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“A reasonably clean mid level hotel pretending to be higher class”

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Radisson Hotel Philadelphia Northeast
Ranked #1 of 6 Hotels in Trevose
Henryville, Pennsylvania
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“A reasonably clean mid level hotel pretending to be higher class”
Reviewed 18 April 2014

Pretense seems to be the watch word with this property. Lovely lobby with reasonable quality and attention to detail but markedly lacking once away from the lobby. In fact by the time you reach the ground floor elevators and pool entry area the decor and design has the charm of a high school building - effective and designed to wear well.

Sleep number beds but not kings or queen but full size beds - Berber type carpet with some wear showing especially near the bathroom door. The room was acceptable clean. Fridge and coffee maker. Bottled water in room - may change for it beware.

Nice looking bar but did not use.

Non smoking property thankfully.

This hotel has many good things but I would not choose to stay here unless at a discount. At a discount from say hotwire it is a good deal at rack rate I would be unhappy. It is a 2.5 star hotel trying to act like a 4 star hotel.

  • Stayed April 2014, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
2 Thank timandJuliecan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Radisson Hotel Philadelphia Northeast, responded to this review, 21 April 2014
Dear ttimandjulie,

Thank you for telling us about your visit with us. We appreciate all of your comments about the hotel. We are very sorry that you were not satisfied. We will pass this feedback on to our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time.

Sincerely,
Radisson Hotel Philadelphia Northeast
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Hazleton, Pennsylvania
Level 5 Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 April 2014

I got this hotel off a priceline deal-It was a beautiful room-great location-wonderful friendly staff. Beds are amazing they are sleep numbers:) As soon as we got to the room I received a courtesy call from the front desk checking to make sure everything was to my liking. I appreciated that very much:) Had all the amenities you need-fridge-TV-coffeemaker-nice size shower/bathroom. They did have an indoor pool that I unfortunately did not get to try but it looked nice. Also enjoyed the complimentary newspaper.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmandaS72188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Radisson Hotel Philadelphia Northeast, responded to this review, 21 April 2014
Dear Amanda,

Thank you so much for telling us about your visit with us. We are so glad that you stayed with us. Thank you for mentioning what the hotel has to offer. We are glad to hear that you enjoyed it. We value all guest feedback. Thank you for staying with us. We hope that you may consider us again in the future.

Sincerely,
Radisson Hotel Philadelphia Northeast
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 March 2014

As I work for a travel company, of course I look at tripadvisor to check out hotels. This was not worth the stars it is rated. It started out poorly, as we were not so much as looked at upon arrival, much less greated. Once Brittany finally did greet us, she informed us that our king size bed was a "special order" and they were sold out, and that I had a double bed. My order was not a special order, especially when signing the "no smoking policy" and it showed that I ordered a room with a king. No enjoy your stay, no I'm sorry we can't accommodate. Nothing. As we walked toward the elevator all I could smell was chlorine. I'm well aware that indoor pools tend to smell stronger, however, the odor was so overwhelming I felt nauseated. I firmly believe the hotel is no-smoking now, however, I'm sure that it was once a smoking hotel as near every elevator and hallway there is a strong smoke smell that no new paint can cover. They might want to rethink new carpet and a facelift. The furniture in the room was lovely, however the popcorn ceiling, 90s wallpaper and carpet leave something to be desired. As did the sleep number beds that did not work-which was the main reason for us booking the hotel. It was not operator error, as we have a sleep number at home. Extremely disappointed in this entire experience.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson T, Front Office Manager at Radisson Hotel Philadelphia Northeast, responded to this review, 1 April 2014
Hello Kristin S,

Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We sincerely apologize for the issues that you experienced, including staff service & attitude, reservation accuracy, odors including chlorine & smoke, and a malfunctioning sleep number bed. We hope for another opportunity to exceed your expectations.

Please do not hesitate to contact me directly if you would like to discuss your stay. Thank you once again for your feedback. Have a great week.

All the best,

Nicolette Thompson
Front Office Manager
267-525-4003
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 March 2014

My wife and I have stayed at this hotel many times over the past 20 years or so and our experience has been good to excellent; however, the bar is the main reason we return time after time. The bar is a small, well apointed room with about 10 tables and room for about 12 at the bar itself. The bartenders are outstanding; they are friendly and know how to blend the perfect drink. We have always been able to meet people, who like ouselves, are from out of the area. This has helped us to find places on the east coast that turned out to be worthwhile travel destinations.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winchesterjack59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sevierville, Tennessee
Level 6 Contributor
215 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 14 March 2014 via mobile

This hotel was much more then I expected. I wasn't sure what to think at first ( I booked off Hotwire.com). But when I got there I was blown area, it was so clean ad welcoming. The room was large and very clean! The indoor Amazing! The restaurant on site smelled wonderful, but we never got a chance to eat there. I highly recommend staying here if you are in the area!

Stayed March 2014, travelled as a couple
Helpful?
Thank MommaKitty88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Radisson Hotel Philadelphia Northeast, responded to this review, 14 April 2014
Dear MommaKitty,

Thank you so much for your feedback about the hotel. Thank you for all of your feedback about the hotel. We hope that you may choose us again for future visits. We strive to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope to see you again in the future.

Sincerely,
Radisson Hotel Philadelphia Northeast
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wrexham, United Kingdom
Level 4 Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 March 2014

Went here on business and certainly good value for money.
It is notb in a central location but ok for where I needed to be.
The staff are really friendly - especially in the bar!
Good value meals with free early morning coffee and evening drinks

Room Tip: Room 318 was ok
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scafell_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Radisson Hotel Philadelphia Northeast, responded to this review, 14 April 2014
Dear Scafell,

Thank you for telling us about your stay with us. We really value all guest feedback. Thank you for staying with us. We hope that you will consider us again in the future.

Sincerely,
Radisson Hotel Philadelphia Northeast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somers Point, New Jersey
Level 6 Contributor
318 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 17 February 2014

Stayed one night and enjoyed the "Romance" package. Price included a delicious breakfast buffet and 2 adult beverages in the lounge. The room was clean and large but the bathroom was
a tad small but everything worked fine. The food was excellent and let you stay put especially on a cold or adverse weather visit. Some new rugs and a fresh coat of paint would increase this rating.

Room Tip: Stayed on 1st floor with no noise from either above or next door so I would assume all are good.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Radisson Hotel Philadelphia Northeast, responded to this review, 24 February 2014
Dear John,

Thank you so much for your feedback about the hotel. We hope that you enjoyed the romance package. Thank you for staying with us. We really appreciate your feedback. We use all guest feedback to make the necessary changes to the hotel to make it better for you, and future guests. Thanks so much for your time. We hope that you will consider us again in the future.

Sincerely,
Radisson Hotel Philadelphia Northeast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Philadelphia Northeast

Property: Radisson Hotel Philadelphia Northeast
Address: 2400 Old Lincoln Hwy, Trevose, PA 19053-6805
Phone Number:
Region: United States > Pennsylvania > Bucks County > Trevose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Trevose
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Radisson Hotel Philadelphia Northeast 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Boasting an outstanding location in historic Bucks County just minutes from downtown Philadelphia and the famous Sesame Place Theme Park, our hotel is an excellent accommodation choice for both business travelers and vacationing families. During your stay at the Radisson Philadelphia Northeast, take advantage of conveniences like free Wi-Fi, a well-equipped fitness center, a heated indoor/outdoor swimming pool, the on-site Atrium Bistro and a lounge. Enjoy easy access to Parx Casino and the Franklin Mills Mall as well as Philly attractions like the Liberty Bell Center, the National Constitution Center and the Betsy Ross House when you choose the Radisson, a Sesame Place-preferred hotel. 100% Non-smoking facility ... more   less 
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Also Known As:
Radisson Philadelphia Northeast
Radisson Hotel Trevose
Radisson Trevose
Trevose Radisson

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