We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (471)
Filter reviews
471 results
Traveller rating
122
205
87
35
22
Traveller type
Time of year
LanguageAll languages
More languages
122
205
87
35
22
Show reviews that mention
All reviewsthe concierge loungepretzelslegends sports barvillanova universitybottled waterroom serviceacross the bridgebusiness tripking of prussia malllobby areaparking garagebreakfast buffetstayed here for one nightconvenient locationnice stayking roommini fridge
Filter
Updating list...
38 - 43 of 471 reviews
Reviewed 13 October 2017 via mobile

This was my first week of a 7 week stay. The Hotel is nice and in a good location, but could use a few minor updates. Overall was satisfied with the room, bed, towels etc. The entire staff was incredibly warm and friendly. Lounge was terrific, great food options every night and the attendant luigi is truly elite, just incredibly friendly and professional, arguably the hotel's best asset. The lone complaint would be that it is the only marriott i've ever stayed at that actually charges you for alcohol in the concierge lounge. Every Marriott I have ever been to has complimentary beer wine and liqour for it's elites. Oh well.

Stayed: October 2017, travelled on business
2  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne N, Manager at Philadelphia Marriott West, responded to this reviewResponded 15 October 2017

Dear Michael B,

Thank you for taking your time to write a reviewed about your stay with us. We hope to see you next time you are in town.

Thank you,
Joanne Nguyen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

We have been staying at PMW when we are in the area visiting family. Over the last three years, the place has been sliding slowly downhill re:amenities and service, especially regarding housekeeping.

Last night, we got into the king size bed only to discover the top sheet was actually a twin sheet which had been put across the bed sideways. Which meant the only way to tuck in the bottom was to have the top down around your hips... at least on this trip, there was a king fitted sheet on the bed - usually have had double flat sheets being used as a bottom, which means no sheet at your feet. That’s not the kind of service I expect from a hotel charging over $200 a night.

At least they now offer free WiFi to Marriott reward members. Unfortunately, they are the only convenient hotel to where we need to be.

Stayed: October 2017, travelled with family
3  Thank AnneC1318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne N, Front Office Manager at Philadelphia Marriott West, responded to this reviewResponded 15 October 2017

Dear AnneC1318,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Philadelphia Marriott West.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for housekeeping service. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to West Conshohocken.


Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

Stayed here a few times during some back to back trips to Philly.The rooms are clean but overall anywhere you stay in Philly is just subpar.; even five stars compared to other cities. The Philly hotel market needs modernization and not just renovating some historic building.
I would recommend this hotel for a quick in and out stay. You will get a good night sleep but that as much as I can say about it

  • Stayed: March 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank Darien S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne N, Front Office Manager at Philadelphia Marriott West, responded to this reviewResponded 12 October 2017

Dear Darien S,

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

Sincerely,
JOANNE NGUYEN
Assistant Rooms Operation Manager
Philadelphia Marriott West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

This is a great place to stay. The rooms where comfortable and the food in the restaurant was great. Very friendly staff as well and plenty of room in my room which is something that is important to me. The parking situation was odd but that is also what you get with a city hotel. So know you have to park in a garage and the street to get to the hotel is not easy to get to but once you are there, this is a nice hotel.

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank billyquiz2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

Located just off the highway in Conshohocken, this hotel is nicely appointed, well-maintained, is staffed with friendly people and very reasonably priced. The restaurant is a bit overpriced, but the Quality of the food is good. I would definitely recommend staying here.

  • Stayed: October 2017, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews