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“Very disappointed”

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Microtel Inn & Suites by Wyndham Wilkes Barre
Ranked #4 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
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1,221 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Paris, Tennessee
Level 6 Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 13 May 2014

I've stayed at this facility several times since it opened. The room is always very clean and the bed is great. Last time I had an issue with bad customer service by the front desk clerk. Customer service this time by the front desk clerk was better. However, at 0900 am the breakfast area was a mess, the waffle batter was empty, the milk pitcher was empty, regular coffee empty, only 2 apples and all the tables were dirty with trash and sticky tops. I went to the front desk and told the clerk and she said she would have someone take care of it. A young girl came and filled the waffle batter, coffee pot and another guest asked again for milk and she got it filled. The tables were never cleaned during my 20 minutes I was there. I asked for the manager and was told he would not be in until 11:00 am. I checked out. Two strikes for this facility, I'm done. I will stay somewhere else next time I'm in Wilkes-Barre.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida, United States
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 May 2014

Upon check-in we were upgraded to the Microtel's suites due to overbooking. The hotel is brand new and sparkling clean. The service was friendly, hysterical and a pleasure to speak with. Cat particularly stands out as someone who delivered fantastic customer service. The suite was perfectly adequate for our needs. We were in town planning our wedding and only stopped by the room for naps. We never took advantage of the breakfast but always of the coffee/tea/hot chocolate in the lobby. The central location between the highways and the Mohegan Sun casino was perfect. If we needed to take a cab, it was barely a mile away. Overall, this hotel is a great budget option with quiet rooms.

Room Tip: Some rooms face the highway atop the hill behind the hotel. Ours did and we didn't have any prob...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Towanda, Pennsylvania
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

Always been a fan of the Microtel chain. Rooms are compact, but very clean and comfortable. We were able to negotiate very good rate for 2 week stay while family member was recuperating in nearby hospital. Staff was very friendly. Hotel is fairly new and still looks that way! A nice step up from Super 8/Red Roof/etc but at very competitive pricing.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Microtel Inn & Suites by Wyndham Wilkes Barre

Property: Microtel Inn & Suites by Wyndham Wilkes Barre
Address: 1185 Rte. 315, Wilkes-Barre, PA 18702
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 20 Hotels in Wilkes-Barre
Price Range (Based on Average Rates): £
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Wilkes Barre 2*
Number of rooms: 101
Official Description (provided by the hotel):
Welcome to the Brand New Microtel Inn & Suites by Wyndham Wilkes-Barre! Experience warm hospitality, numerous shopping & dining options. We are the closest hotel to the Mohegan Sun Casino! Also a short distance to the Mohegan Sun Arena, Montage Mountain Toyota Pavilion, PNC Field home the Yankees Triple-A Baseball, Wilkes University, Misericordia, minutes from Avoca International Airport. ... more   less 
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