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“Off and put off”

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Residence Inn State College
Ranked #22 of 26 Hotels in State College
Certificate of Excellence
Reviewed 2 May 2014

The room was just as one would expect for a Residence Inn. Adequate.

I was put of by the conspicuous spots of dried urine on the toilet when I lifted the seat. Really that should be cleaned. And I hate to get in the shower only to find the inattentive housekeeper has provide two little bottles of conditioner rather than a bottle of shampoo and a bottle of conditioner, which was the case.

Perhaps the housekeeper had an off day, but it is off putting to arrive to a room and have the sense basic cleaning has not been done.

The breakfast is "free" and just not good.

  • Stayed: April 2014, travelled on business
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Thank SoCalif08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn State College, responded to this reviewResponded 5 May 2014

SoCalif08,
We appreciate your feedback and sincerely apologize for the areas we fell short of meeting your expectations. Your comments have been addressed with our team and additional steps have been made to correct the issues you encountered with cleanliness. Please know guest satisfaction is our highest priority and we hope you'll give us another chance to provide a more positive experience in the future. Thank you again.

Sincerely,
Shane Niman, General Manager

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91 - 97 of 145 reviews

Reviewed 9 April 2014

Easy access to almost anything, food, gas, school and they allow pets so what else can you ask for? The staff is hit and miss, sometimes you get a good night staff but often times you get somebody who has no clue at all, so a bit frustrating, the breakfast spread are always good. Highly recommended. We have been coming here for the last 4 years.

  • Stayed: April 2014, travelled on business
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Thank AsianBelle98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn State College, responded to this reviewResponded 13 April 2014

AsianBelle98,
Thank you for your review and high recommendations of Residence Inn State College. I appreciate your honest feedback and apologize for the inconsistency you experienced in service. Your comments have been shared with our staff so we can improve our guest experienced. We're glad our location adds many conveniences to your travels and we hope you continue to make us your preferred hotel in the area. Thank you again for your review and patronage. We look forward to your next visit.

Kind regards,
Shane Niman, General Manager

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Reviewed 6 April 2014

We make a couple of trips to State College each year to see our son. We have never stayed at this property before. This is a nice, spacious place to stay, convenient to Route 322, one of the main drags into town, but not walking distance to downtown. Very friendly staff. Only one issue we noted: request a room on the top floor. There is no real sound proofing between second and third floor and we heard our upstairs neighbor's every movement. But other than that, a very nice place to stay.

Room Tip: Top floor.
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  • Stayed: April 2014, travelled with family
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Thank PhiladelphiaJHawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn State College, responded to this reviewResponded 13 April 2014

PhiladelphiaJHawk,
We appreciate you selecting Residence Inn State College on your recent visit to see your son. It's great to know that our spacious accommodations, friendly staff, and convenient location made for a nice stay. I am very sorry for the noise disturbances you encountered. We would be happy to assign you a top floor room on your next visit. We hope to welcome you back again soon. Thank you once again for writing.

Kind regards,
Shane Niman, General Manager

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Reviewed 10 February 2014

This is an excellent hotel for, but keep in mind its a Residence Inn not the Ritz Carlton.

I've been living in the Residence Inn for four weeks and it has been a great experience. Very clean, with an awesome staff. The rooms are spacious with full size refrigerators, a two burner stove, and dishwasher. Breakfast is very good with eggs, waffles, etc. A hotel like this in a big city would cost at least double.

  • Stayed: February 2014, travelled on business
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Thank Richdowg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn State College, responded to this reviewResponded 14 February 2014

Richdowg,
We appreciate you choosing to stay with us at Residence Inn State College, and we thank you for writing a review from your great experience. It's fantastic to hear that our clean and spacious accommodations meet your satisfaction, as well as the excellent service delivered by our staff throughout your stay. We're happy to have you as our guest and thank you again for your review and patronage.

Sincerely,
Shane Niman, General Manager

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Reviewed 30 January 2014

We stay often at the Residence Inn when visiting Penn State. My prior review on Trip Advisor was positive, but I feel the need to update due top our recent experiences. We have our preferences set for 3rd floor and a suite as this is needed for our family. In December this was not accommodated, but we figured, ok, not a big deal. Our next visit on January 11th, we were given a handicap accessible room, which we were not aware of until we went to the room. This was inconvenient for us for several reasons-there was not a desk for work, hand held shower was ungainly to use, and the bed was surprisingly uncomfortable. When the room type issue was immediately brought to the attention of the front desk person, we were told there were no other rooms available. I asked why we were changed, and the front person did not know, and did not seem inclined to help in any way. I have never had a problem with staff at the Residence Inn, but this time I was surprised at the responses received by the desk clerk. Our preference is to stay at Residence Inns because they offer the space and amenities we like. This was a disappointment.

Stayed: January 2014, travelled with family
Thank Dante81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn State College, responded to this reviewResponded 2 February 2014

Dante81,
Thank you for writing and sharing feedback as guest satisfaction is our highest priority. We appreciate your continued patronage and sincerely apologize for the disappointment and inconveniences you experienced during your previous stay. Please know we try our best to accommodate all guest preferences, and we're very sorry we were unable to honor your room request. We value you as our guest and hope to provide a more positive stay in the future. Thank you once again for writing.

Sincerely,
Shane Niman, General Manager

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Reviewed 10 January 2014

Spent the weekend here in early January while visiting Penn State. First problem came at check-in where the room type we reserved was not available, but instead of telling us, we were just given another room. When calling to inquire the issue with our room, we were told it was given away - later to learn several long-term residents did not check out on time, thus our room type was given to them. After a discussion with the manager, we were adequately compensated for the issue to our satisfaction.

This hotel is well located if you plan to visit Penn State, about 2-3 miles. Several restaurants and stores nearby. Breakfast area and common areas are well maintained. The rooms are certainly showing their age when compared to many other Residence Inn Hotels I've stayed at recently. The furniture, applicances and carpets show their age. The beds are just OK, not bad, but not up to the current quality standards of a newer or recently renovated Marriott. The morning breakfast was adequate and there was at least one person there who maintained the area. Aside from the poor training of the front desk clerk when we checked in, we did find the staff to be friendly. We also found the rooms to be cleaned very well and the cleaning staff were very friendly.

  • Stayed: January 2014, travelled as a couple
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Thank RJMGreenwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn State College, responded to this reviewResponded 23 January 2014

RJMGreenwich,
Thank you for sharing feedback from your stay. I'm very sorry that we were unable to accommodate your room request, and sincerely apologize for the frustrations you experienced as a result. I'm pleased to hear that our resolution for your inconveniences met your satisfaction. We value your business and appreciate you choosing to stay with us while visiting Penn State. We hope to provide a more positive experience in the future. Thank you again.

Sincerely,
Shane Niman, General Manager

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Reviewed 25 November 2013

Stayed here for the Nebraska weekend. Enjoyed our stay. Lots of little bonuses like a PSU souvenier in our room when we got there. Plenty of local newspapers and there were snacks in the evening and a nice breakfast (only used it Sunday). Now this may have been set up extra special for the football weekend--I cannot comment on what one would expect on a regular stay, thouigh we noted on their info sheet that many nights had special events like a manager's reception. The beds could be a little bigger, but the rooms were just fine for three guys for a weekend. Would consider staying here again. Note that it is *not* within walking distance of downtown or the stadium.

  • Stayed: November 2013, travelled with friends
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Thank kgilbert78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn State College, responded to this reviewResponded 5 December 2013

kgilbert78,
Thank you for sharing feedback from your stay with us at Residence Inn State College. We appreciate you selecting our hotel while in town for the football game, and we're glad our value added amenities made for an enjoyable stay. We hope you'll have an opportunity to visit us again soon. Thanks again.

Sincerely,
Shane Niman, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn State College

Address: 1555 University Dr, State College, PA 16801-6450
Region: United States > Pennsylvania > State College
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in State College
Price Range: £90 - £341 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn State College 3*
Number of rooms: 81
Official Description (provided by the hotel):
Newly renovated! Residence Inn State College all-suite hotel combines all the comforts of home with the conveniences of a hotel. Our State College hotel near Penn State University (PSU) and Downtown State College (1.5 Miles) will keep you close to all of the action, your own students and to the exciting Penn State University sports teams. Residence Inn State College hotel is in the heart of Happy Valley and close to many area businesses making your commute to work an easy one. As the only extended stay all-suite hotel in State College, what we have to offer is second to none! All of our spacious suites offer fully equipped kitchens, separate living area and FREE High Speed Internet. Start your day every morning with our complimentary deluxe breakfast buffet. Socialize with us Tues - Thurs at our free dinner buffet. Unwind in our Billiards Lounge, Indoor Pool, Whirlpool, Sport Court or Fitness Center. Among State College hotels, Residence Inn surpasses the rest, whether you're staying one night or thirty! ... more   less 
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Also Known As:
State College Residence Inn

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