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“Hilton Hotel--Wilkes-Barre-Scranton PA.”

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Hilton Garden Inn Wilkes Barre
Ranked #7 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
GreenLeadersSilver level
East Stroudsburg, Pa, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hilton Hotel--Wilkes-Barre-Scranton PA.”
Reviewed 20 May 2014

Very clean room and hotel. Staff friendly and helpful. Breakfast was very good, plentiful, and priced right. Convenient to shopping area and restaurants. Good value for the prices charged for room and breakfast.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 21 May 2014
Dear Rebecca M,
We truly appreciate your very positive comments about your recent here at the Hilton Garden Inn – Wilkes Barre. Having a clean room is always important and the staff here takes great ownership to ensure expectations are exceeded. As well as, breakfast is always filling and pleasing. What separates us from our competitors is that breakfast is prepared daily with fresh ingredients. Safe Travels for you and your family.
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Pittsburgh, PA
Level 5 Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 May 2014

We like Hilton Garden Inns, and this one was no exception. The front desk staff was friendly. The lobby is lovely, and we liked the evening iced tea and morning coffee served there. Our room was quite spacious, clean, and nice. It was a bit surprising to see missing baseboard in the hallway, but since there have been renovations, hopefully this will be fixed soon.
The hotel is in a shopping area (next to a Starbucks, Red Robin, etc., and not far from a Walmart and Wegmans), and it is not far from I-81, so it was a really convenient location for us.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSevera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 21 May 2014
Hello JSevera,
Thank you for your recent TripAdvisor comment. The Our staff is always very friendly and welcoming and our Housekeeping takes great pride to ensure every guest room clean and ready as we always look to exceed our guest’s expectations. We are also currently updating our property and have recently replaced the hallway vinyl. Once the new carpeting is installed the baseboard areas will tie-in to these areas. Thank you again and we look forward to welcoming you and your family on your next return visit.
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Mechanicsburg
Level 4 Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

The hotel is finishing its renovations to the new Garden Inn modern look. The new look is very homey and it's a treat to see the Hilton brand staying fresh. The new lobby furniture is soon to arrive. The Grille in the lobby acts as the restaurant. The hot breakfast is not included In the typical stay. The hotel is near several restaurants too....sushi, Starbucks, Red Robin, Lucky's Bar, and others. Will enjoy my next time there too.

Room Tip: No real tips needed
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mightygiants71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 14 May 2014
Dear user1571,
We loved reading your comments about our new modern look. Your comments are so true in that our HGI in Wilkes-Barre is staying fresh and modern. We have many exciting updates happening over the next few months. We hope to WOW you even more on your return visit. Safe Travels!
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Raleigh, United States
2 reviews
Reviewed 13 May 2014

The check in desk staff was very friendly even at 1:30 am when I checked in. In the morning the staff at the desk were also very friendly and I did not try to rush me out or anything they even asked me if I want later check out. I would go back to that location again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mohamad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 14 May 2014
Hello Mohamad A,
Thank you for the positive feedback during your recent stay. Our staff takes great pride to ensure our valued guests expectations are exceeded during every interaction. We look forward to welcoming you back to the Hilton Garden Inn Wilkes Barre in the very near future.
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1 review
Reviewed 29 April 2014

this hotel is always clean and the staff ready to take care of your every need. It is located near anything and everything you could want to do. /The value far exceeds any other hotel. Rooms are clean roomy and very comfortable. The food is delicious and the new renovations are simple breathe taking. A great family friends or just you and you loved one place to stay.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jomariet2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 30 April 2014
Hello jomariet2014,

We appreciate the comments concerning your recent stay here. We were glad to know the staff is readily available to exceed our guest’s needs. Our staff also takes great pride in the cleanliness and comfort. We have many more exciting renovation happenings over the next few months. Soon our lobby will be fully updated to meet the needs of our valued guests. Safe Travels.
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Jenkintown, Pa, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 29 April 2014

I've stayed at many locations in the area and this was on of the better locations for overall value of the business traveler. I would actually stay here if it was for pleasure as well. I give them a "A+" for the bed, probaly the best bed I've slept on since I've been coming to the area.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jimmie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 30 April 2014
Dear Jimmie R,

Thank you for your recent review of the Hilton Garden Inn – Wilkes Barre. We are very glad to hear as a business traveler you enjoyed our location, value and A+ comfort of the bed. A great night’s sleep is very important. Thanks again and we look forward to welcoming you back in the very near future.
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Hampton Falls, NH, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2014

We have stayed at this Hilton Garden Inn on many occasions in the past and were satisfied with the accommodations. Unfortunately, this location is now in need of renovations. All of the king beds at this property have been changed to cheap memory foam mattresses (which they advertise as an upgraded amenity). These mattresses are extremely uncomfortable. My wife an I woke up at 2 A.M. during our recent stay with backaches and the feeling that we were falling into a 'black hole'. The most uncomfortable nights stay I've ever had in a hotel. Our room was a non-smoking room which had obviously been smoked in with attempt to cover it up with air freshener. There also seemed to be no way to get outside air into the room via the climate control system no matter what setting we used. The front desk staff during checking was more interested in having personal conversations with each other than providing the proper customer service. We will never stay at this property again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, 28 April 2014
Dear Tim C,

Thank you for your recent comments. We apologize that your stay did not meet the expectation of a Hilton Garden Inn stay. We very often have positive comments concerning a guests’ night sleep here and memory foam is not utilized on our Garden Sleep System® bedding. This type of bedding provides pressure-free support during a night’s sleep that can be changed from soft to firm right on bedding itself. I have also communicated your concerns to housekeeping, maintenance and the front desk so improvements can be made to enhance our service levels. Additionally, we have been renovating our lobby and look forward to the wonderful results within the entire building in the very near future. Again, we sincerely apologize that we did not exceed your expectations. We certainly hope you enjoy your future stays with the Hilton family of hotels. Safe Travels
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Additional Information about Hilton Garden Inn Wilkes Barre

Property: Hilton Garden Inn Wilkes Barre
Address: 242 Highland Park Blvd, Wilkes-Barre, PA 18702-6768
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#5 Romantic Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Wilkes Barre hotel. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Mohegan Sun Pocono Downs. This inviting Wilkes Barre hotel boasts an ideal location in the Pennsylvania Pocono Mountains close to industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable Serta Perfect Sleeper beds, to fresh cooked-to-order breakfast, and complimentary high-speed WiFi, our Hilton Garden Inn hotel in Wilkes Barre has everything you need for a successful stay. Savor American favorites at the Garden Grill Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry(R). Choose from an array of refrigerated and microwaveable items to prepare with your convenient, in-room microwave. Enjoy all the comforts of home including a refrigerator, microwave, Keurig coffeemaker, dual-line phones with voicemail and data ports, and complimentary cable channels Host a meeting or event, for up to 80 people, in our flexible meeting space and stay connected in the complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center. See the best of what the Poconos and Montage Mountain have to offer by staying with us during your trip to Wilkes Barre, PA. ... more   less 
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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