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“AWESOME!”

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Hilton Garden Inn Wilkes Barre
Ranked #7 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
GreenLeadersSilver level
Beacon, New York, United States
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“AWESOME!”
Reviewed 7 October 2013

Great Stay! Stayed here for 2 nights in August. We saw Theresa Caputo (Long Island Medium) at the F.M. Kirby center. The first room we couldn't get the door opened, the second room was better we had no issues even though we were near the elevator. The beds were AWESOME! there are number beds and I had the best night sleep in a LONG time! there is much to do and many places to eat. The Hotel had a shuttle to the Kirby center which was great. After the show (which was very exciting) we called for the shuttle and they came right over to pick us up.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan R, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 27 November 2013
Thank you for taking the time to complete our survey and for providing us with your feedback. I am very pleased that you enjoyed your stay. We have made every effort to ensure our guest satisfaction and comfort; it is wonderful to hear that our efforts have been successful. We look forward to seeing you again throughout your travels. If there is anything that you need please reach out to us and we thank you for choosing Hilton!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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666 reviews from our community

Traveller rating
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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
New Jersey, United States
1 review
Reviewed 7 October 2013

Love the brand and the amenities, that's why our group leader selected it again after staying last year. Loved the staff, professional, courteous and friendly and very accomodating. Hotel nice and clean. Loved having a fridge in the room to accomodate my dietary restrictions. What was really special is that we were able to have a bbq on the hotel patio. Staff took care of cleaning grill, table and chairs seeting everything up for us.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan R, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 27 November 2013
Thank you for taking the time to complete our survey and for providing us with your feedback. I am very pleased that you enjoyed your stay. We have made every effort to ensure our guest satisfaction and comfort; it is wonderful to hear that our efforts have been successful. We look forward to seeing you again throughout your travels. If there is anything that you need please reach out to us and we thank you for choosing Hilton!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prospect Heights, United States
1 review
Reviewed 27 September 2013

This particular HGI is very comfortable, a good value and with a friendly staff. Highly recommend for all the above and great highway access. Convenient, flexible breakfast options that are quite tasty.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan R, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 27 November 2013
Thank you for taking the time to complete our survey and for providing us with your feedback. I am very pleased that you enjoyed your stay. We have made every effort to ensure our guest satisfaction and comfort; it is wonderful to hear that our efforts have been successful. We look forward to seeing you again throughout your travels. If there is anything that you need please reach out to us and we thank you for choosing Hilton!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffs Harbour
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 September 2013

We booked a non smoking room. This room had previously been a smoking room. I contacted front desk who offered me another room. When we went down to exchange keys the staff member was on phone and just slid keys across the table with no eye contact and remained on the phone while the other front office lady just watched on.
Overall I heard three complaints from guests the next morning which were all handled badly regarding the lack of the free shuttle bus due to a wedding. We were never advised of a free shuttle bus. I informed front desk that I would have used the shuttle if I was advised and had to stand there in awkward silence waiting for a reply and a weak apology.
But what caused me to write this review was how the front desk talked to each other about a person who called up to make enquiries, making comments about him and laughing calling him creepy. This I find unacceptable, go out the back and giggle and call someone creepy don't do it at the front desk.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dogwoman63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 27 September 2013
Thank you for the feedback, please know we appreciate you bringing this to our attention. We take every comment seriously and our management team will take every measure to ensure it doesn't happen again. We will investigate the night that you checked in to ensure our team members are coached and retrained. The amenities should have been explained upon arrival since we do have a 24 hour shuttle along with many other perks. We do care about the guest experience and I am sorry we fell below expectations. Would you be able to call me at 570-820-8595 ext 2137? I would like to know the team members that you dealt with or the time and day you checked in. Thank you again for bringing this to our attention, we want to make this right!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Terre Haute, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 September 2013

Great location, good service and pleasant hotel. I stay here every week for 4 days and this is the easiest part of my trip. Located in the midst of popular stores and restaurants. The location is within 20 min. of Scranton and this will allow for further adventures and a larger variety of stores and restaurants. Wilkes-Barre is nestled in a lovely valley surrounded by mountains, great views all around.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan R, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 27 November 2013
Thank you for taking the time to complete our survey and for providing us with your feedback. I am very pleased that you enjoyed your stay. We have made every effort to ensure our guest satisfaction and comfort; it is wonderful to hear that our efforts have been successful. We look forward to seeing you again throughout your travels. If there is anything that you need please reach out to us and we thank you for choosing Hilton!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aiea, Hawaii
Level 6 Contributor
144 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 22 September 2013

We stayed at the Hilton Garden Inn in Wilkes Barre on a Saturday night for a wedding. The ladies at check in were very friendly and helpful. I liked the table of drinks in the lobby-I found this welcoming.

Our room was nice-there were a few signs of wear and tear but overall it was nice. There were plenty of towels (this was awesome) and we were able to adjust the room temp to our liking. The only complaint I had was the TV didn't work well. While there was a note that it would take a few seconds for the channels to come in, it was a crazy long wait.

In the evening they had these awesome cookies for guests. They were so delicious! I wish I had the recipe.

I would stay here again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmyTravels720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 27 September 2013
Thank you very much for the feedback! We understand there are a lot of choices while in the area and appreciate your loyalty with us! We apologize for the television speed, we will have our maintenance team look into this. We love our fresh baked granola bars, they are a signature with the Hilton Garden Inns. Thank you for the kind words, safe travels until we see you next!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
145 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 20 September 2013

We're in the area for a short stay, chose this hotel for location & price. The beds are SUPER
COMFY, on a scale of 1-10, a 10! Ditto for the pillows. Towels, plentiful & soft. These are 2 things separating hotels from ok to return visit status. Also, the staff couldn't be nicer if they tried. The breakfast is made to order or buffet but is not included in room price. The gym is sparse, treadmill & elliptical, but served the purpose. Highways are easily accessible. The hotel is adjacent to a Walmart shopping area. Parking is free.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tedandbarbfromla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 22 September 2013
Thank you for the detailed feedback! We have Garden Sleep System beds that allow you to adjust to fit your preference and they ensure a sleep deep experience. We also appreciate your comments regarding our team. We want to exceed what you expect, your feedback will allow us to do just that! We hope you come back to the area soon and safe travels until then!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Wilkes Barre

Property: Hilton Garden Inn Wilkes Barre
Address: 242 Highland Park Blvd, Wilkes-Barre, PA 18702-6768
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#5 Romantic Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Wilkes Barre hotel. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Mohegan Sun Pocono Downs. This inviting Wilkes Barre hotel boasts an ideal location in the Pennsylvania Pocono Mountains close to industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable Serta Perfect Sleeper beds, to fresh cooked-to-order breakfast, and complimentary high-speed WiFi, our Hilton Garden Inn hotel in Wilkes Barre has everything you need for a successful stay. Savor American favorites at the Garden Grill Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry(R). Choose from an array of refrigerated and microwaveable items to prepare with your convenient, in-room microwave. Enjoy all the comforts of home including a refrigerator, microwave, Keurig coffeemaker, dual-line phones with voicemail and data ports, and complimentary cable channels Host a meeting or event, for up to 80 people, in our flexible meeting space and stay connected in the complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center. See the best of what the Poconos and Montage Mountain have to offer by staying with us during your trip to Wilkes Barre, PA. ... more   less 
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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