Having over 10 years of hotel work experience, I always look for ways that the staff goes out of their way to give extraordinary customer service.
I reserved a room with 2 queen beds for 2 nights. I arrived to find 1 queen bed and pullout coach. Totally unacceptable, of course. Grace, the assistant manager, did her magic after recognizing that an error occurred. She gave us the suite with 2 bedrooms plus living room and 3 TVs for the original price; my sister and I were in "heaven." This is a beautifully restored farmhouse with 2 other suites. Great interior decorating! Comfortable and spacious.
The TV in the bedroom was dead. I notified the front desk - not urgent because we had 2 other TVs to choose from. Management determined that the TV was beyond repair. Brian the maintenance person went a bought a brand new flat screen TV and was installing it 2 hours after I mentioned this to Shannon at the front desk. Thanks, Brian and Shannon!
Tori the housekeeper did a fabulous job arranging and cleaning this suite - kudos!
Food, store and facilities are beyond great :) This is the place to stay when visiting Sight and Sound. Everything is in walking distance: food, fun for kids (and adults), flowers and great facilities I definitely will be back for my 4th time - courteous and friendly staff which provides extraordinary customer service. Thanks.More
- Free Wifi
- Free Parking