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“If You Look Up "Sincere Hospitality" In A Dictionary, Theres A Picture Of This Hotel Under The Definition :D”

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Holiday Inn Express Sharon/Hermitage
Ranked #2 of 4 Hotels in West Middlesex
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“If You Look Up "Sincere Hospitality" In A Dictionary, Theres A Picture Of This Hotel Under The Definition :D”
Reviewed 30 August 2014

My family and I have been coming to this hotel for almost 10 years and have been greeted with the same level of hospitality since! every staff member there on duty goes out of their way to ensure we have the best experience in their hotel. The building itself is in immaculate condition for its age as well as the rooms and furniture. The hotel has sort of a European/Mediterranean-style going on. There are many tropical plants around the hotel, courtyard, pool area. As well as many tropical-like suites to pick from e.g. The Mediterranean Suite, or the Garden Suite, The Mandalay Suite, or the Safari Suite. If your more interested in sleeping then the hotel has plenty of typical rooms for you to pick from. Some rooms come equipped with coffee makers, microwaves, king-size beds, etc. I believe all rooms come with in-room wifi, and the small price is included in the bill. There is a password to access the wifi which can be given to you by the people at the front dest. Be advised that they change the password weekly for those who have "extended stays", and some parts of the building may have a weaker wifi signal depending where you are. The only suggestion is for the family suite. The suite has one king-size bed and one queen size bed in a separate room. I would suggest that you keep the king-size bed but instead add two twin-size beds for a brother and sister to sleep in. If you do have a family of four and your little sister already got dibs on the queen size bed :p, then you can call down to front desk and they can provide you with a fairly uncumfortable roll-away cot. Other then that, this hotel is beyond amazing. I would highly recommend it if you are traveling through Sharon/ Hermitage or visiting family nearby.

  • Stayed April 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank lanosrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review, 6 September 2014
Dear Valued Guest,
Our staff truly enjoyed reading your review and we hope others will too. In our industry, hotels can be great one day or over a short period of time but to stay on point for years and provide a consistent experience is difficult to say the least. We stive for it every day and have earned eight consecutive Torchbearer Awards for our efforts. We hope your descriptions of our specialty suites spark guest interest. Even though ten years have been good to us and the hotel still looks great, we are beginning a renovation this month. Your suggestion for the family suite is being considered. We love to hear from our guests and get their opinions on product or service improvements. Thank you for being our guest and remaining loyal to our hotel over the years. We hope to welcome your back soon.
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289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Ohio
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 August 2014

We travel quite a bit, and only booked this hotel the day before, because of its location while traveling. What a pleasant surprise! We checked in late, and everything was perfect. First, the place was very clean and decorated with artwork down the halls. Our room was spacious and we had the largest tub I had ever seen, without being a whirlpool type. The bed and pillows were perfect and the the complimentary breakfast was the best we have ever had available. Absolutely nothing not to love here. Quiet and yet close to the interstate.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Don G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review, 22 August 2014
Dear Valued Guest,
We are so glad you found us! Thank you for taking the time to let others know about your experience. Did you know we have themed spa suites with in-room Jacuzzi tubs? You can view a sample of them on our brand site. Our staff hopes that your travels bring you our way again.
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bocamomma
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

stayed here for local class reunion ! Amazing place clean , the staff is friendly and helpful! beds comfortable ....the spa/hot tub in the pool area was clean and not crowded ...the pool was pretty ...outside the indoor pool area is a garden area with waterfall koi pond and seating VERY NICE! the breakfast was good the pancake machine was neat and tasty! probably the best Holiday inn express I have stayed in ....the staff really seemed to extend them selves to serve and make sure that everything was done right! ( the free cold beverage upon arrival was such a nice welcome!) and the evening popcorn was my favorite!

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bocamomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review, 22 August 2014
Dear Valued Guest,
We appreciate your impression of our hotel. The patio with waterfall, Koi pond, and putting greens is such a great oasis to relax and listen to the soothing water. We believe our Express Start breakfast is one of the best. Did you know that the welcome beverages and the lobby popcorn were ideas developed by our associates and implemented to please our guests?
Thank you for your business and we hope your travels bring you our way again.
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Simsbury, Connecticut
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 August 2014

The service from check in to check out is superb. The bed is the best hotel bed we have ever enjoyed. The room was spacious and comfortable. The halls were quiet. The free breakfast in the morning was superior. The eggs were not the usual dry scrambled eggs, but moist and warm with some basil. The bacon was crisp. Just a superb experience.

We stayed twice in late July as we drove to Chicago, then returned. All comments above apply to both visits.

Room Tip: Call the hotel directly. Don't use the 800 number.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review, 14 August 2014
Dear Valued Guest,
We appreciate your review of our hotel. The detail on the breakfast bar was nice. Many travelers believe all limited service hotels offer the same breakfast but our staff strives to make breakfast a more enjoyable experience.
Thank you for making us your "half-way" stop on your trip. We hope to see you again.
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Cranesville, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

My sister & I stayed at the Holiday Inn Express in Sharon/Hermitage PA area for a weekend of shopping. I have to say , that in all my years of travel...This Hotel had the best customer service I have ever received. All the staff, every shift, went out of there way to be friendly and helpful!
the room was great, very clean, very comfortable! Pool, Hottub & outside garden with individual putting range was super! Breakfast was great too! I would definitely stay there again and will tell everyone about it!

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Debra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review, 9 August 2014
Dear Debra,
Wow! Thank you for declaring our service as "Best Customer Service Ever"! We are humbled and appreciative of the claim. We are very pleased that you enjoyed your guest room and hotel amenities. Please come back and visit.
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Columbus, Ohio
Level Contributor
283 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 4 August 2014 via mobile

This hotel is very nice, clean, and comfortable. The staff was extremely friendly. We were offered cold drinks when we arrived. They had a nice greeting for us every time they saw us & asked if there was anything we needed. They even left a phone message for us, letting us know that if we needed anything at all, to just ask. They had breakfast but from 5-9pm, they had hot food set out to eat. I have never seen that at any hotel, so that was special. And in the back of the hotel, there is a beautiful waterfall! Overall, great place to stay. They go above & beyond!

Stayed August 2014, travelled as a couple
Helpful?
1 Thank J-K-B10_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review, 9 August 2014
Dear Debra,
Thank you for your comments and for recognizing the efforts of our staff. Sounds like you discovered our managers' reception on Wednesday evenings and were able to sit down with us and enjoy. Our patio area with waterfall, Koi pond, and putting greens is a beautiful place to relax outside of your guest room. We appreciate your business and hope to see you again.
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Cincinnati, Ohio
Level Contributor
424 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 29 July 2014

The staff at this hotel really do try hard to please the customers. They offered us each a cold drink when we checked in which was nice.

As for the rooms, they are clean, but the walls are thin. We heard people up and down the hallway more than in other hotels. The people above us sounded like elephants walking across the floor. The beds were like Jello in the sense that if you moved just a little, they wiggled a great deal. That made sleeping more of a challenge.

I did like the night light under the sink in the bathroom that automatically turned on when someone moved so you didn't have to turn on a light to wake others up if you woke earlier than the rest.

If you check in to this hotel, just ask for a room on the top floor so you don't hear people above you.

Room Tip: Ask for a room on the top floor with a view of the back yard area so you don't hear people walki...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank LibbyH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review, 6 August 2014
Dear Libby,
Thank you for sharing your experience at our hotel. We appreciate your acknowledgement of our staff. The "stumble light" you mentioned in our bathrooms is actually an associate idea that was implemented to help guests find their way in a dark room. We have received many positive responses to the lights. We are disappointed to hear that the bed and noise level was not to your liking. If notified, our staff would have assisted with controlling noise or finding a more suitable room. We will certainly look in to the problems you encountered and will make a profile note for future stays to try and assign a top floor room for you. We appreciate your comments and wish you safe travels.
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Additional Information about Holiday Inn Express Sharon/Hermitage

Property: Holiday Inn Express Sharon/Hermitage
Address: 3060 Spangler Rd, West Middlesex, PA 16159-2924
Phone Number:
Region: United States > Pennsylvania > West Middlesex
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in West Middlesex
Price Range (Based on Average Rates): ££
Number of rooms: 78
Official Description (provided by the hotel):
The exclusive Holiday Inn Express Hotel & Suites in Sharon / Hermitage, PA is a recipient of the prestigious 'Torchbearer' Award from IHG Hotels for 2008. This makes 4 years of outstanding customer service recognized by IHG Hotels. The HI Express and Suites in Sharon/Hermitage, PA is only 25 minutes from the Youngstown Regional Airport. Our hotel is conveniently located to Shenango Valley Mall, Prime Outlets in Grove City, Amish Country and right next door to beautiful Tam O' Shanter Golf Course.Our hotel features: associate empowerment training for total guest satisfaction, themed spa suites, Presidential suites with fireplaces, soaking tubs, family suites and romance suites complete with heart-shaped tubs, two port high-speed Internet access in all guest rooms, kitchenettes, guest laundry, meeting rooms, tropical Indoor pool and spa, complimentary manager s party, complimentary Express Start breakfast and our famous value-added 'wow' service touches. Please book early and have your chance to experience an exceptional value, with top ranked services at a great price. We put a new meaning to price value in your hotel stay so be smart with the leaders in the Holiday Inn Express and Suites brand. Please Note: Pool is for registered guests only. No pool or guest room parties. ... more   less 
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Also Known As:
Holiday Inn Express Sharon/Hermitage Hotel West Middlesex
Holiday Inn West Middlesex
Holiday Inn Express Hermitage
West Middlesex Holiday Inn

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