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“what a nice place!” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites West Mifflin

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Holiday Inn Express Hotel & Suites West Mifflin
Ranked #3 of 5 Hotels in West Mifflin
Lancaster, Ohio
Level Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“what a nice place!”
5 of 5 bubbles Reviewed 9 February 2012

This is a great place to stay. The entire facility is new and very clean. Our room was spacious and comfortable and very quiet. The shower was hot and powerful. The full breakfast was surprisingly good (especially for a picky eater).

We would gladly stay here again.

Room Tip: There are lots of restaurants and shopping within a very short distance. We had a car so I don'...
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NfromOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 12 February 2012
Thank you for your wonderful review! We are very glad that you enjoyed your stay with us. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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108 reviews from our community

Traveller rating
    48
    31
    12
    9
    8
See reviews for
36
24
6
23
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Perth Australia
Level Contributor
148 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
5 of 5 bubbles Reviewed 23 November 2011

We only stayed here for 2 nights for Halloween at Kennywood but thoroughly enjoyed it. Not too many Aussies come through this part of the world so we were a bit of a novelty :)

It was clean, safe, comfy beds, lovely hot showers, helpful staff, good breakfast (bit freaked out by the gravy for the biscuits though!!!).

Typical wonderful Pennsylvanian hospitality!

  • Stayed December 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jhoppy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 28 November 2011
We're glad you enjoyed your stay with us and we hope that you enjoyed your visit to Kennywood! I'm surprised you didn't like the sausage gravy. That is one of our biggest hits on the breakfast bar. Haha.

Thank you again for staying with us! We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 November 2011

My family and I stayed at the hotel last week and were very favorably impressed. The staff, from the moment we began check-in, couldn't have been more accomodating. We were initially given a room across from the elevator, which upon examination, I was concerned about due to being a light sleeper. They were more than happy to change it immediately, no problem. The whole hotel was clean and well cared for. There's a lovely fireplace in the lobby, with a super cushy seat in front of it. If I hadn't had things to do, I could have stayed there all day! The beds were perfectly comfy. The room was quiet and we all had a great night's sleep. In the morning, we very much enjoyed the breakfast, which had a good selection and was constantly attended to. You really must try the pancake making machine--you set the amount and they come out as if from a printer, and they were really scrumptious! I can imagine most children being enthralled--we thought it was one of the coolest things we'd seen lately. Of course, the usual H I Express cinnamon rolls were wonderful as always, and we really liked the tray of cheese omelets.
We all agreed we would certainly stay there again and actually wished we could've stayed longer!

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wnt365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 23 November 2011
Thank you so much for your wonderful review of our hotel! We take pride in what we do and we appreciate any feedback that we can get. We are glad that you enjoyed your stay with us and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lenexa, Kansas
Level Contributor
145 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 3 November 2011

This is my second stay at this Holiday Inn and we loved it once again. Everything about our room was perfect, absolutely perfect. The room and bathroom were clean. We stayed there for the first few days of our trip to Pennsylvania, and stayed again for the last night. What makes this hotel, really, is that the staff is excellent and very friendly. They bend over backwards to make sure everything is right. We'll stay here again! Talk to Ray. He'll make everything right!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Garfypj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 16 November 2011
Thank you for the wonderful comments and thank you for staying with us! I will make sure to pass these comments over to Ray and the rest of our staff!

We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Maryland
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 30 October 2011

I stayed here overnight on Saturday, September 17,2011 with my 14 year old daughter and her best friend for a trip to Kennywood Park. My husband was diagnosed with Pancreatic Cancer in June and we did not get to go to the Beach as planned or anywhere over the Summer between his being very ill,many Dr. Appt's,a 5 hour "Whipple Procedure" Surgery with a 5 day hospital stay,and now follow up chemo treatments.

All of this has taken a very emotional toll on our family-mentally,physically, as well as financially.
We decided that with the worse behind us that I would take our daughter and her friend on a overnight trip to Kennywood since she did not get to go or do anything fun all summer.Money was very.very tight but I am a Holiday Inn Priority Club Platinum Member and used a Rewards Night for our stay. We checked in after a day of fun at Kennywood. The clerk ask me for my Credit Card so that she could swipe it for what they said was only for incidentals but the clerk assured me that there would be no charges to my card. Well, to my absolute surprise and horror, I checked my account balance on my Visa Debit Card and found that a $25.00 charge had been made and was pending on my checking account. We were just getting ready to go to dinner and I went to the front desk and spoke to a clerk named Samantha who said the charge was for incidentals and would be credited back first thing on Sunday morning. I ask her was I was not told this at check in and why I was assured that no charges would be made.Samantha then went down to the far end of the check in counter which was actually a lower counter with a wall between it and the higher check in counter and brought a sign in plastic that stated about charges being made even on debit cards. I told her this was totally deceptive because this was not what was told to me at check in and then they even hide the sign that advises of their Visa Debit Card procedu re. Samantha was not the least bit apologetic or sorry and just kept saying that was their procedure.

How convenient when they do not verbally advise you of this at check in and keep the sign hidden totally out of sight where you check in. I was not the least bit happy about this or Samantha's poor attitude and lack of customer service. Maybe $25.00 is not much to her or most people but it is a lot when you had to count every penny for the trip because of all the medical and prescription bills we were getting hit with in addition to our regular living expenses including an hour commute to work for me because the Citi site I was working at closed down and I had to commute to another site if I wanted to keep my job. I also told Samatha that that I used two Reward Nights to stay at an almost $500.00 a night Holiday Inn & Suites on 17th Street In Ocean City, MD and they did not even ask to swipe my credit card at check in and did not put any pending charges on my card. Because of this, I was not even able to afford to go out to dinner with my daughter and her friend and just told them I was not feeling well and set in th car while they ate.

I checked my checking balance on Sunday Morning and found the money had still not been credited back as promised plus to my horror,there was now another fee charged. We checked out on Sunday morning and the every so unhelpful Samantha was at the front desk again. I told her of the additional charge on Sunday and she said the charge was for tax.I was livid by this point and I also noticed that the sign regarding charges to Debit Cards had been moved down to the far left of the check in counter again(OUT OFSIGHT AGAIN!) and was again on the low counter and it was actually up flat against the wall and out of sight again even though I told Samantha that they needed to make sure that the sign was in plain sight as well as verbally advising guests of this when they check in.

Samantha was very rude when I said that she assured me that the money would be credited back first thing on Sunday morning. She just kept saying that the money would be credited back to my account and that I would not be charged. I kept trying to explain that the charges showed as pending and my available. balance was decreased by that amount but she was just too stupid to get it or just didn't care. I demanded to have MY MONEY credited back immediately and she just kept saying that there was nothing she could do. She was not the least bit apologetic or sorry.
I demanded to speak to a manager and she claimed that none very there-probably another big lie.

I left but I do plan on pursueing this directly with Holiday Inn as I want a full refund of the credit for my Reward Night + the two overdraft fees that these UNAUTHORIZED FEES CAUSED ME. I have stayed at many Holiday Inns but this one is the bottom of the barrel. I know now why I stay at Marriott in West Homestead, PA when we go to Kennywood.
STAY WAY,WAY CLEAR OF THIS HORRIBLE PLACE AND HORRIBLE STAFF LIKE SAMANTHA!!!

  • Stayed September 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Mellymel3918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 16 November 2011
First I would like to take the time to apologize for the inconvenience this had caused you. It is however the hotel policy to receive a credit card from every guest checking into this hotel. This is to cover any incidentals you may have, such as long distance phone calls. The sign stating this is not hidden. It is framed and posted right next to the sign that states our Check-in time and Check-out time along with our Management companies Name and Address. The hold is placed and controlled by the Financial Institution, NOT the hotel. Again, I do apologize for the issues this had caused you. If you do come back into the area again, perhaps for Kennywood next summer, and would consider staying with us again, please call me directly at the property and I will make sure that you are taken care of personally.

Thank you for your comment. We are always looking for ways to improve!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio
1 review
1 of 5 bubbles Reviewed 24 October 2011

Our entire family (From 5 different States) was there for my nephew's wedding. The person working the night shift was rude and seemed completely disinterested in providing any level of customer service. My brother's family had arrived the day before and explained that they had significant problems with the room key working and warned us about the rude 3rd shift staff person. When we arrived back at the hotel after the wedding, the room key for my brother's room did not work; however, when my sister-in-law complained, she was told she was biligerent and was going to bed kick out. She left and returned to her room. My brother (retired police officer) went to ask the clerk if he had, in fact, told his wife that she was kicked out. The clerk said "yes" but would offer no explaination. My brother asked "Really?" and with that the clerk informed him that he too was now beligerent and called the police. The police arrived (they were great BTW) but the clerk would not offer any reasonable explanation other than tout his authority and demanded that they be kicked out. The police asked the clerk to re-consider as no one was beligerent and everyone was calm (although frustrated). It must have taken the police 3 or 4 times to ask the clerk to be reasonable before he finally relented and let them stay. We have called corporate to complain and we called this hotels management -- who reviewed the video and agreed that the clerk acted inappropriately (especially as his version of the story had complete LIES in it). The fact that this clerk - with horrible people skills - can put travelor's out on the street is frightening. He lacks the fortitude to handle responsibility and is abusive of his power yet it appears the hotel management will allow him to retain his position. Watch out IF you don't heed my advice!!! Whatever you do - don't complain (even about poor conditions/service) or Chaz might just kick you out...because he can and the management enables him to do it!

Room Tip: Stay somewhere else if you have to go to this area of PA
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  • Stayed October 2011, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
Thank daytonpantherfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 16 November 2011
After a full review of the situation (watching surveillance cameras, speaking with employee and parties involved) disciplinary action was taken on this employee but both parties were to blame. We never want to have a guest removed from the property but it is our responsibility to ensure the safety and comfort of all of our guests. There are some instances where a keycard may be deactiviated if it comes into contact with any type of electronics (tv's, cellphones, credit cards). It only takes a few moments to reprogram a key to a room. Alcohol had a role in this situation and this did not need to be escalated to the level it was where a shrub was actually torn out of the planter at our front entrance by the party involved. At this point we had to look out for the other guests staying with us at the time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level Contributor
117 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 20 September 2011

I have to say the staff here was super friendly and helpful especially Samantha at the front desk.

I only stayed one night and honestly
It was a horribly uncomfortable bed.
Dark room low ceilings just kinda depressing and uncomfortable. The bathroom also has the counter that wraps behind toilet and as ridiculous as this sounds you hit your elbow every time you try to get toilet paper :-)

I have to say tho that the staff was nice a good location fairly clean just dark and out dated

  • Stayed September 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ohiojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmcfarland, Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review, 26 September 2011
Thank you for your review! I am glad that our staff made your stay a good one. I understand your comments about some things being out dated and I assure you that our company is working to correct that. Our property is due for a re-model in a couple of years and we are working on starting the update process now to ensure that we keep as up to date as possible. I hope that you come visit us again and see the new things that we have to offer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites West Mifflin

Property: Holiday Inn Express Hotel & Suites West Mifflin
Address: 3122 Lebanon Church Road, West Mifflin, PA 15122
Phone Number:
Region: United States > Pennsylvania > West Mifflin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in West Mifflin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Mifflin 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
**** Please note that our Holiday Inn Express and Suites will be under renovations Beginning in February 2015. Our staff is committed to ensuring that your stay will still be enjoyable and that you will still have full access to all of our current amenities. Please contact the hotel for further details. **** The Holiday Inn Express Hotel & Suites-West Mifflin is nestled in the beautiful South Hills Area. The hotel has metropolitan furnishings and a friendly, well-trained staff. The hotel is adjacent to the Allegheny County Airport and minutes from Jefferson Regional Medical Center and UPMC McKeesport in addition to local shopping and dining. Attractions close by include Kennywood Amusement Park, Sandcastle Water Park, The Waterfront Shopping Complex, Station Square Shopping and Bessemer Court Entertainment/Dining and Century III Mall Catch a game with the Pittsburgh Steelers at Heinz Field, Pittsburgh Penguins at Mellon Arena & Pittsburgh Pirates at PNC Park all only 15 minutes from the hotel. Come, Stay Smart with us, and do not forget our free Express Start breakfast buffet with warm cinnamon rolls and our signature Smart Roast coffee. We offer the most flexible and spacious meeting facilities in the West Mifflin area. We offer a ballroom, hospitality room and boardrooms with breakout space for 10-200 people with free parking. Call our sales department today to schedule your event. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel West Mifflin
Holiday Inn West Mifflin
West Mifflin Holiday Inn

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