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“One screw loose” 2 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites West Chester

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Holiday Inn Express Hotel & Suites West Chester
Ranked #2 of 7 Hotels in West Chester
Certificate of Excellence
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“One screw loose”
2 of 5 bubbles Reviewed 11 November 2013 via mobile

The hotel is clean on the surface. The shower handle was not screwed on (see photo) and the sink draining was slow do to poor plumbing (see photo).

Breakfast scrambled eggs were sitting in water, the sausages were over cooked to the point of being hard to cut. The manager had the guts to ask how the breakfast was and I told him the truth..it sucked! I guess you get what you pay for, which was too much.

They changed the internet pass code and denied do so until proven that they did. Access to the hotel is near impossible with one way roads and no u-turns.

Otherwise a clean hotel, however will NEVER stay there again

Stayed November 2013, travelled as a couple
Helpful?
Thank Kungboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten K, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review, 12 November 2013
Dear Kungboy,
Thank you for your recent review of our property. I am sorry to hear about the inconveniences that you had during your stay, this is typically not our standard. With reviews like yours, we can continue to improve our property, and hope that you will give us the chance to accommodate you again.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

103 reviews from our community

Traveller rating
    35
    44
    15
    5
    4
See reviews for
31
25
8
28
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Wellesley, Massachusetts, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

We chose this hotel as we were planning a visit to the nearby QVC Studios. It turned out to be an excellent choice. The room was clean, the mattress and pillows comfortable and the heating system noise quite tolerable. I do wish they could come with healthier breakfast options, but the breakfast was typical and the attendant appeared to be quite diligent.

Stayed October 2013, travelled with family
Helpful?
Thank Rich W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten K, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review, 12 November 2013
Dear Rich W,
Thank you for your review of our property! We are so pleased to hear that you enjoyed your experience, and we would love a chance to "wow" you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

Stayed here for 2 nights in a king suite. Staff was very nice. The room was set up very comfortably. Room and bathroom were clean. The bed very VERY COMFORTABLE!! Breakfast was OK. Location was good with restaurants and grocery store very close. The pool was clean and kind of small but was good. Went with another couple which had a king standard and they also were very happy. We would go back if ever in that area again.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank endries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal Springs, Mississippi, United States
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

Stayed here on our road trip '13. Great location in Amish country. It is a short drive upstate to Intercourse Penn. and Amish country. The rooms were clean and spacious and the bed was comfortable. The staff was friendly and helpful. We are IHG rewards members and stay in Holiday Inn/Express a lot and found you can depend on them to be consistent. I would recommend this hotel.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Harold S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio, United States
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 October 2013 via mobile

A very nice hotel. Great breakfast and great rooms. Will be in the area a few more times and have already booked another stay at this hotel. Of the hotels I stay at this is one of the nicer locations. Great options of healthy food to go from their holiday inn pantry area.

Stayed October 2013, travelled on business
Helpful?
Thank Erika R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 15 September 2013

This new hotel is comfortable and has a big, complimentary breakfast. The rooms are well appointed. It is a cut above the usual chain hotel. Wi-Fi and cable in every room. The staff was friendly and helpful.

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anthro101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central PA
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 7 September 2013

As we travel to the Brandywine Valley area often we have stayed at a number of IHG properties. For some reason they keep changing names.
The HIE in West Chester opened earlier this year with some not so great reviews on their site so we were a bit apprehensive.
We booked anyway and were rewarded with a very attentive staff and a great stay.
Staff was a good as any other we have encountered and room was very nice, clean and roomy enough to relax.
Only negative would be a lock of local information in the room and the breakfast area could be a bit bigger on busier days.
I would recommend a stay here, maybe earlier reviews were growing pains of a new location.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pantera63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites West Chester

Property: Holiday Inn Express Hotel & Suites West Chester
Address: 1310 Wilmington Pike, Rte 202, West Chester, PA 19382 (Formerly Comfort Inn & Suites Brandywine Valley)
Phone Number:
Region: United States > Pennsylvania > West Chester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in West Chester
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Chester 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Inn And Suites Brandywine Valley
Comfort Inn & Suites Brandywine Valley Hotel West Chester
Comfort Inn Brandywine Valley
Comfort Inn West Chester
West Chester Comfort Inn

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