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Embassy Suites by Hilton Philadelphia-Valley Forge
Ranked #1 of 6 Hotels in Wayne
GreenLeadersBronze level
A TripAdvisor Member
1
Reviewed 29 November 2013

Our stay at Embassy Suites at Valley Forge was completely satisfactory and a good value. The rooms and bathroom was clean and bed was comfortable. The complimentary breakfast was first rate. The only suggestion was the common areas could use more lighting in the common areas. During the day there was lots of natural lighting from the atrium.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
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702 - 708 of 911 reviews

Reviewed 25 November 2013

Stayed here for two consecutive Saturday nights in November, both times on the fifth floor. Quick efficient check in and both rooms were the standard Embassy layout, spacious and very clean. Internet during both stays was fast and dependable. Room service is reasonably priced and delivered within 20 minutes. Breakfast during both stays was superb. Only criticism is the requirement to check out at the Front Desk on Sundays.

Room Tip: Ask to be in rooms away from the restaurant. Noise levels rise to the rooms in this area and can be...
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  • Stayed: November 2013, travelled on business
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Thank jcre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

Arrived late (after ten), but still received a fantastic welcome from the gentleman at the front desk. Courteous and extremely helpful. He directed us to a pub close by to get a quick meal.
The room (s) was the usual Embassy Suite layout; large, very clean and quiet.
Breakfast the next morning was hot and delicious.
Location is excellent for business on the Main Line and also close to the Valley Forge historical area.

  • Stayed: November 2013, travelled on business
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Thank Blut M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

I have used this hotel often as it's convenient to our office. However, this time I had no internet access for the week they could not get me to the authentication page. I know my wireless was fine I used it in several other locations that week.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013 via mobile

Quick weekend, enjoyed the mall and dinner in town. This hotel was an easy drive from KOP (1 or 2 exits). This hotel shows its age, but is clean and the staff are friendly/helpful. Namely the bartender and front desk staff. Our thermostat was broken, but we didn't know until checkout when it was sweltering! There is coffee available in the restaurant only, and not all day, only until breakfast is over.

Stayed: November 2013, travelled as a couple
Thank Missleslib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

We booked this room on Hotwire. Made a reservation for 2 adults and 2 children. My wife was going to be having minor surgery the morning after our arrival and I called the hotel to make sure we would have two beds. I was told yes. We arrived about 10:15pm the evening of 11/14/2013. As we walked into the hotel the desk clerk asked if he could help us. I advised we were checking in and gave him our name. He said "ID and credit card for incidentals". No welcome to Embassy Suites or anything. He gave us our keys and said you are on the 5th floor. Did not direct us to the elevators nor tell us about the breakfast the next morning. Did not say thanks. Did not describe what type of suite we had.

We entered our suite and only one king bed was in the bedroom. I called and advised the clerk we had been advised a suite with two beds is what we would have. He very rudely said that the pull out sofa was considered a bed. I called Hotwire and complained and Hotwire called the front desk and got the problem resolved. I went back down to get new room keys and the desk clerk was getting ready to leave for the evening and a new night shift desk clerk asked if he could help me. The clerk that checked us in said "I'll take care of this." He handed me new room keys and did not make eye contact or say sorry or thank you or anything.

This hotel is clean and comfortable but the lack of customer service skills of this desk clerk is what earned this hotel a one star rating.

Room Tip: Choose a different hotel.
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  • Stayed: November 2013, travelled with family
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Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerinaharalambou, Manager at Embassy Suites by Hilton Philadelphia-Valley Forge, responded to this reviewResponded 19 November 2013

Thank you for your review. We sincerely apologize for the level of service you received during your time with us. We've addressed our team in regards to your review and the necessary actions have been made. Again, we are very sorry for the issues and inconvenience it may have caused.

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Reviewed 12 November 2013

Staff was friendly and professional. Right off the road, in very quiet surroundings. The room was clean and well maintained. The breakfast had few choices, no fruit, however you can order a made to order omelet.

  • Stayed: November 2013, travelled with family
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Thank mg h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Philadelphia-Valley Forge

Address: 888 Chesterbrook Blvd, Wayne, PA 19087-5610 (Formerly Valley Forge Suites)
Phone Number:
Region: United States > Pennsylvania > Wayne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Wayne
#2 Business Hotel in Wayne
#3 Family Hotel in Wayne
Price Range: £86 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia-Valley Forge 3.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Embassy Suites Philadelphia - Valley Forge Hotel Wayne
Embassy Suites Wayne
Wayne Embassy Suites
Valley Forge Suites

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