This is a brand new property (May 2013) and it shows. It is spiffy! Modern, attractive lobby. Gorgeous decor! Beautiful breakfast area! Darling little pool (indoor) and outdoor patio! And the attention to detail in the rooms - wonderful! Outlets galore! Right by the bed, without having to unplug other things. The bathroom shower is marvelous - huge, with lovely glass doors, and multiple places to set toiletries without having them slide off the shelf. Someone was paying attention when they designed that shower! My initial introduction to this hotel (beyond reading the Trip Advisor reviews, which made me decide to reserve a room) was disappointing. The guy who checked us in at the front desk had zero customer service skills and provided an awful impression. He didn't smile, didn't make eye contact, gave us a room key that didn't work, and when I asked about signing up for the loyalty club - he grunted and gestured to the lobby computers and told me to do it myself. So I did. And then promptly submitted an email through the corporate comment system letting them know the type of service this person provided. In less than an hour, I had an email from the general manager of the Towanda, PA hotel apologizing, letting me know he would address the issue with the employee, crediting me with loyalty points as compensation, and telling me to contact him directly if I had other concerns. How about THAT for service recovery?! I was impressed!! That employee's attitude was the exception. To a person - morning desk clerk, housekeeper, breakfast attendant, maintenance person - everyone else was friendly, helpful, and seemed genuinely happy to be at work. Choose this hotel. You won't be disappointed. But if you are, you'll get a quick response when you voice your concerns.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites by Marriott hotel in Towanda, PA is a newly opened 88 room hotel in Northeast Pennsylvania. Just a short drive from the New York border, guests will find themselves amidst the beauty of the Endless Mountain Region of PA. Guest of our Towanda hotel will be treated to a variety of convenient amenities including a complimentary breakfast, complimentary wireless Internet, an indoor pool and a fitness center. Each guest room features a flat-screen HDTV, coffee maker, luxurious bedding package and a spacious work desk.For the business traveler, our hotel is conveniently located in the Marcellus Shale Region and near great companies like DuPont, Cargill, Proctor & Gamble and Moxie Energy. The leisure traveler might be surprised to find themselves just a short drive away from some unique attractions like the French Azilum, Mt. Pisgah State Park and the Grand Canyon of Pennsylvania. Daytrips from Towanda could easily include Scranton, Binghamton and Corning, NY. ... more less
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