful. I highly recommend this Inn,.

  • Stayed: October 2013, travelled as a couple
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Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded 6 November 2013

I would like to thank you for your comments. Each and every season has its own charm here at The Inn at Pocono Manor. I hope you can return in the future to experience the beauty of summer!

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