This Olive Garden is situated in back in a corner of a strip mall off Baltimore pike. We were two couples for lunch. Arrived at 12:35 and was seated immediately and given menus. Waitress arrived and we ordered. Two of us ordered the soup and salad special. Unlimited soup or salad for $6.99. Great deal. Other two ordered chicken flatbread with either soup or salad. Lunch includes breadsticks. Waitress arrived with our bowls of soup and a large bowl of salad. She stated that the breadsticks were not ready. Finished our soup but still no breadsticks. Then the waitress informed us that the flatbread meals were burned and that they had to prepare them over. We all had some salad and waited for the flatbread, and waited. Then the manager arrived and told us they burned the flatbread AGAIN. Still no breadsticks. Waitress was embarrassed and continually apologized.
Finally, the meals and breadsticks arrived. We had been sitting for over an hour. Manager arrived again, apologized and told us there would be no charge for the flatbread meals. By then, appetites had waned and we asked to box the meals. This was an unusual experience for Olive Garden.
We paid our bill and then was given a gift card worth $15. We felt sorry for the waitress and left her a generous tip.
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