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“DON'T STAY HERE!!!”

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Holiday Inn Express Hotel & Suites West Mifflin
Ranked #3 of 5 Hotels in West Mifflin
Dayton, Ohio
1 review
“DON'T STAY HERE!!!”
Reviewed 24 October 2011

Our entire family (From 5 different States) was there for my nephew's wedding. The person working the night shift was rude and seemed completely disinterested in providing any level of customer service. My brother's family had arrived the day before and explained that they had significant problems with the room key working and warned us about the rude 3rd shift staff person. When we arrived back at the hotel after the wedding, the room key for my brother's room did not work; however, when my sister-in-law complained, she was told she was biligerent and was going to bed kick out. She left and returned to her room. My brother (retired police officer) went to ask the clerk if he had, in fact, told his wife that she was kicked out. The clerk said "yes" but would offer no explaination. My brother asked "Really?" and with that the clerk informed him that he too was now beligerent and called the police. The police arrived (they were great BTW) but the clerk would not offer any reasonable explanation other than tout his authority and demanded that they be kicked out. The police asked the clerk to re-consider as no one was beligerent and everyone was calm (although frustrated). It must have taken the police 3 or 4 times to ask the clerk to be reasonable before he finally relented and let them stay. We have called corporate to complain and we called this hotels management -- who reviewed the video and agreed that the clerk acted inappropriately (especially as his version of the story had complete LIES in it). The fact that this clerk - with horrible people skills - can put travelor's out on the street is frightening. He lacks the fortitude to handle responsibility and is abusive of his power yet it appears the hotel management will allow him to retain his position. Watch out IF you don't heed my advice!!! Whatever you do - don't complain (even about poor conditions/service) or Chaz might just kick you out...because he can and the management enables him to do it!

Room Tip: Stay somewhere else if you have to go to this area of PA
See more room tips
  • Stayed October 2011, travelled with family
    • Service
Helpful?
Thank daytonpantherfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 16 November 2011
After a full review of the situation (watching surveillance cameras, speaking with employee and parties involved) disciplinary action was taken on this employee but both parties were to blame. We never want to have a guest removed from the property but it is our responsibility to ensure the safety and comfort of all of our guests. There are some instances where a keycard may be deactiviated if it comes into contact with any type of electronics (tv's, cellphones, credit cards). It only takes a few moments to reprogram a key to a room. Alcohol had a role in this situation and this did not need to be escalated to the level it was where a shrub was actually torn out of the planter at our front entrance by the party involved. At this point we had to look out for the other guests staying with us at the time.
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110 reviews from our community

Traveller rating
    48
    33
    12
    9
    8
See reviews for
38
24
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Ohio
Level Contributor
117 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 20 September 2011

I have to say the staff here was super friendly and helpful especially Samantha at the front desk.

I only stayed one night and honestly
It was a horribly uncomfortable bed.
Dark room low ceilings just kinda depressing and uncomfortable. The bathroom also has the counter that wraps behind toilet and as ridiculous as this sounds you hit your elbow every time you try to get toilet paper :-)

I have to say tho that the staff was nice a good location fairly clean just dark and out dated

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ohiojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 26 September 2011
Thank you for your review! I am glad that our staff made your stay a good one. I understand your comments about some things being out dated and I assure you that our company is working to correct that. Our property is due for a re-model in a couple of years and we are working on starting the update process now to ensure that we keep as up to date as possible. I hope that you come visit us again and see the new things that we have to offer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockville, Maryland
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 20 September 2011

Clean, Quiet, easy access and terrific breakfast. Be sure to check out on time - housekeeping was knocking at 11:00 on the dot and the phone rang from the front desk a minute later to be sure we were moving along!

All in all a good stay!

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pitsbrgher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 26 September 2011
Thank you so much for staying with us! We are glad that you enjoyed your stay. I would like to mention that if you stay with us in the future we are more than happy to accommodate you with a late check-out. We have a rapid check-out system in effect in which guests can leave without stopping at the Front Desk. This means though that at check-out time we need to check the rooms that have not stopped down at the Front Desk when leaving to see if they have indeed left or not. We love to make your stay perfect in every way we can though and if that means you need a late check-out just let our Front Desk staff know that and we will make sure that you are not disturbed in any way. Thank you again for staying with us. We hope to see you again soon!
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2011

Was a great little place to stay overnight. Clean, good breakfast. Staff was not too attentive, check in guy talked with his mouth stuffed full and security guard was wandering around on her cell phone. Cleaning staff was almost tripping over us on the way out the door.

Still, it was nice and clean and a good value.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SpicyFried
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 26 September 2011
Thank you for staying with us and thank you for your feedback! I will make sure that these things are brought to the attention of the staff. We hope to see you again soon!
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Cleveland, Ohio
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2011

Stayed here for several weeks and had no complaints. Ray at the front desk is outstanding-very helpful and friendly. Girls serving breakfast were also very good. Room was clean, quiet and comfortable.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Jane199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 26 September 2011
Thank you for staying with us and thank you for your review! We appreciate the feedback. We are glad that you enjoyed your stay with us. If you are coming into the area again we would love for you to stay with us again. With longer term stays please make sure to contact the hotel directly if you cannot book online or through reservations. We try our best to accommodate everyone the best that we can.
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Lenexa, Kansas
Level Contributor
145 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 28 July 2011

Ray at the front desk was fabulous. He did everything he could to make sure my room was PERFECT. Yolanda at the front desk was also so friendly and fabulous. All their staff was very nice. The room was CLEAN, comfortable and cozy. It was central to all the places I wanted to go!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Garfypj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 26 September 2011
Thank you so much for your review! I will make sure to post this review where the staff can see your comments. Thank you for staying with us! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2011

Average to below average. When we got to the room it was okay but shower was a bit dirty. We requested a roll away bed and it was given away and we had to sleep three people in a king bed. The next day we made sure that we had a roll away reserved. When we got back to the hotel later the second day the roll away bed was pushed in the room right in front of the door and the room had not been cleaned. House keeping had left a note saying they were unable to clean because the roll away (that the hotel staff had placed in our room) was blocking our way. Ridiculous. We will be changing hotels for the rest of our stay.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roundingtheglobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 26 September 2011
Thank you for your review. We really appreciate the feedback! I will make sure that this is brought to the staff's attention and corrected immediately! I apologize for the inconvenience this has caused you. If you are staying in the area again in the future and would like to stay with us, please contact me directly at the hotel and I will personally make sure that you are taken care of as you should always be. Thank you again for feedback!
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Additional Information about Holiday Inn Express Hotel & Suites West Mifflin

Property: Holiday Inn Express Hotel & Suites West Mifflin
Address: 3122 Lebanon Church Rd, West Mifflin, PA 15122-2602
Phone Number:
Region: United States > Pennsylvania > West Mifflin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in West Mifflin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Mifflin 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
**** Please note that our Holiday Inn Express and Suites will be under renovations Beginning in February 2015. Our staff is committed to ensuring that your stay will still be enjoyable and that you will still have full access to all of our current amenities. Please contact the hotel for further details. **** The Holiday Inn Express Hotel & Suites-West Mifflin is nestled in the beautiful South Hills Area. The hotel has metropolitan furnishings and a friendly, well-trained staff. The hotel is adjacent to the Allegheny County Airport and minutes from Jefferson Regional Medical Center and UPMC McKeesport in addition to local shopping and dining. Attractions close by include Kennywood Amusement Park, Sandcastle Water Park, The Waterfront Shopping Complex, Station Square Shopping and Bessemer Court Entertainment/Dining and Century III Mall Catch a game with the Pittsburgh Steelers at Heinz Field, Pittsburgh Penguins at Mellon Arena & Pittsburgh Pirates at PNC Park all only 15 minutes from the hotel. Come, Stay Smart with us, and do not forget our free Express Start breakfast buffet with warm cinnamon rolls and our signature Smart Roast coffee. We offer the most flexible and spacious meeting facilities in the West Mifflin area. We offer a ballroom, hospitality room and boardrooms with breakout space for 10-200 people with free parking. Call our sales department today to schedule your event. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel West Mifflin
Holiday Inn West Mifflin
West Mifflin Holiday Inn

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