I ordered a cake with cake pros, 4wks ahead of the date it was needed (in order to ensure there was more than enough time to meet the specifications for the cake). I explained the cake needed to be large ,sheet cake,all black wrapped with a hot pink bow to look like a gift ....She took the flavors next and i also specifically said no whipped icing, only butter cream. The day of the party I arrived to pick up the cake, once at the party, it was unwrapped - only to see a WHITE cake, with black polka dots.(i NEVER wouldve "ok'd" ths bc the person whos birthday it was,HATES polka dots). When I called to bakery to see what happend, no one had any answers - they insisted I ordered it that way and offered to fix it if i drove it back to them.....This only irritated me - bc the cake was ordered 4wks prior - with simple instructions on the decor - black and pink...(im not sure how u manage to mess that up?!?) and the party was already starting,so this wasnt an option.......Then when i asked if it were possible to get money off - being i paid $100 for a cake that wasnt what i ordered they told me "no,the bossisnt here right now shell have to cll you back".....to which she never did......later at the party while cutting into the cake i should also mention we found a hair BAKED into it - and the icing i asked to be buttercream, whipped.....seems they are far from compitant there.Why take a order for color/flavor when your just going to do whatever you want anyway?!?! i will NEVER buy from them again
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