We contacted the hotel for bulk rooms for our wedding. After 2 weeks of trying to get a response, I spoke with the Assistant GM, who sent me a generic contract for rooms, with incorrect quantities/rates per our discussion. I corrected it and returned. We also asked to reserve their shuttle so our guests could drink and not have to worry about driving.
More than 2 weeks before the party, we had to cancel the shuttle. I sent an email and called the hotel but never heard back. Finally, I caught the Asst GM on the phone and she refused to return our deposit, despite it never being stated that it was non-refundable, on the phone or in the signed contract. Her reasoning, "We had to turn other brides away".
So, apparently there was an influx of brides suddenly planning their receptions a month in advance of the March 29, Good Friday date that I requested? For the record, I contacted the hotel and there were NO weddings that night.
Aside from the poor communication, and untruths about 'other brides', weakly-written contract, etc. any normal hotel would have reserved an external vendor for any additional transportation needs for their guests, which would have been easily canceled and refundable with the more than 2 weeks notice they were given.
They currently have a "Best of Royersford" rating. They are the only hotel in Royersford, and "won" by default. I am glad that other hotels have opened up in towns within 1-2 exits of this, so my family will never have to deal with hotel again.
- Official Description (provided by the hotel):
- The Staybridge Suites Royersford Valley Forge is a brand new all suite hotel conveniently located near King of Prussia, Malvern, Limerick and Pottstown and only minutes from downtown Philadelphia.Get comfortable at the Staybridge Suites Royersford Valley Forge, an all suite property with all the services of a traditional hotel, but the feel of home. We are the ideal hotel whether you are staying for one night, or for an extended stay. Our suites are unparalleled, with fully equipped kitchens, spacious living rooms, private bedrooms with bath, and complimentary high-speed Internet access. The Staybridge Suites Royersford Valley Forge is conveniently located near Wyeth, GlaxoSmithKline, Exelon Limerick Generating Station, Quest Diagnostics, SEI Investments, Phoenixville Hospital, Southeast Veterans Administration just to name a few. If you are looking for some retail therapy we are minutes from the King of Prussia Mall, Philadelphia Premium Outlets and Providence Town Center - a shopper s paradise! Also nearby is historic Valley Forge National Park and Valley Forge Convention Center. Our doors are always open; please feel free to stop by for a tour of our brand new hotel, well appointed meeting rooms and deluxe amenities. 'Get Comfortable! at the Staybridge Suites Royersford Valley Forge for your every stay. ... more less
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- Also Known As:
- Staybridge Suites Royersford-Valley Forge Hotel Royersford