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“Good Location”

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Hilton Garden Inn Wilkes Barre
Ranked #7 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
GreenLeadersSilver level
Jenkintown, Pa, United States
Level 1 Contributor
4 reviews
4 hotel reviews
“Good Location”
Reviewed 29 April 2014

I've stayed at many locations in the area and this was on of the better locations for overall value of the business traveler. I would actually stay here if it was for pleasure as well. I give them a "A+" for the bed, probaly the best bed I've slept on since I've been coming to the area.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jimmie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 30 April 2014
Dear Jimmie R,

Thank you for your recent review of the Hilton Garden Inn – Wilkes Barre. We are very glad to hear as a business traveler you enjoyed our location, value and A+ comfort of the bed. A great night’s sleep is very important. Thanks again and we look forward to welcoming you back in the very near future.
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666 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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  • English first
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English first
Hampton Falls, NH, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2014

We have stayed at this Hilton Garden Inn on many occasions in the past and were satisfied with the accommodations. Unfortunately, this location is now in need of renovations. All of the king beds at this property have been changed to cheap memory foam mattresses (which they advertise as an upgraded amenity). These mattresses are extremely uncomfortable. My wife an I woke up at 2 A.M. during our recent stay with backaches and the feeling that we were falling into a 'black hole'. The most uncomfortable nights stay I've ever had in a hotel. Our room was a non-smoking room which had obviously been smoked in with attempt to cover it up with air freshener. There also seemed to be no way to get outside air into the room via the climate control system no matter what setting we used. The front desk staff during checking was more interested in having personal conversations with each other than providing the proper customer service. We will never stay at this property again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 28 April 2014
Dear Tim C,

Thank you for your recent comments. We apologize that your stay did not meet the expectation of a Hilton Garden Inn stay. We very often have positive comments concerning a guests’ night sleep here and memory foam is not utilized on our Garden Sleep System® bedding. This type of bedding provides pressure-free support during a night’s sleep that can be changed from soft to firm right on bedding itself. I have also communicated your concerns to housekeeping, maintenance and the front desk so improvements can be made to enhance our service levels. Additionally, we have been renovating our lobby and look forward to the wonderful results within the entire building in the very near future. Again, we sincerely apologize that we did not exceed your expectations. We certainly hope you enjoy your future stays with the Hilton family of hotels. Safe Travels
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United States
1 review
Reviewed 23 April 2014

you will never find a better place for the money. take the shuttle to casino....runs 24-7 or to the arena.... no traffic issues. bed and pillows are so comfortable . check out at noon so lots of time for a swim or hot tub

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 28 April 2014
Hello Thomas K,

Thank you for taking the time to post a TripAdvisor comment. We are so glad to hear you enjoyed your stay with us. We are excited that you noted how comfortable our bed and pillows are. Our Garden Sleep System® bed provides pressure-free support for a restorative night’s sleep. We look forward to welcoming you back to the Hilton Garden Inn – Wilkes Barre in the very near future.
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Denver, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2014

We thought the Garden Inn would be a step up from the Hampton Inn...wrong. Our room at the Garden Inn needed a lot of maintenance and the management didn't act upon it when we brought it up at the front desk, no one took notes, just apologized. The staff was friendly, just not able to meet our expectations of a quality hotel. Stay at the Hampton Inn instead!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank George L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 18 April 2014
Dear George L,

Thank you for staying with us recently. We always value feedback and strive to exceed our guest’s expectations. I have brought your comments to our executive team so we can address them appropriately and utilize it as training tool to enhance our service levels. We do appreciate the positive comments concerning the staff friendliness. Thanks again for your honest comments
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Owasso, Oklahoma
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 April 2014

I stay here every year now when traveling through the area. Clean, comfortable, lots of restaurant choices in the area. Shopping area close by and casino a short drive from hotel. Right off the highway so easy to find. Employees are all nice and welcoming.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 859BrendaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 18 April 2014
Hello 859BrendaS,

Thank you for choosing stay with us as you traveled through the area. Our easy access to I-81 makes us an ideal stopping point for all travelers. The co-workers are always happy to welcome our guests and provide a clean, comfortable hotel. We look forward to welcoming you back in the very near future.
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Delaplane, United States
1 review
Reviewed 14 April 2014

Our experience was very easy and enjoyable from check-in to check-out. The hotel staff was very friendly and happy to help and assist with anything. The price was better than expected. The made-to-order breakfast was priced just right and delicious...and all you can eat is prefect for my family of boys! Our stay at this hotel was just a one night stop during a road trip, but ended up being the highlight of the trip! I highly recommend a stay at this hotel if you're passing through PA.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amanda Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 18 April 2014
Dear Amanda Sue W;

Thank you for your very positive comments related to the Hilton Garden Inn Wilkes Barre, PA. I certainly agree having a fresh made-to-order breakfast is a great way to start your day. We are also glad to hear the staff was available anytime to ensure you had a fulfilling stay. We look forward to welcoming you back in the very near future. Safe travels!
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toms river, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

for 109 bucks I thought it was a little high. but i was pleasantly surprised. someone said don't pay too much for a room because you are only going to sleep there. well, i did sleep there on a most comfortable bed and a clean room. i even think the bedspreads are actually laundered unlike other hotel chains. overall, i'm glad i spent the extra 20 bucks a night.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Edward R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 18 April 2014
Dear Edward R,
Thank you for your recent TripAdvisor review. Our staff was excited to hear your positive comments concerning your stay. Our beds are part of the Hilton Garden Inn Sleep system. As well as, the staff takes great pride in our high cleanliness standards and we actually do launder the duvet upon every checkout. We look forward to welcoming you back in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Wilkes Barre

Property: Hilton Garden Inn Wilkes Barre
Address: 242 Highland Park Blvd, Wilkes-Barre, PA 18702-6768
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#5 Romantic Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Wilkes Barre hotel. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Mohegan Sun Pocono Downs. This inviting Wilkes Barre hotel boasts an ideal location in the Pennsylvania Pocono Mountains close to industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable Serta Perfect Sleeper beds, to fresh cooked-to-order breakfast, and complimentary high-speed WiFi, our Hilton Garden Inn hotel in Wilkes Barre has everything you need for a successful stay. Savor American favorites at the Garden Grill Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry(R). Choose from an array of refrigerated and microwaveable items to prepare with your convenient, in-room microwave. Enjoy all the comforts of home including a refrigerator, microwave, Keurig coffeemaker, dual-line phones with voicemail and data ports, and complimentary cable channels Host a meeting or event, for up to 80 people, in our flexible meeting space and stay connected in the complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center. See the best of what the Poconos and Montage Mountain have to offer by staying with us during your trip to Wilkes Barre, PA. ... more   less 
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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