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Best Western Plus University Park Inn & Suites
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Reviews (539)
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312
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5
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312
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24
5
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All reviewsnittany mallbest westernspenn statewafflesuniversity parkpool and hot tubbreakfast was excellentrefrigerator and microwaveroom was largeroom keyfront desk clerknice hotelthe hotel staffroom was very clean and comfortablethe breakfast areastay there againa great stay
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Reviewed 17 June 2014

Stopped after a long day of driving and was pleasantly surprised by the quality and comfort of this hotel. Clean, nice beds and friendly staff. Breakfast was excellent with better than standard fare. I am always happy when there are non-carb choices! Would highly recommend this hotel.

Stayed: June 2014, travelled with family
Thank Diana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwupsales, Director of Sales at Best Western Plus University Park Inn & Suites, responded to this reviewResponded 19 June 2014

Thank you for the great reviews! We look forward to your next visit with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

This is the 3rd year our group of four has stayed at this hotel. We get the suite (we book 6 months in advance) and it is great. They have a great pool, hot tub, fitness center, outdoor picnic table. We stay multiple nights. Hot breakfast is great!

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Dorothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwupsales, Director of Sales at Best Western Plus University Park Inn & Suites, responded to this reviewResponded 19 June 2014

Thank you so much for the great reviews. We are glad to hear that you were able to enjoy all of our amenities. We look forward to your next visit to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

My family really enjoyed our recent stay at Best Western Plus. The room was exceptionally clean. The staff was friendly and helpful at check in. The morning breakfast was good - the food could have been hotter. This is a really good value. When we are next in State College, we will plan on staying here!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwupsales, Director of Sales at Best Western Plus University Park Inn & Suites, responded to this reviewResponded 19 June 2014

Thank you for the great reviews about the hotel. We are glad to hear that you enjoyed our staff members. As for the breakfast food being hot, we had an element of our oven mal function during the time that you were with us which led to the food not staying as hot. This issue was immediatley resolved once it was brought to our attention. We value guest feedback like yourself so that we may fix things as fast as possible. We look forward to your next stay in Happy Valley.

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Reviewed 15 June 2014

stayed at this hotel 2 months in a row, the cleanliness of the rooms were terrible!! I should have learned my lesson, black crud in the shower, dust extremely thick in the bathroom exhaust vent that you couldn't tell the color of the paint, bodily fluid of some sort on the trash can, trash/muffin still in the trash can, some sort of stuff on the night stand and the floor was never swept! notified the Manager the first time and the muffin was removed, dust from the exhaust fan was wiped off and then left all over the floor and never cleaned up.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
1  Thank Larry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwupsales, Director of Sales at Best Western Plus University Park Inn & Suites, responded to this reviewResponded 19 June 2014

We are sorry to hear about your stay with us. This is not typical of our hotel and the situations that you have brought up were addressed immediatley. As I mentioned on the phone, we would love for you to give us another chance to show you that this is not typical as you can see from other reviews also on Trip Advisor that we maintain a high cleaning standard. Please feel free to reach out to us for any further discussion.

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Reviewed 15 June 2014

We are extremely happy with are stay at this hotel. Staff were exceptionally helpful with are need for direction to local activities... Penn's cave, Millbrook Marsh Nature Center, Bald Eagle State Park and of course Mt Nittany trails. This hotel is very clean, comfortable, good service and value... very high on are list of many choices.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Conrad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwupsales, Director of Sales at Best Western Plus University Park Inn & Suites, responded to this reviewResponded 19 June 2014

Thank you for the great reviews. We look forward to your next visit to Happy Valley.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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