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“Misleading Directions”
Review of Quality Inn

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Quality Inn
Ranked #5 of 6 Hotels in Waynesburg
Reviewed 3 June 2014

I stayed at this hotel on May 10 and May 23, 2014. I was in rooms 108 and 308, both handicapped rooms.
In terms of available comfort, 308 is better by far. 108 has but one 5 foot grab bar and it is mounted behind the toilet. I cannot imagine how it could be of any use unless one sits the wrong way around on the toilet!!

On another matter, the directions to the hotel are totally misleading, I quote from your site:

I-79 Exit 14E on SR 21. 1mile to hotel. (Direct unchanged quotation)

Firstly the exit is not marked 14E. Coming from the North, I went to the more populous West along SR 21 only to find that I should have gone East. I went along SR 21 for a mile only to find that there is no hotel at the end. Coming back I found your hotel not even half a minute away from the I 79 Intersection, marked by a 1 foot square small hotel sign that was way outclassed by the signage of the Microtel sitting in front of the Comfort Hotel.



Looking forward to your answer,

  • Stayed: May 2014, travelled solo
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1  Thank Savvytraveler1586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stacey i, General Manager at Quality Inn, responded to this reviewResponded 18 June 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Stacey Inghram
General Manager
Comfort Inn
staceyinghram@hotmail.com

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30 - 36 of 60 reviews

Reviewed 4 March 2014

Clean Rooms/ Internet connection good/ Spacious room/flat screen t.v. Jody was Fantastic!!PRICE WAS FAIR!! Best Hotel in the area for Price and comfort! alot of other chain hotels way off price! This Hotel very fair!!

Room Tip: Ask for Jody she was so helpful! If they can they will work with you on the Rate if they have rooms...
  • Stayed: March 2014, travelled on business
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Thank Jimmy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stacey i, General Manager at Quality Inn, responded to this reviewResponded 11 March 2014

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Stacey Inghram
General Manager
Comfort Inn
staceyinghram@hotmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2014

Our room was warm, comfortable and VERY quiet - but NO view. That did not matter as it was snowing & blowing & cold outside. Room was clean & neat but getting a tired look/feel.
Breakfast was plentiful and hot cereal was good (individual oatmeal). Yogurt and other items were great.
Located at the top of the hillside, it was windy and pretty cold.
Bob Evans was just a quick 1 minute down the hill. Tasty food at great prices.
We were there to see family located in the area.

Room Tip: Quieter rooms at the rear of the first floor.
  • Stayed: November 2013, travelled with family
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Thank seniorsontheloose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stacey i, General Manager at Quality Inn, responded to this reviewResponded 20 January 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Stacey Inghram
General Manager
Comfort Inn
staceyinghram@hotmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

We stayed there during American Thanksgiving in 2013, once on the way down to North Carolina and again on the way back to Ontario. We had stayed there in October 2012 and each time it was just fine. It may not be brand new but we didn't consider it shabby or dreary. The complimentary breakfasts were worthwhile and we enjoyed the Bob Evans restaurant for dinners, conveniently located at the bottom of their driveway. The staff were friendly and informative so we had no complaints.

  • Stayed: November 2013, travelled as a couple
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Thank Cannuk2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stacey i, General Manager at Quality Inn, responded to this reviewResponded 20 October 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Stacey Inghram
General Manager
Comfort Inn
staceyinghram@hotmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

While the staff is friendly, the entire hotel needs a makeover. The rooms are shabby and dreary. If you are staying in a room in the back you will need to keep the curtains closed or everyone coming into the building (or driving by) will be able to see in. There are other hotels in the area, it might be worth it to spend a few extra dollars to stay somewhere else.

  • Stayed: September 2013, travelled as a couple
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1  Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stacey i, General Manager at Quality Inn, responded to this reviewResponded 7 November 2013

Thank you for taking the time to share your concerns about your recent stay at our hotel with us.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2013 via mobile

This hotel is located at the top of a steep slope. This may be a sign of things to come. I stayed here three years ago and was very satisfied. This time around it is evident that a makeover is required. The hotel smells of cigarette smoke even though signs are posted stating smoking prohibited. The back door does not lock. Therefore not secure. Linens were showing signs of wear. Room carpets stained and worn down. Drive a little further for a safer, newer more comfortable hotel.

  • Stayed: August 2013
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2  Thank webtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2013

While it is true that a lot of the older hotels could use a face lift/upgrade, my Husband and I had a great experience regarding our stay in May 2013. The Staff members were very nice and helpful to us; suggested places where we could get something to eat, the room was very clean and we will definitely stay there again when we return to Waynesburg. I had left something in our room and they went out of their way to make sure it was returned to me since I live over 300 miles away. We are looking forward to our next trip to Waynesburg and our stay at The Comfort Inn.

  • Stayed: May 2013, travelled as a couple
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Thank Sassy0523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 100 Comfort Ln, Waynesburg, PA 15370-8094 (Formerly Comfort Inn)
Phone Number:
Region: United States > Pennsylvania > Waynesburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Waynesburg
Price Range: £59 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Comfort Hotel Waynesburg
Comfort Inn Waynesburg
Waynesburg Comfort Inn

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