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“Disgusting bathroom; dirty room”

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Hilton Garden Inn Wilkes Barre
Ranked #4 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
GreenLeadersSilver level
Reviewed 11 August 2014

You'd think by charging almost $200 a night, your room would be clean. Mine wasn't - even after I complained to the front desk - in person. There was a previous guest's soap in the dish in the shower and I was standing in several inches of water while I was trying to shower. The "ick" factor was very high for this hotel.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 17 August 2014

Dear Laura P,
Thank you for your feedback. I sincerely apologize for the lack of cleanliness during your stay and have forwarded your comments to our Housekeeping Manager so she may utilize it as a training opportunity going forward to enhance all guest stays. We look forward to welcoming you back to the Hilton Garden Inn Wilkes Barre in the future.

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404 - 410 of 703 reviews

Reviewed 11 August 2014

Clean, convenient. Good value for the money. I have always been pleased with the Hilton brand and this visit was no exception. There are a number of eating establishments nearby as well. Thanks and good traveling.

  • Stayed: August 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Alfred P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 17 August 2014

Hello Alfred P,
Thank you for the recent comment. The staff was glad to hear you found our property clean and convenient during your stay. Safe Travels!

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Reviewed 7 August 2014

This is a nice hotel to stay at. It is very clean and all staff is was quite friendly and helpful. The hotel is close to shopping (Target, Macy's and Walmart) and near some good restaurants. I do have to say, this hotel makes the best poached eggs for breakfast :), better than I have eaten anywhere else! I use the gym and pool periodically when I stay here, and they are kept very clean and nice as well. It is easy to access from the freeways.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Brooke Elizabet... F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 13 August 2014

Hello Brooke Elizabet… F,
Thank you for your recent Trip Advisor review. We truly appreciate the comments related towards the cleanliness and staff friendliness. Our hotel is located in an ideal area for shopping and easy on/off from I-81. We look forward to welcoming you back in the very near future. Safe Travels

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Reviewed 5 August 2014

Hotel is nice but the adjustable beds are just a worthless gimmick... If you can't get a good nights sleep it makes everything else hard to enjoy. The room service tasted great and there were no extra fees, just cost of item and tax. The staff was nice as well. I just hate the beds.

  • Stayed: August 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
2  Thank Stephen E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 13 August 2014

Hello Steph E M,
Thank you for your feedback related to your recent stay. We sincerely apologize that you did not get a good night’s sleep during your stay. I have forward your comments to maintenance so they may look into it and finding the right setting on an adjustable bed can challenging for a comfortable night’s sleep. We do appreciate the positive comments concerning the staff friendliness and room service. Thanks!

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Reviewed 3 August 2014

This is the second time I have stayed at this particular hotel. Both times were great experiences. First off, the location is excellent. You are right in the center of town with a lot of different commercial shops like Walmart and Starbucks. We went whitewater rafting and needed a place to stay and this was a perfect spot. My favorite part of staying at this hotel is the breakfast. The breakfast is a buffet style and it is $9.00 a person. They can make you anything pretty much and the food was delicious. Other great things were the cleanliness and the staff were friendly and helpful. The beds are comfortable and the bathrooms are clean. The pool is open 24-7 and there is also a hot tub and a gym. Overall, this is wonderful hotel and I really enjoyed staying there!

Stayed: August 2014, travelled as a couple
Thank Mariongolden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 13 August 2014

Hello Mariongolden,
Welcome back and thank you for taking a moment to review your recent stay with us. Our staff is always prepared to offer clean, comfortable and friendly environment. We take pride in our breakfast area. We offer omelets made to order with farm fresh eggs, a selection of meats, fruits and pastries all freshly prepared. We are looking forward to welcoming you back on your next trip to the area.

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Reviewed 2 August 2014

Clean rooms, hotel is kept up well and does not appear to be very old. All of the staff was friendly down to the maintenance men and housekeepers. Cooked to order breakfast is always nice compared to the intercontinental breakfast at most hotels. The waitresses weren't great at breakfast (just a little slow getting to you once you are seated), otherwise I would give it 5 stars.

  • Stayed: July 2014, travelled on business
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Thank TXBanker26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 13 August 2014

Dear TXBanker26,
Thank you for your recent Trip Advisor review of our hotel. We were glad to read you enjoyed your stay and we presented a staff friendly environment in a clean setting. Also, having a freshly prepared breakfast is always important to start your day off right. We look forward to welcoming you back to the Hilton Garden Inn – Wilkes Barre in the near future.

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Reviewed 27 July 2014

This was our first time at this hotel and we were 110% satisfied. The staff was friendly and helpful, they offer complimentary beverages in the lobby (fresh iced tea and tropical juice). The hotel room was extremely clean, beds comfortable, a personal keurig in our room as well as a small refrigerator & microwave. Neutrogena bath products! This is the type of hotel we love....we will be back!!

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
1  Thank jvalerio321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this reviewResponded 29 July 2014

Hello jvalerio321,

Thank you for the very positive Trip Advisor posting. Our staff is always ready to exceed our valued guest’s expectations with service and cleanliness. We are also glad you enjoyed our complimentary refreshments. Every afternoon in the lobby we present a special flavored watered and a healthy selection of oatmeal bars. We look forward to welcoming you back in the very near future. Safe Travels!

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Additional Information about Hilton Garden Inn Wilkes Barre

Address: 242 Highland Park Blvd, Wilkes-Barre, PA 18702-6768
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#5 Romantic Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
Price Range: £88 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Wilkes Barre hotel. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Mohegan Sun Pocono Downs. This inviting Wilkes Barre hotel boasts an ideal location in the Pennsylvania Pocono Mountains close to industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable Serta Perfect Sleeper beds, to fresh cooked-to-order breakfast, and complimentary high-speed WiFi, our Hilton Garden Inn hotel in Wilkes Barre has everything you need for a successful stay. Savor American favorites at the Garden Grill Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry(R). Choose from an array of refrigerated and microwaveable items to prepare with your convenient, in-room microwave. Enjoy all the comforts of home including a refrigerator, microwave, Keurig coffeemaker, dual-line phones with voicemail and data ports, and complimentary cable channels Host a meeting or event, for up to 80 people, in our flexible meeting space and stay connected in the complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center. See the best of what the Poconos and Montage Mountain have to offer by staying with us during your trip to Wilkes Barre, PA. ... more   less 
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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