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“Great customer service”

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Embassy Suites by Hilton Philadelphia-Valley Forge
Ranked #1 of 5 Hotels in Wayne
GreenLeadersBronze level
Plainview, New York
Level Contributor
93 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great customer service”
Reviewed 1 January 2014

Booked here because my kids love an indoor pool during our travels. When it was out of order and took longer than a few hours to fix, I said something - the manager not only apologized, but comped us our room. Wow. The pool was fixed and later that night we were able to use it. The place was clean - rooms nice, beds/pillows comfortable. Nice buffet breakfast with omelets made to order, fresh fruit, oatmeal, waffles, sausage, bacon, breads, etc. We didn't make it to the complimentary cocktail hours, but nice touch. Convenient to highways, malls, etc. Would def recommend.

  • Stayed December 2013, travelled with family
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Helpful?
Thank melissa l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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821 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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English first
Greenbackville, VA, United States
1 review
Reviewed 31 December 2013

Very happy with the hotel and staff. The room was clean and the bedding was very comfortable. Nice bar area and large breakfast room, including omelet station. Quiet location but convenient to major highway.

  • Stayed December 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Arthur H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valley forge, pa, United States
1 review
Reviewed 31 December 2013

We travel with our two children and enjoy EBs due to a great value for the dollar. The hotel at Valley Forge didn't disappoint. Great staff, location, and stay. I would recommend to all for price and value.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank tonyg2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West River, MD
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 December 2013

Same as most Embassy Suites in terms of design and ambiance, but the property is desperately in need of refurbishing. Ceiling was peeling in the room. Breakfast area was crowded and uncomfortable and the Managers reception consisted of a cash bar and doritos.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank 212bradl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerinaharalambou, Manager at Embassy Suites by Hilton Philadelphia-Valley Forge, responded to this review, 26 December 2013
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our property. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ORLANDO
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 December 2013

Comfortable clean and cozy. Great breakfast and free internet and parking. Good value. Recommended for any occasion. We stay there every year Thanksgiving eve with about 20 members of our family for the past 5 or so years

  • Stayed November 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank sally5758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Langhorne, PA
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 1 December 2013

This hotel has improved a bit over time, as it went through various names and updates; as an Embassy Suites (which it has been for several years now), it seems to have settled into comfortable mid-life. The two-room suites are what you'd expect -- but not always get -- at a hotel that calls its rooms suites; these are completely separate rooms, so the bedroom door can be closed from the living room. The lobby, renovated a few years ago, is simple and tasteful. The restaurant, which serves a full complementary breakfast in the morning, is light and airy. The room decor is a bit dated, but the most important things are solid: a very comfortable bed and shower. There are TVs in both the living room and bedroom, and a mini refrigerator, microwave, and sink. There are now a lot of hotels in the King of Prussia area, but with the size of the rooms, the free cocktail hour, and free full hot breakfast, the Embassy Suites gives you a lot for a price that seems to typically be below some of the other chains' newer hotels.

Room Tip: Although the hotel is quiet overall, rooms on the side facing the parking lot are away from the 2020...
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  • Stayed November 2013, travelled with family
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    • Service
Helpful?
Thank Eric J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 December 2013

I stay over Friday and Saturday night in April and again in November. It's as close as can be to Rt 202, so it's easy to find. While the hotel is usually full, it never seems crowded. Rooms are consistently clean and the meals are good. The food at the bar is excellent and we enjoy eating there for dinner. The service at the bar is good and the atmosphere is quite nice. Children can eat with us there, in the adjacent dining area (not at the bar).

  • Stayed November 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank JOrenstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Philadelphia-Valley Forge

Property: Embassy Suites by Hilton Philadelphia-Valley Forge
Address: 888 Chesterbrook Blvd, Wayne, PA 19087-5610 (Formerly Valley Forge Suites)
Phone Number:
Region: United States > Pennsylvania > Wayne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Wayne
#2 Business Hotel in Wayne
#3 Family Hotel in Wayne
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia-Valley Forge 3.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Embassy Suites Philadelphia - Valley Forge Hotel Wayne
Embassy Suites Wayne
Wayne Embassy Suites
Valley Forge Suites

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