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“Serendipity in a convenient location.”

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Fairfield Inn & Suites Wilkes-Barre Scranton
Ranked #8 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
Mayfield Heights, Ohio
Level 6 Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Serendipity in a convenient location.”
Reviewed 25 December 2012 via mobile

Driving from Connecticut to Cleveland on a Friday night this was a good location to stop for the night. It is slightly more $20 than the Fairfield Inn in Scranton. Close to the highway. Enter at the Fridays restaurant and drive to the rear lot to get to the Inn. It is directly across the road from the Veterans Administration Hospital. Here is the serendipity part, noticed when we got off the exit that the Mohegan Sun Casino was nearby. When we checked in I asked how far the casino was from the Inn. The clerk gave my wife and I two $10 slot free play coupons. When we got to the Casino they gave us each another $20 in slot free play. Well worth the extra $20 compared to Scranton. Spent an hour and won enough to pay for the entire room on the Casino!

Room was very clean, king bed, free wifi, nice indoor pool and hot tub, modern though small exercise room, business area has two workstations with printers.
Free Breakfast has a hostess that makes waffles for you. Continental breakfast include jimmy dean sausage sandwiches. Good coffee with flavored and flavored creamers.

We will stay here again on our next driving trip west.

  • Stayed December 2012
    • Value
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Helpful?
Thank Okrent3209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, 21 January 2013
Thank you for the wonderful comments! Your feedback is appreciated by our staff. Please visit us again!
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390 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Syracuse, New York
Level 6 Contributor
359 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 7 December 2012

great servie, ultra clean rooms, and common areas...used shuttle service for dinner...friendly breakfast attendant..all went great! $92 corp. rate....was able to handle large party of 9 rooms with professionalism

  • Stayed December 2012, travelled on business
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Helpful?
Thank pierogyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, 27 December 2012
Thank you for the positive comments! We look forward to serving you in the future. Thanks for letting us know that you noticed our efforts, we appreciate you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 December 2012

We stayed over the Thanksgiving holiday with a toddler and infant to visit family in the area. A day before our stay, they called to offer us a room upgrade because they noticed in our reservation that we were traveling with an infant and a larger suite room had become available. We were not charged for this upgrade and the room was great. Unlike another review, we were told upon reservation that our room wouldn't be cleaned on Thanksgiving day because they gave cleaning staff time off for the holiday. And good for them. I respect that hard working hotel staff deserve a day off to spend with family. The staff was exceptional. Friendly, helpful, and kind. We hit the breakfast buffet and pool in the morning with the kids and had a great time.

Room Tip: Note on your reservation that you are traveling with young kids; staff will take care of you!
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  • Stayed November 2012, travelled with family
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Helpful?
1 Thank AmyD_521_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, 27 December 2012
Thank you for the wonderful and kind feedback! We appreciate your business and it is our goal to make sure you are satisfied. Our staff is proud and we are thankful for your comments. We look forward to serving you and your family in the future!
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endicott, New York, USA
1 review
Reviewed 5 November 2012

What an amazing place to stay! My wife and I stayed for one evening and took advantage of the FREE shuttle to and from the casino. What a great staff! This is why we love Marriotts! Highly recommend if your staying over for a flight out, enjoying the local area or going to the casino.
We will stay again!

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, 30 November 2012
Thank you for the kind comments! Please visit us again. We are here to serve you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sparta, New Jersey, USA
2 reviews
Reviewed 3 November 2012

I have traveled all over the US and I have to say, this hotel felt like home; average size facility with a nice center lobby (fireplace, ample and comfortable seating area with large flat screen TV over the fireplace mantle) Comfortable room (king size bed was very comfortable), clean, quiet, toasty warm and safe! (security staff present but not overbearing) Friendly staff...convenient to restaurants and shopping. Hotel has a nice size indoor pool and 2 hot tubs....We stayed on the main level which was convenient to the lobby and pool. Since we were there due to the super storm in NJ and could not find a hotel that had power, we traveled 2 hrs to get there..it was worth the travel time. I would go out of my way if ever I needed a place to stay for the comfort and service I received while I was there....

Room Tip: Rooms on the 1st floor are convenient for access to lobby and pool.
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  • Stayed October 2012, travelled with family
    • Value
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Helpful?
Thank eliza110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, 12 November 2012
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts and takes the time to say thank you. Thank you & we are here to serve you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocala, FL
Level 5 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 October 2012

Stayed at this hotel for two nights in September. I thought the room and bathroom were just perfect...size, cleanliness and staff were great! Very convenient to highway and also close to the Mohegan Sun Casino...very pleasant stay.. Also, I liked being able to open the window and enjoy the fresh air!

  • Stayed September 2012, travelled as a couple
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Helpful?
1 Thank 884KathyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, 12 November 2012
On behalf of our hotel staff, I am responding to let you know how delighted we were
to receive your kind words. Again, let me thank you for your kind words. We're committed to total guest satisfaction and we look forward to your next visit. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stony Brook, New York
Level 5 Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 18 September 2012

I stayed at this hotel for 1 night with family while visiting my brother at King's College.

First, the positives:
-This hotel is beautifully appointed. The decor is modern and the rooms are really lovely. The lobby and breakfast area were large and welcoming. I wouldn't change a thing about the actual property-it's beautiful!
-The location is great when visiting the Wilkes-Barre area. It's close to the mall and restaurants, highways, etc.
-The complimentary breakfast was above average in offering a wide variety of items, including Jimmy Dean breakfast sandwiches that could be quickly heated and enjoyed. It was well-stocked...this was the one area where the service was excellent.
-They have an indoor pool (including a hot tub) and fitness room.
-They offered homemade cookies as well as coffee and water in the lobby throughout the day, which was a nice extra.

And now, unfortunately, the negatives...the hotel is, apparently, severely understaffed.
-We arrived around 5:15PM to check in (over 2 hours after the 3PM check-in time) and were told that our room wasn't ready. Because we had 6:00 dinner reservations and needed to change and get ready, they offered us another room to utilize temporarily while they worked on ours (which was only minimally helpful to us...what about offering late check-out or some money back to compensate for our hassle?). I've traveled extensively and I've never been told that so late in the day. We then had to move all of our stuff to the new room once that was ready. Just inconvenient.
-We called down to the front desk for extra pillows. It took us 2 phone calls and almost 2 hours later, they were finally delivered.
-The pool area was a disaster, full of used towels, trash, items left behind, etc. It looked like it hadn't been touched in days. There was only 3 clean towels there-so I had to wait at the front desk for almost 10 minutes, behind the 7-8 other people there for various issues, to get additional towels.

All in all, I was frustrated that the service was so poor, because I really did love this hotel. I think I'd give it another shot when visiting the area but hope that they can pull their act together before then.

A couple of tips, when visiting this hotel/area: I'd recommend Isabella Restaurant, only about 1 mile down the road, for a nice meal. Vsit Hillside Farms (about 10 minutes away) to see farm animals and enjoy some homemade dairy treats. Seven Tubs Nature area is great for hiking (only about 3 minutes from hotel).

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lg9567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, 12 November 2012
Thank you for choosing our Fairfield Inn & Suites. We appreciate your business & hope that you will give us the opportunity to serve you again. Although we strive for excellence, it seems that we fell short of your expectations. I personally apologize for any issues that occurred. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. It's only through your eyes that we can accurately assess the quality of the accommodations and services we provide. Thank you for the honest feedback. If you have any additional comments or suggestions as to how we can make your next visit more enjoyable, please do not hesitate to contact me directly at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Wilkes-Barre Scranton

Property: Fairfield Inn & Suites Wilkes-Barre Scranton
Address: 884 Kidder St, Wilkes-Barre, PA 18702-6913
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wilkes-Barre
#4 Romantic Hotel in Wilkes-Barre
#4 Family Hotel in Wilkes-Barre
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Wilkes-Barre Scranton 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Welcome to the Fairfield Inn & Suites Wilkes Barre Scranton. Located in the heart of the Wyoming Valley, convenient to the Pocono Mountains, it's the perfect hotel for business and leisure travelers alike. Nearby you will find countless eateries and shopping centers including the Wyoming Valley Mall, Arena Hub Plaza, Wilkes-Barre Township Marketplace, Mohegan Sun at Pocono Downs, TGI Friday's and many more. And there's always something to do with the Mohegan Sun Arena and Pocono Raceway closeby. All of guestrooms feature complimentary Wired and Wireless High-Speed Internet access, a luxurious bedding package, 32" flat screen television, and a comfortable well-lit work space. We are conveniently located near King's College, Misericordia University, and Wilkes University, as well as the VA Hospital, Geisinger, Wyoming Valley Healthcare Systems, Pride Mobility and Keystone Automotive. Stay with us and see why the Fairfield Inn & Suites WB/Scranton is the perfect choice when traveling in Northeastern Pennsylvania ... more   less 
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Also Known As:
Fairfield Inn And Suites Wilkes-Barre/Scranton
Fairfield Inn & Suites Wilkes-Barre/Scranton Hotel Wilkes-Barre

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