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“2 weeks, 5 chances to get it right... NOPE!”

Shogun Japanese Restaurant
Ranked #18 of 286 Restaurants in Wilkes-Barre
Certificate of Excellence
Cuisines: Japanese
More restaurant details
Restaurant details
Good for: Child-friendly, Romantic
Dining options: Dinner, Lunch, Reservations, Takeout
Reviewed 31 May 2014

Sorry, you just cannot win when they do not understand or care about your complaints. I just recently found that I like sushi, so now that I can order with the gang from work... I do :) A LOT! LOL I was addicted, until today, I'm finnaly over that. And OVER them!
Day one, my $4.95 roll with + cream cheese, and no seaweed (which means they use soy paper) should have been $4.95 + .50 + 1.00 for a total $6.45 I asked... Day one it was 9.95, day two it was 7.95, and Sunday (Suchi Sunday means half price) it was $6.30, that would mean $12.60 regular.... what the heck... I ask, I tell them I have the receipt from the other deliveries, I argue, no luck, they play like they don't understand and you want it you pay. OMG. So then yesterday I got the $6.95 price but it was only 5 pcs in place of the usual 6 and now they also jamming them in small styrofome containers. Same today, but on the reciept it says Orig price 6.95 and over that next to the description it says 8.45. Even after I outright asked her the price (total in full) for just that one roll. I was going to let it go and just be done with them until I found that something in my roll was moldy. The strong taste gagged me so I had to pull it apart and now, no worries, I will never eat there again!
These people have some problems. 1. when you call to place an order you have to allow 15 mins, they place you on hold forever, even answer ringing phones and take orders within ear-shot, if they don't understand, they will give the phone to someone else and when that person takes your order, they will not have the whole beginning of the order you gave before the call was handed off... wait times are way too long, even if you request a time that is 90 mins later to accomodate certain lunch times. And the best of all was today a woman brought the order, late as usual, but had no change! She pretended like she was looking for her purse too, really? That was it for me, I purposely gave her change to make the bill and took the $5. back leaving no tip b/c she was dumb enough to take me for stupid.
Do yourself a favor, there is no shortage of sushi or habachi in this area... 10 mins south on 315 is Mirukoya and to the left of that is Mizu.. message me if you want any other recommendations.

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2  Thank CaRiBBeAnSOuLPC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (126)
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66 - 70 of 126 reviews

Reviewed 23 May 2014

I don't usually like Hibachi restaurants but I enjoyed the experience at Shogun. We arrived late after a long drive and we were the only people at the Hibachi. The chef was very accommodating and we felt that he had given us personal service. My wife had the filet and I had steak and scallops. Everything was done nicely. The salad and soup were also quite good.

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Thank dmount2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014 via mobile

If I could give NO STARS I would! I have been to Shogun a lot over the years....what happened on Easter Sunday is the WORST experience I have ever had in a restaurant. I went there with my family...my cousin looks up and says the 17 year old we were with not to look at the TV. THEY WERE PLAYING PORN! NAKED FREAKING PEOPLE ON THE TV! So...I think maybe the manager does not know. I told him...he pretended that he didn't understand me...TWICE. It took me raising my voice and telling him THERE ARE NAKED PEOPLE ON YOUR TV! He laughed and said, "Oh, well I didn't put it on there. I will change it though." All nonchalant like that is NORMAL!? He did not say he was SORRY, he did not offer anything at all but COMPLETE DISRESPECT. I have never felt so disrespected before in a restaurant. So...be aware of this when you take your family or a date or whomever. 

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2  Thank Beautiful8life7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

This was always our go to place for Sushi on half price Sunday.... but not anymore!

I prefer to eat dinner without seeing porn playing above the Sushi Chefs!!!!!

Our Easter Sunday with family from out of town was great until the TV channel playing made a great dinner and good food turn my stomach. Thankfully we had no young children with us..... Only a senior citizen and 17 year old.

"Insulting" is one of many choice words I have for the disrespect and lack of concern the Manager on Duty showed. And this restaurant is operating in what is to be an upscale establishment!

Beware taking your children here.... I personally wouldn't want my children exposed!

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2  Thank amandae79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

I had the lobster tail and shrimp combo. It was good. Our cook was telling us stories about his family. He was funny.

Thank Cubanitalady718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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