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The French Manor Inn and Spa
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Reviews (387)
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All reviewscouples massagethe salt water poolcheese plateget awaythe main househot tubpocono mountainsthe main dining roomcoffee cakelobster tailfall colorsa lovely staythe entire staffbed was very comfortableturn down servicebreakfast was deliciousmid week
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Reviewed 4 January 2011

This was our third visit to The French Manor. Our last visit was two (2) years ago over Thanksgiving weekend and we stayed in the Carriage House, Geneve Suite which was lovely. This visit was for 2 nights on the New Year's Eve package. Since our last visit, they have added a Spa, Salt Water Indoor Pool, Exercise Room and five (5) Spa Suites. We were in Spa Suite 1.

The New Year's Eve package was excellent and it included meals, but be aware that it will cost you approximately an extra $100. per night for tax and gratuities which were not included. The Eve celebration was wonderful with a Jazz Combo and dancing to make it very festive. The meal was very good, except that the main meal was Lamb which is not a food that a majority of people eat, so we along with several other tables did not feel that the Lamb was a good selection. Fortunately, my mate likes Lamb, so he had both portions.

We were happy to learn that the breakfast on New Year's Day would be extended until 11:00 a.m. instead of 10:00 a.m. and that it would not be a sit-down, but a buffet. Unfortunately, unlike their excellent sit-down breakfast, the buffet was awful. The food was cold, the pancakes were tasteless and overcooked, the scrambled eggs were very unappetizing, the bacon you had to try to find a crisp piece, the french toast was cold and not very tasteful. In addition, there was no cereal, toast, muffins, danish. Their sit-down breakfast on Sunday was super. It was wonderful that you could have breakfast until 11:00 a.m., but if didn't have an omelett station, nothing. Myself and another person asked if we could have some crossiants as the little we took from the buffet was cold and awful. We waited approximately 20 minutes for three (3) crossiants and were told the reason for the wait was they had to defrost them. This breakfast was a complete waste.

Every afternoon they have Tea in there very lovely Hannah's Cafe. The day of arrival, the tea was great, but they brought out frozen danish and had no napkins. The second day, the tea had wonderful fruit filled pastry which was excellent and napkins.

One of the biggest disappointments was not the indoor salt water pool, but the fact that you had to go down steps and around on the outside to get to the pool, exercise room and spa. This might be ok in the spring/summer, but in the winter, you have to get bundled up to go swimming and then remove your wet clothes and get bundled up again to get back to your room. We especially wanted to stay in the Spa Suites because we both enjoy swimming and couldn't believe there was no inside access. Since this building is new, we could not comprehend why they built it this way????????????? Once of the major reasons we have not spent more time at the French Manor prior was because there was no indoor pool. Now there is one, but you have to go outdoors to get there. As stated, this is great in warm weather, but not in the fall and winter months. It is not even convenient when you go for a Spa treatment which is why we did not go to the Spa.

As stated this is a lovely place and we really enjoy staying here. As far as going again, because we like the Spa and Pool, we would only consider it in the warm weather.

The French Manor has a wonderful and accommodating staff and the accommodations are excellent along with the restaurant (forget the buffet). Another very nice touch is that they provide a crystal decanter of Sherry and a cheese, fruit and cracker platter in your room. What we don't understand, they only do that the first night, the second night nothing. The price of the room is the same for both nights, so we don't understand why this is not done each day?????? The fresh rose in the room is another excellent touch. We did receive a nice gift for the New Year from the owners, a lovely French Manor ornament and a box of Godiva Chocolate which was part of the New Year package.

You do have a refrigerator in your room, but there really are not any places in the immediate area to get a soda or something to munch on. There should be some vending machines at least or next time we will have to remember to pack some things or you have to seek a convenience store somewhere off the property.

All and all, we will go back again because there are more positives than negative. We also think that the website should have pictures of the Spa Suites.

On New Year's

  • Stayed: January 2011, travelled as a couple
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Thank janie51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2010

This hidden treasure is tucked away in the PA mountains, with beautiful views of the sky, from the backside of the premises. Total silence, allday, everyday. The staff was extremely friendly and down to earth, always available to assist us at anytime, with no hessitation. The food...perfect, magnificent, extremely flavorful, can I say perfect again? The room was beautiful and cleaned everyday, almost immediately. (loved the housekeeping lady, she was the sweetest). Enjoyed the whirlpool & fireplace, in the room. We will be returning and I would encourage all others to do the same. Perfect for romance, a retreat for the office or if your traveling alone and want to get away. The grounds are beautiful for a wedding. Its only been 2 days and I miss it already!!

  • Stayed: December 2010, travelled as a couple
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Thank HappyLadyDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2010

Went for dinner on Thanksgiving. When my wife ordered prime rib and asked that it be cooked medium, or just a little pink, we were told that "the chef is not taking temperatures". Since when does a chef not prepare an expensive cut of meat to the customer's preference? Customers have preference from rare to well done and cooking it one temperature to suit the chef is an insult to customers. In addition to my wife we were accompanied by another couple friends of ours. When the husband ordered the turkey dinner he asked if he could have two slices of white meat instead of the one slice of white and one slice of dark that was standard. The answer was a short, curt, no explanation, "NO". The prime rib turned out ot be a bland slice of meat. The turkey dinners were very ordinary and certainly not worth the price. I had sent an e-mail directly to the website for the French Manor but have not received a reply. I believe their attitude is one of arrgance and disdain and I am simply frustrated that show such little courtesy and attention to their clientelle. We shall not return.

Stayed: November 2010, travelled as a couple
1  Thank nails1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frenchmanor, Owner at The French Manor Inn and Spa, responded to this reviewResponded 8 December 2010

Dear Guest. We are saddened to hear that you were not satisfied with your Thanksgiving dining experience. The French Manor is a family run business in which we truly care about every detail of our guests' experiences. Also there is usually a family member at the French Manor greeting guests and saying "thank you" as guests are leaving - especially on such a special occasion. We are very sorry that your dissatisfaction was not brought to our attention on the day.

The French Manor chefs and staff take pride in offering excellent cuisine made to order. Our chef is happy to prepare excellent meals for all types of dietary needs including Gluten Free and Vegan using the freshest ingredients. We are surprised to here about the remarks you received from your server. We assure you that we are investigating this issue thoroughly.

Through this busy holiday season and many requests for gift certificates, we have been quite busy. We did receive your email a few days ago and was planning on replying today. It was not our intention to make you feel ignored as we truly appreciate every comment from our guests.

Thank you again for your review and we hope you have a happy and healthy holiday season.

Sincerely,
The Logan Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2010

Well, the title sums it up. We stayed in the Florence room in the main building to break up a long trip South from Mass. You're probably reading this to see if it is worth it? Yes for the food, but no if you're looking for a warm, cozy place to relax. We've stayed in the Poconos many times and came to this conclusion; we like the Settlers Inn better.

The room was a decent size and fully wood paneled. The bed was soft, which we aren't used to, but comfy enough. The sherry and cheese and crackers in the room was a nice touch, and very welcome after a long drive. It had two chairs to lounge in and a tiny LCD TV. There were multiple large radiators in the room that were making noises at different times of the night, pinging and tinkling and waking me up. The temperature fluctuated greatly, as we were warned by the staff. That also kept waking me up. Last, there was an AC unit or something outside our window that was cycling on and off during the night but it sounded like it was inside our room it was so loud. I hope the other rooms were quieter. The cheap plastic windows were drafty. Disclaimer: ours was the cheapest room there. The bathroom was OK. 1970's light yellow tile gave away when the last update was. Everything worked and it was clean enough. The trim could use a lot of tidying up.

The French Manor's dining hall was awesome, as was the food. The service was so-so. They had a lot of people helping with the food service yet they didn't get our orders correct (both of ours had at least one mistake). We've been to France and were waited on by a hoard of servers, but it seemed to work there. They WANTED to serve you and for you to enjoy the experience. It looked more for show here. Did I say the food was awesome? VERY good. Almost worth going back. The 'mens jackets required' would have put me off a few years back, but it is kind of romantic. We're just too laid back, I guess. It is borderline too-formal for us. OK, it was too formal for us.

The door to the outside was very old, falling apart (rotten wood) and difficult to open. It had a storm door on the outside that was likewise rotten and hard to open. So, to get outside the building was an ordeal! Getting our luggage in/out of these doors was comical. Good thing it wasn't raining or snowing.

We hiked around some of the many trails on the property, and got lost twice. The hills are formidable (beware!) Nice feature to have and we appreciated the opportunity. It would have been nice to have a personal map to use as we had to remove the one from the hotel book and replace it (slightly wrinkled, sorry!) We saw a deer on the trail as it scampered away. You're really in the woods here.

The biggest problem we had was a lack of a common gathering place. No real fireplace, no pub, no living room, nothing! You're either in your room, out hiking, or in the dining hall. Or at the pool/spa. So, where do you go to relax and read a book? Or sip a glass of wine and stare out at the valley? Not here.

The spa/pool area was OK and looked new. There was apparently no where to sit in the men's bathroom / changing room. The women's changing room / bathroom had seats in it. Odd. The hot tub was hot and the pool was a nice contrast.

Overall, a cool place. Picturesque. Great food. The attention to detail is lacking, though. Gas fireplaces are great for the Inn keeper, but a complete failure to the guest. Most of all, we missed a common area and were longing for a real fire to sit by.

  • Stayed: November 2010, travelled as a couple
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1  Thank tropicgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2010

My girlfriend and I arrived on a Saturday morning and were attended to immediately! We had not booked a room previously and were shown two rooms from which to choose. We chose the Venice and were incredibly happy with the room and the comfort of the view.

Although check in is after 3pm, we checked in at 9am and then made our way to breakfast on the outside porch. The view was beautiful and the choice of food on the breakfast menu was incredible. The fruit, coffee, juice, coffee cake, and my eggs benedict with toast and potatoes was worth every penny.

After breakfast we walked around the grounds and through the trails. Afterwards we drove through the surrounding towns and had a great time. We found our way around via maps and directions that were provided by the very friendly and helpful people at the front desk. Whether it was a map or a pitcher of water, someone was always ready to help or offer a service.

We enjoyed the hot cider, tea, and donuts at 3pm, and the wine tasting that followed. The cheeses and fruits were fresh and tasty and we learned a lot about various wines. All this was at no charge.

Dinner was spectacular! Try the amazing lobster bisque. Even the arugula salad was fantastic. The filet mignon and the lobster was delicious. I wish I had room for dessert.

The staff was amazing and friendly, and there was always an owner on the premises. This is a true inn, and if that is what you are looking for, you will not be disappointed! Don't for get to visit the whirlpool and pool after a long day of hiking and reading in a lounge chair.

The French Manor is a gem and we will be back!

  • Stayed: September 2010, travelled as a couple
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Thank davidanddune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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