We are platinum members thru Best Western. At check-in you should be offered free room upgrade if available and a welcoming "gift". I asked about the upgrade only to be told the hotel was completely sold out - NO rooms available. No gift given (although we know most times the most you get is a bottled water!) - clerk was just rushing to get us checked in. At 11:00 pm that evening, we got a phone call from the front desk informing us there was a plumbing problem and to reach the necessary equipment, they would need to go through our room. That meant we would have to move to another room. We had two queen beds, but the only thing they could offer us was a jr. king suite - sounds good, but it meant we ended up with one king and a pull-out couch. I suppose we could have refused, but didn't even consider it. The manager came to assist our move to another room. There were two available. He was cordial and to compensate us, he took 10% off our bill. That was fine, but it proved the earlier statement that they were completely booked was untrue. Did not appreciate that at all.
Breakfast was poor. Microwave eggs and sausage are nasty.
When we asked for a local map, we were told they didn't have any. Period. Wouldn't you expect they would ask where we wanted to go and perhaps give us directions?
At checkout, I made a point to ask about the gift (since I was still not happy that they were not truthful). This was not the same clerk we had at check-in - she said we should have gotten something and would take care of it now. Her attitude bordered on patronizing - she just didn't get the point I was trying to make. I wasn't expecting a box of fine chocolates. A better way to have handled it would have been if someone had just said "thank you for staying with us at Best Western and being a platinum member" and for being willing to change rooms and give up a regular bed for a pull-out couch. Never happened.
Manager was cordial - front desk clerks need some additional training dealing with guests.
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- Also Known As:
- Best Western Plus Reading Hotel Shillington
- Best Western Plus Reading Inn And Suites
- Best Western Shillington
- Best Western Reading Hotel
- Days Inn Reading
- Days Inn Shillington Pa
- Shillington Best Western