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“Busy hotel popular with families”

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Wyndham Philadelphia-Bucks County
Ranked #5 of 6 Hotels in Trevose
NJ
Level 6 Contributor
198 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Busy hotel popular with families”
Reviewed 14 June 2014

This hotel is popular for families visiting Sesame Place, & you should be aware of a few aspects: pool was always very crowded & noisy (mgmt should have a time slot for adults only),
and noise issue in the hallways (though not always from children; e.g. a small grp of jolly seniors talked loudly in the hallway right by our door!)
Front Desk staff were nice & efficient.
Restaurant was very busy during wknd bkft time and staff worked hard to keep the areas clean (not easy after large family grps with young children have littered the floor with assorted food bits) and also to keep the buffet stocked.
Room & bathroom was spacious & clean, Business Ctr's computers worked well, and Internet access was also fine.
Overall it's a good hotel with hardworking staff, just be aware of the busy capacity and noise issues.

Room Tip: Avoid connecting rooms to minimize sound levels from adjacent room(s).
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank fbc001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maetal Z, Manager at Wyndham Philadelphia-Bucks County, responded to this review, 24 June 2014
Dear fbc001,
Thank you for your candid observations, your constructive criticism and your well-presented suggestions.
We truly appreciate all of our guests especially those who take a moment of their valuable time to give us feedback. Your feedback is the cornerstone of our future progress and we thank you for taking the time to write.
Hope to see you soon again.
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399 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • Portuguese first
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English first
New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

There was an adequate number of desk staff when I arrived and I was able to check in reasonably quickly. The room was clean but the walls are thin. I heard my next-door neighbor and his children quite early on a Sunday morning. I saw trash on the floor in the lobby that remained there all day. Dirty plates and cups on patio tables that remained there for hours. Breakfast service in the restaurant was slow even though the restaurant wasn't nearly full. All in all I would have to guess that management's attitude toward quality is one of indifference. I was not at all impressed.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sskennel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maetal Z, Manager at Wyndham Philadelphia-Bucks County, responded to this review, 6 June 2014
Thank you for forwarding your experience to us. We have relayed your comments to our team for attention and we hope that you choose us in the future for a more improved experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 May 2014

Was looking for a good hotel in proximity to Parx Racetrack. The front desk people were very nice and helpful, and we had a late dinner in the pub, which "hit the spot". The hotel room was fine, though it could have used more/brighter lights. On the negative side, the hotel's appearance is just somewhat tired; could use new paint and carpets to give it "new life". That said, it met our purposes and our stay was fine.

Room Tip: Have been told that the side of the hotel facing the PA Turnpike can be very loud; we opted for the...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BJB124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maetal Z, Manager at Wyndham Philadelphia-Bucks County, responded to this review, 2 June 2014
Thank you for all your wonderful comments about our hotel and staff! I hope that you choose us in the future if you find your self in the area!
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Sacramento, California
Level 6 Contributor
176 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 28 May 2014

This hotel would be a great hotel with two things: 1) Refresh the hotel interior - rooms and equipment very dated - while there the elevator did not work - I am okay with that but my room was on the fourth floor. Internet service is a joke - there is only one word for it - it "Sucks"!!! Technology that is maybe 10 years old - my cell phone was faster accessing the internet.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hicks3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maetal Z, Manager at Wyndham Philadelphia-Bucks County, responded to this review, 2 June 2014
Thank you for relaying your recent experience at the Crowne Plaza. We value your feedback so that we are aware areas that we can work on. Your comments have been forwarded to the appropriate departments for review and we hope that you think of us in the future for a more improved stay.
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Worcester MA
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 May 2014

We stayed at this hotel by booking a 2 day park trip to Sesame Place as part of a package on the Sesame website. The hotel is about 7 miles from the park which is great because it gives the kids some time to unwind in the car before getting back to the hotel. The rooms and common areas were clean. The pool was not, at least during the time we tried it. We went to the pool at 7am on a Sunday and it was not clean so we didn't try it. However, that was not a big deal for us because we intended on using the water park at Sesame later that morning. This was the only negative experience of the whole stay and I am sure the pool is not always like that. Everything else was certainly worth the value. The hotel's breakfast was adequate. The restaurant / bar in the place was great with 30 beers on tap and typical pub food. The best part about this place is the staffed kids activity room. This room is staffed by two friendly employees and kids can choose among toys, games and TV while you head off to work out, have dinner, or whatever else on the property. The room is next to the restaurant so if you want to get away after a long day of Sesame Place, utilizing this room to get a little alone time is definitely awesome. We decided to have drinks and apps at the bar and unwound for 2 hours before heading to the room next door to claim back our little ones. We polled our 5 year old and 2.5 year old about their time in there and they loved it. Excellent friendly staff. While Sesame Place is great, after 6 hours in the park with 2 kids under 5 you need alcohol and 2 hours away from your kids. Great spot. Great service. If we head back to Sesame Place, we will definitely stay at this place again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank wista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maetal Z, Manager at Wyndham Philadelphia-Bucks County, responded to this review, 9 July 2014
Thank you for your kind words about our hotel and staff! We will be forwarding your comments to your team. We are delighted to hear that you and your family had such a great time at Sesame and also here with our "Sesame" themed kids play room. We look forward to severing you and your family in the near future.
Thank you, Jodi Harvey
Guest Service Champion
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Philadelphia
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 May 2014 via mobile

Room walls are paper thin. Do not expect to sleep well here. We stayed for two nights and you could hear everything. Front desk did nothing to remedy the situation. Would not recommend the hotel to anyone. Also the pool that they advertise is run down and looks dirty. The hotel has certainly seen better days

Stayed May 2014, travelled as a couple
Helpful?
1 Thank danigal525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Wyndham Philadelphia-Bucks County, responded to this review, 11 June 2014
Dear danigal525,

Thank you for your recent stay with us. Please accept our sincerest apology for the overall dissatisfaction you had experienced. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.

Again, thank you and I look forward to hearing back from you very soon.

Sincerely,

John O
Case Manager
IHGCase
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Travellers are raving about these Trevose hotels

York Haven
Level 6 Contributor
114 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 27 April 2014

Enjoyed our stay at the Crowne Plaza in Bensalem Bucks county. The customer service was beyond expectations. Friendly greeting and willingness to accommodate reasonable requests for our comfort. The rooms were rather small for a Crowne Plaza however this could be due to the age of the hotel. Clean and well presented. Would highly recommend a stay at this location for any guests in the area. The breakfast buffet was good and at a fair price.

Room Tip: away from the elevator for a quieter room
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cruizn302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maetal Z, Manager at Wyndham Philadelphia-Bucks County, responded to this review, 28 April 2014
Thank you so much for all your kind words about our hotel and staff! We are proud of our team and will be forwarding your comments to them all. We hope to have you as a guest again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Philadelphia-Bucks County

Property: Wyndham Philadelphia-Bucks County
Address: 4700 E Street Rd, Trevose, PA 19053-6648 (Formerly Holiday Inn)
Phone Number:
Region: United States > Pennsylvania > Bucks County > Trevose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Trevose
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wyndham Philadelphia-Bucks County 3.5*
Number of rooms: 214
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Ebookers, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Wyndham Philadelphia-Bucks County reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Philadelphia - Bucks County Hotel Trevose
Crowne Plaza Trevose
Holiday Inn Trevose
Trevose Holiday Inn

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