I'm sitting in my room at this Courtyard as I write this. I reserved this to get away from the Philly Airport. It looks great from the outside, but these guys need some serious help.
If it's a new hotel, somebody at Marriott should test drive it before they subject their customers to the pain. I'm a platinum marriott member and expect more.
It's 8:45, I check in after a long day of travel. First, the poor guy at the desk can't make me a key. We end up waiting for one of the slowest elevators on the planet to take us to the 2nd floor where he goes into the telephone room for a couple of minutes and makes me a key - while the guy who walked in after me cools his heels in the lobby.
The closets are a joke. No room to hang anything up - it's stupid, 12" of hanger space in a 36"+ wide closet - go figure.
Next the TV. I change channels and it takes up to 12 seconds for it to change. I go to the lobby to get a new remote. They give me one and it's the same problem. I really don't want to go back down there for something else.
I attempted to post this review and got knocked off the internet......
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