My family and I have been frequent guests of the Wayne Hotel over the last 12-15 years. I had booked a reservation for this Saturday for my wife and me.
My wife was arriving before me and I asked for an early check-in based on availability. Their policy is to allow guests into an available room up to four hours in advance of the hotel's regular check-in time (3:00 pm). My wife was going to arrive at 930 am and the hotel told me they would have to charge her an additional fee of 50% of the room night.
So my wife's choice was to pay an additional fee or to sit in the lobby for 90 minutes while her room was unoccupied.
Given I have been a good customer, and my wife would be traveling for some time by the time she reached the hotel, I asked them to waive the fee. The front desk manager said she would not, but she did lower the fee to $35.
I have stayed in literally hundreds of hotels, inns and b&b's around the world and I have never encountered such a policy.
Hard to believe the Wayne Hotel's reaction, so I cancelled my reservation. So much for taking care of your good customers which will result in losing business in the future - all for the sake of $35.00
- Official Description (provided by the hotel):
- The Wayne Hotel, which opened in 1906, is listed in the National Register of Historic Places. Local entrepreneur Stephen W. Bajus purchased the property over 25 years ago and now, after a complete refurbishment, the hotel has been re-invented to offer accommodations with amenities expected by the modern traveler. Apart from its wonderful new restaurant, the Wayne Hotel offers a private room for dining and meetings, 40 inviting guest rooms including two luxury suites and 14 off-site luxury furnished apartments for longer term stays. ... more less
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