I stayed at the Wayne Hotel for one night during a visit to the area where I grew up. It had been about 12 years since I last stayed there.
The room itself was clean but the bed was very hard and uncomfortable. I was particularly disappointed that the high speed internet access became unavailable for most of my stay. It had been working when I first checked in but was down the rest of the evening and next morning. When I called the front desk I was told that other guests had the same problem. The front desk person tried to reboot, etc. but to no avail. When I asked if there was an 800 number for the internet service provider, I was told that there wasn't one. The front desk person didn't know how to contact the internet service provider and advised me that the manager would be back on Monday morning (this was on Saturday). I found it unacceptable that the hotel was unable or unwilling to try to fix the problem. The Wayne Hotel seems to have a substantial business customer base and internet access is essential to business travelers these days. If the TV service had been out would they have said there was nothing they could do until Monday?
The public areas were fair but could use some sprucing up. In the hallway on my floor there was a terrible odor the entire time I was there. I could not tell if it was a food smell from the kitchen, or worse. Fortunately the odor did not enter my room.
The continental breakfast on Sunday morning was fair at best. I was the only person in the breakfast room for about 20 minutes that morning. To my surprise, no one on the staff showed up during that time to see if anything needed refreshening, if everything was in working order, etc. The hotel seemed really dead and generally unattended.
In all, the Wayne Hotel served it's purpose that night for me. However, despite the ideal location in the charming town of Wayne and adjacent to the train line into Philadelphia, I can not say I would be eager to stay there again until and unless management took a more active interest in the place.
- Official Description (provided by the hotel):
- The Wayne Hotel, which opened in 1906, is listed in the National Register of Historic Places. Local entrepreneur Stephen W. Bajus purchased the property over 25 years ago and now, after a complete refurbishment, the hotel has been re-invented to offer accommodations with amenities expected by the modern traveler. Apart from its wonderful new restaurant, the Wayne Hotel offers a private room for dining and meetings, 40 inviting guest rooms including two luxury suites and 14 off-site luxury furnished apartments for longer term stays. ... more less
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