We've dined at Gran Canal several times, but after the last visit, it will be a long time, if ever.
The food is consistently good, authentic Italian and in fairness, we've had good service in the past.
This time, however, our party had appetizers and salads, then waited nearly an hour for the entrees. The restaurant was not busy and other parties had arrived after us and were served before us.
When we asked the waitress what the problem was, we just got the standard response, "It's coming soon". There was never any reason given or apologies offered. When our entrees did arrive, they were barely hot enough. We were comped a couple of desserts, after the fact, but they should've brought dessert menus and insisted that everone have one on the house. Or maybe offered free drinks or a refill on the bread basket while we waited for the entrees.
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