I've stayed at this facility several times since it opened. The room is always very clean and the bed is great. Last time I had an issue with bad customer service by the front desk clerk. Customer service this time by the front desk clerk was better. However, at 0900 am the breakfast area was a mess, the waffle batter was empty, the milk pitcher was empty, regular coffee empty, only 2 apples and all the tables were dirty with trash and sticky tops. I went to the front desk and told the clerk and she said she would have someone take care of it. A young girl came and filled the waffle batter, coffee pot and another guest asked again for milk and she got it filled. The tables were never cleaned during my 20 minutes I was there. I asked for the manager and was told he would not be in until 11:00 am. I checked out. Two strikes for this facility, I'm done. I will stay somewhere else next time I'm in Wilkes-Barre.
- Official Description (provided by the hotel):
- Welcome to the Brand New Microtel Inn & Suites by Wyndham Wilkes-Barre! Experience warm hospitality, numerous shopping & dining options. We are the closest hotel to the Mohegan Sun Casino! Also a short distance to the Mohegan Sun Arena, Montage Mountain Toyota Pavilion, PNC Field home the Yankees Triple-A Baseball, Wilkes University, Misericordia, minutes from Avoca International Airport. ... more less
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