I've stayed at this hotel several times since it opened. Mark the previous manager was great. This last trip the front desk clerk lacked customer training. No welcome greeting and she acted like I was bothering her. No welcome bag for rewards members, and I had to ask for internet access code and for breakfast hours. I hope new front desk clerks get some customer training.
- Official Description (provided by the hotel):
- Welcome to the Brand New Microtel Inn & Suites by Wyndham Wilkes-Barre! Experience warm hospitality, numerous shopping & dining options. We are the closest hotel to the Mohegan Sun Casino! Also a short distance to the Mohegan Sun Arena, Montage Mountain Toyota Pavilion, PNC Field home the Yankees Triple-A Baseball, Wilkes University, Misericordia, minutes from Avoca International Airport. ... more less
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