I have stayed in other Econo Lodges before, and have found them to be of good value. I expected no less from this one, but boy was i wrong.
From the get go, you could tell the motel was sorely wanting. The paint was peeling off the buildings, there was spilled cereal on the breakfast nook that no one had cleaned up, and there were only one or two other customers staying at the hotel. But that wasnt the worst part - the worst part was the attitude of the hotel manager - Deep Patel. He was RUDE and HORRIBLE and no doubt needs a lesson in customer service. We got into a shouting match at the front desk during check in.
Upon arrival, Mr. Patel likely sized us up to be a group of rowdy teenagers, despite the fact that we are all Wall Street professionals in our late 20's. He coldly informed me that if we smoked in any of the rooms, we'd be charged a $200 fine. I assured Deep that no one in our party smoked. He accused me of lying because he had seen someone smoking outside. The person he was referencing was not with our group.
Next, the rate he was charging me was different from the rate I had previously discussed with the person with whom i made the reservation. When we disagreed about this, I requested to cancel the reservation.
Mr. Patel told me he would charge us a penalty of one night's stay for doing so - we had only booked the room for one night. In essence, we'd be paying the same amount whether or not we stayed there.
After it was clear that we had reached a deadlock about the price, he was so angry that he put his wife (the co-manager) on the phone to speak with me instead. She was much more rational, and offered me a full refund if we decided not to stay there for the evening.
Overall, my experience at the Econo Lodge was horrendous. The facilities looked unclean and decrepit, and the manager's behavior was absolutely unacceptable. I would never recommend this place to stay for anyone - friend or enemy.
(My party and I ended up staying at the Holiday Inn Express just down the street. It was AMAZING, and only $20 more.)
- Official Description (provided by the hotel):
- Near to Jack Frost, Big Boulder Ski area, Pocono Raceway, White water rafting, Jim Thorpe, Blue, Wine festival, Split Rock, Lake Harmony. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Choice Hotels, Hotels.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Econo Lodge Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Econo Lodge Inn And Suites
- Econo Hotel White Haven
- Econo Lodge White Haven
- White Haven Econo Lodge