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“not great, not awful”

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Quality Inn & Suites Conference Center
Ranked #18 of 20 Hotels in Wilkes-Barre
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“not great, not awful”
Reviewed 18 August 2013

So we got what we paid for. Waited 45 minutes to check in, got to room, no towels. But the room was clean enough. A bit old and tired, but again we got what we paid for. Wanted coffee, no sugar, door stuck

Staff was the worst part. Both check-in and out very rude and abrupt.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mhester47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review, 20 August 2013
Hello... Please accept my most sincere apologies for the treatment you received from the hotel staff. I will certainly share your comments with my staff and address this matter accordingly. If you would like to contact me personally to discuss your stay in more detail, I would welcome your phone call. Thank you for your time and for staying with us. Regards - Mark.
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207 reviews from our community

Traveller rating
    36
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    48
    35
    40
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58
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Santa Monica
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 August 2013

This property is clean and safe. The employees are gracious and helpful.
But the infrastructure is terribly dated. It used to be another major motel chain, and has not been updated. Parking is the worst motel parking I have ever experienced.

Room Tip: Many older rooms. Inside perimeter is quieter.
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review, 7 August 2013
Hello... Thank you for your time to write a review of the Quality Inn & Suites Wilkes-Barre. I appreciate your positive comments about the staff service and the cleanliness & safety of the property. We strive to provide excellent service and tirelessly work to keep up our appearances. During your stay, you likely experienced parking challenges due to resealing and repairs being made to our parking lot. I sincerely regret any inconveniences you encountered. Again, I want to Thank You for your review. We look forward to your return to the Hotel. Regards - Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Endicott, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2013

The GM Mark D. and his staff including Jim P., Pam, Abbie and Jennifer and his employees including Dorene, Cheryl, Patti, Jackie, Jim in Security, Dave, Chris, Ruben, AJ, Dan, Brian, Shawn, Richie and especially Robert were the kindest, most professional and empathetic people I've ever met in a business setting.
Even though confined to a wheelchair during 80% of my time there from 1Feb-3June2013 they all pitched in and made me feel at home. Their mini-refrigerators and microwave ovens were better than good in size, cleanliness and functionality. Room layout was good for me as a solo handicapped traveler with a walker and wheelchair. The heater/AC was somewhat loud in one room but quiet in the third room that I rented. The mattresses were particularly comfortable. Wi-Fi was exceptionally fast and there was only two outages in all that time, lasting less than 5 minutes each. There was a surge protector in all 3 rooms. Natalie next door at the Host Inn was extremely helpful, polite and courteous in helping me tour the sauna, locker room and indoor pool and then use the Fitness Center.
Thanks again to everybody mentioned and please forgive me for those I've forgotten :-) .

Room Tip: Rooms facing the Courtyard might be out of the swirling winds in the Winter.
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  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rainDanCan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review, 5 August 2013
Hello Daniel....Thank you very much for your very complimentary review of the Quality Inn & Suites Wilkes-Barre!! We enjoyed having you as our guest, and even more for the friendship we created. I will be sure to pass along your comments to all of the hotel staff you mentioned. On behalf of the entire Staff and Management, I want to say Thank You for allowing the hotel to be your home-away-from home. We look forward to seeing you again. Take care Daniel!! - Mark
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Ontario Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2013

I wanted a restful night in the midst of a very long drive. The first surprise was that the entry to the room was from the outside. On opening the door, the first thing I saw was an ironing board at the back of the room - possibly useful but not a great design focal point. The room was stuffy and damp feeling. The bathtub leaked constantly and ran rusty water at first. The air conditioning system ran noisily and shut off often, keeping me awake. The price was $10 more than that shown on the website (on a week day) and even that was overpriced for the room. At least the bed was clean looking and comfortable.
The attached restaurant was quite good.

Stayed July 2013, travelled solo
Helpful?
1 Thank Leslie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review, 31 July 2013
Thank you for your feedback regarding your recent stay with us. I send my most sincere apologies about the issues you faced during your stay and want to assure you this is not typical of our property. We pride ourselves on our guest satisfaction so this is completely unacceptable and I thank you for bringing the matter to my attention. Please contact me at (570)842-8901 so we could discuss the matter in full detail and compensate you for your troubles. I look forward to hearing from you! Regards - Mark
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Travellers are raving about these Wilkes-Barre hotels

1 review
Reviewed 15 July 2013

There was a used tissue on the floor when we arrived. There was a cricket on the wall. The carpet turned my child's feet black from all the dirt. The shower was not very clean. If I wasn't tired from traveling all day I would have checked out within the hour of checking in.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smommy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review, 16 July 2013
Hello, Thank you for taking the time to write your review of the Quality Inn & Suites Wilkes-Barre. I am disappointed to read that you and your family had such unpleasant experiences; I regret that you encountered these during your stay at the hotel. I would like the opportunity to make this up to you. Please contact me the next time you will be in Wilkes-Barre and let me know if we may have the chance to make a better impression. Thank you for your review. Regards - Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2013

The Quality Inn, Wilkes Barre is a clean comfortable place to spend a night, there are other Hotels in the area with better ammenities but they cost a few dollars more. There is a TGI Fridays located on the property.Plenty of shopping and other restaurants near by.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fire.storm211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review, 10 July 2013
Hello... Thank you for taking the time to write your review of the Quality Inn & Suites Wilkes-Barre. We strive to provide clean and comfortable accommodations while offering many of the most up-to-date amenities available, all at a good value; everything you wrote in your review! I'll take that as a job well done :) Please consider the Quality Inn & Suites again on your next visit to Wilkes-Barre. Thank You again - Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, Pennsylvania
Level Contributor
132 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 June 2013

great staff, easy check in, nice room with fridge and microwave, comfortable bed, quiet area. 10% off at tgifs is a nice extra value. easy to find stop light makes it easy to depart. I will stay there when ever I am in the area. I have stayed at other hotels in the area and this is the best by far for the money

Room Tip: I stayed there two times had rooms in two areas both were very nice
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eric w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review, 26 June 2013
Hello Eric..... Thank you for writing such a great review of the Quality Inn & Suites Conference Center in Wilkes-Barre! We especially appreciate that you took the time to also mention about the "great staff" at the hotel!! We look forward to your return to the hotel and, again, Thank You! Regards - Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Conference Center

Property: Quality Inn & Suites Conference Center
Address: 880 Kidder St, Route 115 and 315, Wilkes-Barre, PA 18702-6913
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 20 Hotels in Wilkes-Barre
Price Range (Based on Average Rates): £
Hotel Class:3 star — Quality Inn & Suites Conference Center 3*
Number of rooms: 118
Official Description (provided by the hotel):
Nestled in the rolling hills of Pennsylvania, the Quality Inn & Suites™ Conference Center provides warm and inviting accommodations for business and leisure travelers alike. A number of local points of interest, including the Mohegan Sun at Pocono Downs casino and horse racetrack, the Pocono Raceway and Mohegan Sun Arena at Casey Plaza are all just minutes from this Wilkes-Barre, PA hotel. Set in the foothills of the Poconos, Wilkes-Barre is rich in history and boasts an abundance of landmarks dating back to colonial America. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse unique cultural offerings, Wilkes-Barre and the surrounding region offer something for everyone. Shopping enthusiasts will enjoy being within walking distance to a variety of retailers and specialty stores. The Crossings Premium Outlets, the Mall at Steamtown and the Amish Market are a short drive away. A number of entertainment venues and restaurants can be found in the vicinity. Hotel amenities include: •Free Hot Breakfast Buffet •Free Wireless High-Speed Internet Access •Free Weekday Newspaper •Free Local Phone Calls •Free Airport Shuttle (based on availability); contact hotel at least 24 hours prior to arrival Guests of the Quality Inn & Suites Conference Center can also enjoy the on-site exercise room and gift shop, and access to a nearby indoor pool and hot tub (contact hotel for hours). Corporate travelers will welcome additional features like the business center that has a computer with Internet access, and copy and fax service. The Quality Inn & Suites Conference Center has three banquet and meeting rooms that are perfect for hosting a variety of events. In addition to standard amenities, all of our well-appointed guest rooms have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, work desks, irons, ironing boards, safes, voice mail and cable television. Select rooms also have sofa sleepers. Non-smoking and connecting rooms can be requested. Coin-operated laundry facilities are located on the premise and valet cleaning service is available. This is a pet-friendly hotel; fees apply. Ample parking is provided and can accommodate most cars, trucks or buses. When you are looking for countless features, a great staff and wonderful location, make the Quality Inn & Suites Conference Center your hotel for inviting accommodations in Wilkes Barre. We have everything you need to make you feel at home and our friendly staff looks forward to serving you. ... more   less 
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Also Known As:
Quality Inn And Hotel Wilkes-Barre
Wilkes-Barre Holiday Inn

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