Me, my husband, 2 year old and cousin stayed here for a week this August.
Pros: Nice staff, sufficient parking, we were able to go to Split Rock (no $1 charge which was nice). We went to Split Rock every day. My little girl loved the "beach" and REALLY loved the indoor pool since it had the little area for smaller kids (at Split Rock) and also liked their indoor waterpark and enjoyed the discount. I liked the hand soap, shampoo and bath soap; I remembered them from when we stayed at Split Rock and was excited that they had the same kind at Mountain Laurel. My daughter also liked the activity room - it was hard to pull her away from it each day because she thought the baby dolls were hers. The little coffee shop is a nice touch and so is the fitness center.
Cons: Towels were thin, the spa was closed "that week", the indoor pool was FREEZING to the point that we could not stand to even dip our feet in it (we did not use the outdoor pool, it was not really hot enough for that) -- I overheard a family say that they had heard that the heat was not working (but for a whole week???), they have two hot tubs - only one was working and there were some days it smelled like mold which made our towels and swimsuits also smell like mold. There was a sheet saying if you needed extra toiletries, lotion, soap etc. you had to pay extra. 90 cents for a roll of toilet paper? No thanks. The decor is definitely dated. I know it's the Poconos, but since it was a timeshare I'd expect more. They have a stable....but no horses (it's closed for some reason...not sure if it is 100% shut down or just temporarily)
The worst: I had read reviews on here about people finding mouse poop so as soon as we opened the door to our room, I immediately checked for bed bugs (none found thank goodness!!) and then we put our stuff down, went to the kitchen and saw mouse poop on the kitchen counter (gross!). We wiped it up and then later, we found more on the counter. Two nights we found mouse poop on the bottom mattress of the bed that me and my husband used. We never saw any mice thank goodness because I would have freaked out.
I gave it an average rating because this place definitely has potential they just need to work on it.
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- Also Known As:
- Mountain Laurel Resort And Spa
- Mountain Laurel Hotel White Haven
- Mountain Laurel White Haven
- Mountain Laurel Resort Spa