I had made the reservation by calling the hotel. She took the info. When we arrived 4 days later, she had a difficult time finding our reservation in the system. We waited a good 10 mins. We arrived mid afternoon. We had just got in the room and were settling in and someone knocked on the door asking if our room was occupied. It leads me to think they must have overbooked. The bathroom reeked of a mildew smell which is a real pet peeve of mine. Hubby didn't seem to mind. The other parts of the room were ok but the room didn't smell right. Kind of chemically. When we got back in the evening after going out (around 8:00), there was a man waiting to be greeted at the desk. However, the girl on duty had just stepped out into the parking lot to have smoke break. No one else was available to help him. He looked upset. He had to go out and get her. My husband wakes up really early (5:30). He said the breakfast was set up early at 6:00 (weekends it starts at 7:00). He said it was very good. I liked it too..but the main reason I'm writing is because there was a group of people that put 3 tables together and were just sitting and talking and drinking coffee..There were only 3 other tables left for folks to sit down. Both my husband and I said something to Jim, the manager on duty, who said it was COMPANY POLICY THAT PEOPLE CAN SIT IN THERE AS LONG AS THEY WANT. I said it was unfair to other guests because they had to take their food up to their rooms to eat. Jim didn't seem to care. I felt I had to rush and eat so that others could sit down. If this is the company policy it needs to change. I was going to say something to the group but Hubby said not to start anything. By having the guests take the food to their rooms, it creates more of a mess for the maid service to clean up and we know they get paid extra for cleaning up breakfast messes (yeah, right!). Also, the shower (hubby braved the shower), was way too narrow for him to move around. Also, the bowed out shower curtain was installed in a way where the curtain sagged to the middle creating openings on each end of the rod. Water got all over the place. He said he never saw anything like that before.
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- Also Known As:
- Comfort Hotel West Mifflin
- West Mifflin Comfort Inn