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“What a disappointment”

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Courtyard Philadelphia Springfield
Ranked #1 of 1 Hotels in Springfield
Greenville, South Carolina
Level Contributor
424 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“What a disappointment”
2 of 5 bubbles Reviewed 21 October 2013

I'm sitting in my room at this Courtyard as I write this. I reserved this to get away from the Philly Airport. It looks great from the outside, but these guys need some serious help.

If it's a new hotel, somebody at Marriott should test drive it before they subject their customers to the pain. I'm a platinum marriott member and expect more.

It's 8:45, I check in after a long day of travel. First, the poor guy at the desk can't make me a key. We end up waiting for one of the slowest elevators on the planet to take us to the 2nd floor where he goes into the telephone room for a couple of minutes and makes me a key - while the guy who walked in after me cools his heels in the lobby.

The closets are a joke. No room to hang anything up - it's stupid, 12" of hanger space in a 36"+ wide closet - go figure.

Next the TV. I change channels and it takes up to 12 seconds for it to change. I go to the lobby to get a new remote. They give me one and it's the same problem. I really don't want to go back down there for something else.

I attempted to post this review and got knocked off the internet......

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, 24 October 2013
We are obviously extremely disappointed that we did not deliver a positive experience for you. Your concerns are valid and are being addressed. We did receive your concerns via Marriott Customer Care as well and will be in touch with you shortly.
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120 reviews from our community

Traveller rating
    57
    36
    19
    5
    3
See reviews for
47
15
4
33
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
456 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed 19 October 2013 via mobile

Stayed here for 1 night for a wedding down the road. The Courtyard Marriott is attached to a really nice Country Club. The hotel is very new super clean and is very well managed. Its the newer style Courtyard with flat screens a bar a public TV lounge area and sofas for chill in on the first level. There's a pool also which was nice. We stayed in a king room which was awesome. Very nice king bed. It had a coffee machine a little fridge and the nicest bathroom. There was also a nice desk and chair and a sofa bed. Big ole closet also with extra blankets and pillows.
Seriously this place was perfect! We asked for two rooms next to one another on top floor and that's what we got.
No negatives at all.
We booked thru booking.com for a great deal!
If Ur staying anywhere close then stay here fo real!!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank riva9129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, 22 October 2013
Wow! What a great review! Thank you for the kind words. There is no better feeling for our team members then knowing they helped provide a memorable experience. We hope you will visit us in the future and again, thank you for the amazing response!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
baltimore, md
Level Contributor
87 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 6 October 2013 via mobile

Clean new rooms. Nice lobby. Staff nice but seem like they could use more training which is somewhat understandable since they are brand new. Right next to country club and restaurant/bar. The bar looked very happening actually. Mall less than mile away but not a great mall.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jennamack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, 10 October 2013
Jenna,
Thank you so much for the review! I hope that you will choose to stay with us again in the future. If so, please contact me directly when making your reservation. I can be reached via the hotels main line, 610-543-1080. We appreciate your business and your kind words.
Sincerely,
Matt Thompson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

Because this property has only been open for a week, I gave them an extra star for this rating. However, between needing to change rooms due to a broken heating/cooling system and having to deal with an early AM lukewarm shower in my new room, I wasn't all that impressed. It's hardly up to the Marriott standard.

The staff was great and I hope that they solve their infrastructure problems soon, since this is a handy location.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven4971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, 3 October 2013
Steven,
First and foremost, thank you for the kind words and ratings in regards to our staff and service. Our team takes great pride in delivering a first class experience to every guest. I apologize for the issues you encountered in regards to the HVAC and water temperature, these are problems that we would never want our guests to experience no matter the newness of the property. Please be assured, all guest room AC units have been checked again and we are in the process of replacing the original hot water heaters. I would like the opportunity to touch base with you if you don't mind? Please reach out to me at m.thompson@marriott.com.
Sincerely,
Matthew Thompson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Philadelphia Springfield

Property: Courtyard Philadelphia Springfield
Address: 400 W Sproul Rd, Springfield, PA 19064-2018
Region: United States > Pennsylvania > Bucks County > Springfield
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Philadelphia Springfield 3*
Number of rooms: 92
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