We had a room reserved for two nights for graduation 2012 one year in advance. I personally went to the hotel the day reservations for that weekend were made available to the public and got confirmation I was first in line. I paid upfront and the Atherton held that money until cancelling my reservation the night before while refusing to tell us why it was our room that was given away. They attempted to move us down the street to a lesser hotel and into a smoking room. When we said this was unacceptable they were unaccommodating in every sense of the word and management would not speak with us. I went to the Atherton three times each of which I was told I would be able to talk to the manger and each time they were not there. Everyone I spoke to said that they could not help me I had to talk to management, who as noted made themselves unavailable. They could not even refund my money for the room that they were no longer providing. Finally after much arguing and threat of legal action they were authorized to refund my money and gave us a voucher for a one night stay to be used later that year but did nothing for us that weekend. I still never was given the chance to speak with management.
In a previous review on this site written about this ordeal, management responded that they paid for our stay and helped take good care of us that weekend. I am writing this in response as that was not the case whatsoever. The Atherton paid for nothing that weekend and were completely unaccommodating after putting us in that situation. I still would like my chance to speak with management.
- Official Description (provided by the hotel):
- 150 room full service hotel in the heart of downtown State College, PA. One block from Penn State University. Comfortable, relaxed atmosphere, restaurant, bar, room service, excellent location. ... more less
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- Also Known As:
- Atherton Hotel State College