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“Nice stay, convenient location”

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Holiday Inn Express Hotel & Suites West Chester
Ranked #2 of 7 Hotels in West Chester
Certificate of Excellence
Brooklyn, New York
Level Contributor
126 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice stay, convenient location”
Reviewed 3 April 2014

There is so much to see and do in the Wilmington DE area. We decided to stay in West Chester since we would be visiting family in Philly after our stop. This hotel was a convenient location to Wilmington as well as to our family. The staff was friendly, the room was very clean and it was a nice experience.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jazzgal67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten K, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review, 7 April 2014
Dear JazzGal67,
Thank you for reviewing our property!
We are so pleased to hear that you enjoyed your stay with us, and we hope to have you stay with us again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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106 reviews from our community

Traveller rating
    35
    45
    17
    5
    4
See reviews for
31
27
9
28
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
Brooklyn, New York
Level Contributor
64 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 April 2014

I enjoyed my stay at this hotel. Initially there were some minor issues where the room that I was assigned had blood stains on the couch. I was able to switch rooms and the room that I finally stayed in was clean and nice. The free breakfast had a very nice spread. The wi-fi worked well. I would definitely stay in this hotel again.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Professor18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Villages, Florida
Level Contributor
401 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 21 March 2014

Stayed 3/18. Hotel is on a main highway but North/South separated by barrier. Plenty of parking. Will need to drive about a mile to get to most restaurants, of which there are plenty.

Check in was friendly and efficient. Desk clerk was high energy and knowledgeable of the area. Rooms were clean, comfortable and well maintained. Usual fridge, microwave and flat screen were in the room. Beds were comfortable with clean, fresh sheets and four pillows.

Breakfast in the hotel was typical Holiday Inn Express which is edible, but undistinguished.

Overall, it was a good stop for us.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten K, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review, 25 March 2014
Dear Jerry C,
Thank you for reviewing our property! We are so pleased to hear that you enjoyed your stay with us, and I will be sure to pass your comments on to the staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vernon Hills, Illinois
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 March 2014

The hotel is an average place. The location is great. A little inconvenient to go south on Wilmington Pike; A great restaurant just seconds (driving) away. The place is clean and the breakfast is what you would expect from a Holiday Inn, nothing special. This place does not have a manager's reception in the afternoon.Overall, I liked it, but probably go stay a little closer to the local restaurants next time.

Room Tip: As always: Stay away from the elevators and the laundry room area.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andreas v v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review, 17 March 2014
Dear Andreas v v,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the location of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albion, Indiana
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 February 2014

I made a non refundable reservation, because they said they had truck parking, call few minutes before I get there for them to now say they had no truck parking, then they tell me where to park and told me that in the morning which was around 9 am they would have the couple cars if they weren't gone that theyd have them move their cars so I could get out, morning came they wouldn't ask cars to move manager was very rude saying I shouldn't have stayed there when they wouldn't give me my money back because it was non refundable, well they shouldn't say they had truck parking, I will not stay in another holiday inn because of this one, I will stick to my best westerns and wont switch from them again

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Devin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review, 15 March 2014
Dear Devin B,

Thank you for staying with us and sharing your comments about your stay. I am sincerely sorry that the parking options and level of service received were a disappointment. We have taken note of your feedback and we will use this to consider for improvements needed in our efforts.

Again, we appreciate your review and our apologies for the inconvenience.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Levittown, Pennsylvania, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 January 2014

Very nice for a converted comfort inn. Would never have guess it used to be a comfort inn until comfort inn West Chester appeared on my credit card statement. Not too far from a PJ Whelihans if you're looking for something to eat. it's not exactly a resort, but that's probably not what you are looking for anyway if you are booking an HIE. Would definitely stay there again and would recommend it to my friends.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fallsfireryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westchester County
Level Contributor
333 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 22 January 2014

Those searching for the old Comfort Inn that sat here on 202 South will find that it has been converted to a Holiday Inn property. Other than signage and the removal of the nominal bar that sat across from the check-in desk, things remain largely unchanged. Standard size rooms generally present themselves as mostly hygienic. A pretty good breakfast comes with. The pool pulls few takers, lucky given that it is the perfect size for about 3 people. The gym next to it holds even fewer. However, the location between two car dealerships (Hyundai and Volvo) may not be interesting but it couldn't be better situated for highway access. All this for about $103. In short, you could do worse and if you don't expect too much you won't be let down.

Room Tip: Rightmost rooms as you face the hotel from the parking lot are most convenient to the pool and the p...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thewestchestarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review, 8 February 2014
Dear Jonny99,

Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments will be used to monitor future improvements needed.

Thank you again for staying with us and we hope to have the pleasure in welcoming you back again very soon..

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites West Chester

Property: Holiday Inn Express Hotel & Suites West Chester
Address: 1310 Wilmington Pike, Rte 202, West Chester, PA 19382-8218 (Formerly Comfort Inn & Suites Brandywine Valley)
Phone Number:
Region: United States > Pennsylvania > West Chester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in West Chester
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Chester 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Inn And Suites Brandywine Valley
Comfort Inn & Suites Brandywine Valley Hotel West Chester
Comfort Inn Brandywine Valley
Comfort Inn West Chester
West Chester Comfort Inn

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