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“Breakfast staff needs some retraining”

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Hampton Inn Washington
Ranked #4 of 20 Hotels in Washington
Certificate of Excellence
Reviewed 3 September 2013

We stayed at this Hampton for 3 nights while attending a reunion. The parking lot seems rather small for a hotel of this size. We were greeted warmly and check-in went smoothly sincemy reservations were prepaid. We had a king room which was beautiful and very comfortable. The towels were fluffy and everything was clean. The hotel really needs to consider adding friction strips to the bottom of the tub. There is a grab bar but te tub surface is VERY slick -just a matter of time before someone falls.
The breakfast is very nice with several hot items plus make your own waffles. Friday had biscuits and sausage gravy as a choice. The breakfast attendant was on top of things, being sure that itewere replaced and coffee and milk were kept filled. Plus she was pleasant and visited with guests. Sat. and Sunday employee was too busy talkng to the registration girl to do her job. She had to be asked seveal times to fill yoguart, milk or utensils. Then both garbage containers gt so full, she had to call maintance to assist her in getting the bags out.
This a beautiful hotel - just needs some customer service training.

  • Stayed: August 2013, travelled as a couple
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Thank Sally W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele W, General Manager at Hampton Inn Washington, responded to this reviewResponded 8 September 2013

Thank you so much for reviewing our hotel. Just wanted to let you know that our tubs are sprayed with a non-slip coating (Safe Step) twice a year; however that is certainly sometime to consider. It sounds like you enjoyed our complimentary breakfast and I apologize for the over crowdedness, it can be overwhelming for our breakfast attendant to take care of all the guests needs.

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440 - 446 of 577 reviews

Reviewed 2 September 2013

The room was good, but we could not have a roll away bed for my teenage son, even though it would have fit. There was a drive in the back below us and we heard every car that went by. The staff was the biggest disappointment of all. At check in my card was charged wrong 3 times. Not the great service I usually experience from Hampton Inn

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hampton
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

The rooms were clean and well supplied with towels, kleenex etc. The staff was friendly and helpful. We enjoyed the hot breakfast in the morning and the popcorn in the evening Great place if I go back to Washington PA I will stay there.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hampton
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2013

We spent the night at this Hampton on the first night of our vacation (August 18) eastward. The king sized bed/bedroom was large and immaculate-something we have come to expect from Hampton Inns. The lobby was spacious, and there were freshly baked cookies when we checked in. The Internet was fast and without issue. The management was very attentive; called after we had checked in to ensure that everything was to our liking.

I too thought the rate (with AARP discount) was high, given the fact that this was Washington PA (rather than Washington DC), but perhaps that is the going rate now in that area of PA?

We did not have any parking issues.

Room Tip: Ask about available discounts.
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  • Stayed: August 2013, travelled as a couple
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Thank AnnR327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

The hotel was nice, the staff was friendly, the breakfast was average, rooms clean, and check in/out was quick and easy. The reason for the 3 stars instead of 4 stars is due to the parking issue. During our stay the parking lot was being surfaced in preparation for the colder months. This resurfacing caused at least half of the parking spaces to be unusable. Part of the lot is shared with a Mexican restaurant (not recommended) so parking was at a premium and I heard numerous guests complaining about this issue. It would have been nice if the hotel had contacted guests ahead of time to let them know of this issue. Other than the parking I would recommend this Hampton Inn. The location is easy access to the interstates as well.

  • Stayed: July 2013, travelled with family
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Thank CriscoPhotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

Hampton Inns are the best! Clean, friendly & the beds are wonderful! Were at this location for 3 nights & breakfast selections were different every morning & very good! We always choose to stay at a Hampton when possible!

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hampton
Thank Janalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

Clean rooms, friendly staff, ample and well-lit parking. Comfortable beds, although the double beds are not so great if shared. Ask for a king + sofa-bed combo instead. Price is slightly higher than average. Liked the free internet and complimentary breakfast.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hampton
Thank Gabriel I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Washington

Address: 119 Murtland Avenue, Washington, PA 15301-2901
Phone Number:
Region: United States > Pennsylvania > Washington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Washington
#4 Romantic Hotel in Washington
Price Range: £74 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Washington 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The Hampton Inn Washington hotel in PA is a short drive away from the Meadows Casino, Tanger Outlets, as well as Tower Golf and Family Entertainment. We're also 15 miles away from the Iceoplex Ice Arena, and six miles away from Washington Park - home of the PONY League World Series. Hotel guests at Hampton Inn Washington receive free, hot breakfast every day, free WiFi, access to our 24-hour business center, indoor pool and fitness room. Our meeting room is 432 sq. ft. and comfortably seats up to 20-25 people. ... more   less 
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Also Known As:
Hampton Inn Washington Hotel Washington
Washington Hampton Inn

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