We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very friendly staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Garden Inn Wilkes Barre
Ranked #4 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 May 2014

The check in desk staff was very friendly even at 1:30 am when I checked in. In the morning the staff at the desk were also very friendly and I did not try to rush me out or anything they even asked me if I want later check out. I would go back to that location again.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Mohamad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 14 May 2014

Hello Mohamad A,
Thank you for the positive feedback during your recent stay. Our staff takes great pride to ensure our valued guests expectations are exceeded during every interaction. We look forward to welcoming you back to the Hilton Garden Inn Wilkes Barre in the very near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (706)
Traveller rating
Traveller type
Time of year
Language

445 - 451 of 706 reviews

Reviewed 29 April 2014

this hotel is always clean and the staff ready to take care of your every need. It is located near anything and everything you could want to do. /The value far exceeds any other hotel. Rooms are clean roomy and very comfortable. The food is delicious and the new renovations are simple breathe taking. A great family friends or just you and you loved one place to stay.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank jomariet2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 30 April 2014

Hello jomariet2014,

We appreciate the comments concerning your recent stay here. We were glad to know the staff is readily available to exceed our guest’s needs. Our staff also takes great pride in the cleanliness and comfort. We have many more exciting renovation happenings over the next few months. Soon our lobby will be fully updated to meet the needs of our valued guests. Safe Travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

I've stayed at many locations in the area and this was on of the better locations for overall value of the business traveler. I would actually stay here if it was for pleasure as well. I give them a "A+" for the bed, probaly the best bed I've slept on since I've been coming to the area.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Jimmie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 30 April 2014

Dear Jimmie R,

Thank you for your recent review of the Hilton Garden Inn – Wilkes Barre. We are very glad to hear as a business traveler you enjoyed our location, value and A+ comfort of the bed. A great night’s sleep is very important. Thanks again and we look forward to welcoming you back in the very near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

We have stayed at this Hilton Garden Inn on many occasions in the past and were satisfied with the accommodations. Unfortunately, this location is now in need of renovations. All of the king beds at this property have been changed to cheap memory foam mattresses (which they advertise as an upgraded amenity). These mattresses are extremely uncomfortable. My wife an I woke up at 2 A.M. during our recent stay with backaches and the feeling that we were falling into a 'black hole'. The most uncomfortable nights stay I've ever had in a hotel. Our room was a non-smoking room which had obviously been smoked in with attempt to cover it up with air freshener. There also seemed to be no way to get outside air into the room via the climate control system no matter what setting we used. The front desk staff during checking was more interested in having personal conversations with each other than providing the proper customer service. We will never stay at this property again.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 28 April 2014

Dear Tim C,

Thank you for your recent comments. We apologize that your stay did not meet the expectation of a Hilton Garden Inn stay. We very often have positive comments concerning a guests’ night sleep here and memory foam is not utilized on our Garden Sleep System® bedding. This type of bedding provides pressure-free support during a night’s sleep that can be changed from soft to firm right on bedding itself. I have also communicated your concerns to housekeeping, maintenance and the front desk so improvements can be made to enhance our service levels. Additionally, we have been renovating our lobby and look forward to the wonderful results within the entire building in the very near future. Again, we sincerely apologize that we did not exceed your expectations. We certainly hope you enjoy your future stays with the Hilton family of hotels. Safe Travels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

you will never find a better place for the money. take the shuttle to casino....runs 24-7 or to the arena.... no traffic issues. bed and pillows are so comfortable . check out at noon so lots of time for a swim or hot tub

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 28 April 2014

Hello Thomas K,

Thank you for taking the time to post a TripAdvisor comment. We are so glad to hear you enjoyed your stay with us. We are excited that you noted how comfortable our bed and pillows are. Our Garden Sleep System® bed provides pressure-free support for a restorative night’s sleep. We look forward to welcoming you back to the Hilton Garden Inn – Wilkes Barre in the very near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

We thought the Garden Inn would be a step up from the Hampton Inn...wrong. Our room at the Garden Inn needed a lot of maintenance and the management didn't act upon it when we brought it up at the front desk, no one took notes, just apologized. The staff was friendly, just not able to meet our expectations of a quality hotel. Stay at the Hampton Inn instead!

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
2  Thank George L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 18 April 2014

Dear George L,

Thank you for staying with us recently. We always value feedback and strive to exceed our guest’s expectations. I have brought your comments to our executive team so we can address them appropriately and utilize it as training tool to enhance our service levels. We do appreciate the positive comments concerning the staff friendliness. Thanks again for your honest comments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

I stay here every year now when traveling through the area. Clean, comfortable, lots of restaurant choices in the area. Shopping area close by and casino a short drive from hotel. Right off the highway so easy to find. Employees are all nice and welcoming.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 859BrendaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 18 April 2014

Hello 859BrendaS,

Thank you for choosing stay with us as you traveled through the area. Our easy access to I-81 makes us an ideal stopping point for all travelers. The co-workers are always happy to welcome our guests and provide a clean, comfortable hotel. We look forward to welcoming you back in the very near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Wilkes-Barre hotels
0.3 mi away
Hampton Inn & Suites Wilkes-Barre
0.3 mi away
Courtyard Wilkes-Barre Scranton/Arena
2.3 mi away
Holiday Inn Wilkes Barre East Mountain
Show Prices
Show Prices
Show Prices
2.8 mi away
Mohegan Sun Pocono
Mohegan Sun Pocono
#6 of 21 in Wilkes-Barre
985 reviews
1.2 mi away
Fairfield Inn & Suites Wilkes-Barre Scranton
1.4 mi away
Best Western PLUS Genetti Hotel & Conference Center
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Wilkes Barre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Wilkes Barre

Address: 242 Highland Park Blvd, Wilkes-Barre, PA 18702-6768
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#5 Romantic Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
Price Range: £90 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Wilkes Barre hotel. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Mohegan Sun Pocono Downs. This inviting Wilkes Barre hotel boasts an ideal location in the Pennsylvania Pocono Mountains close to industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable Serta Perfect Sleeper beds, to fresh cooked-to-order breakfast, and complimentary high-speed WiFi, our Hilton Garden Inn hotel in Wilkes Barre has everything you need for a successful stay. Savor American favorites at the Garden Grill Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry(R). Choose from an array of refrigerated and microwaveable items to prepare with your convenient, in-room microwave. Enjoy all the comforts of home including a refrigerator, microwave, Keurig coffeemaker, dual-line phones with voicemail and data ports, and complimentary cable channels Host a meeting or event, for up to 80 people, in our flexible meeting space and stay connected in the complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center. See the best of what the Poconos and Montage Mountain have to offer by staying with us during your trip to Wilkes Barre, PA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Travel Republic (UK), TripOnline SA, Expedia, getaroom.com, Evoline ltd, HotelsClick, Ebookers, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Hilton Garden Inn Wilkes Barre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing