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Microtel Inn & Suites by Wyndham Wilkes Barre
Ranked #7 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
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1,111 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Rockaway NJ
Level Contributor
158 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 12 July 2014

On 7/9/2014, we checked into the Wyndham Microtel hotel in Wilkes-Barre PA.
We were there for a 2 night stay so that we could be with my Daughter on 7/10/14 & 7/11/14 at Wilkes-Barre General Hospital. She was undergoing a "Double Mastectomy" ( Breast Cancer! ) the morning of 7/10/14.
After visiting her, at home, the evening of 7/9/14, we went to the hotel. I told the desk clerk why we were there and that, if he could, we'd love a "Quiet Room" because we were getting up at 3:00 AM to go to the hospital.
He gave us Romm 407! Two of my other daughters arrived later and were given Room 403! They also let the clerk know why they were there. Both rooms were quite nice and very new! Only one year old.

These rooms; 403 & 407, are on the back of the hotel! Route 81 is about 250 feet from the hotel at that point! This is a "Major Highway" in PA travelled by thousands of trucks! It is also on a downhill grade in one direction! This means most trucks use their "Engine Brakes" when going downhill right outside those windows! Even without "Engine Brakes"; the truck noise alone was overwhelming! Actually; you believe that the trucks are In the Room"!!!! These trucks travel Route 81 24 hours a day!
You may have guessed; by now, that there is no possible way to sleep when these assigned rooms seemingly have truck traffic coming through them all night long!!!
So, all 4 of us, in two different rooms, got about 2 to 3 hours of sleep after going to bed before 9:45 PM!!!! We actually didn't need alarm clocks since you were awake every 3 to 4 minutes of the night!!!
Outrageously Horriblel location for any hotel. Shame on you, Wyndham!

I would have given this hotel a rating of "Terrible"; except that almost every other clerk was excellent! One even made my wife and daughters bagels with butter and offered to brew fresh coffee when we were leaving at 5:00 AM to go to the hospital. Those folks deserve "EXCELLENT" ratings. Not the hotel' itself nor the check-in clerk; who totally disregarded the fact that we needed some rest ( maybe 5 to 6 hours ) so we could be there for my Daughter and their Sister when she was having her "CANCER" operation!!!!

Thank God that the 8 hour operation went well and she is now recovering at home. We will know, for sure, if she is "Cancer Free" in about two weeks.

Additionally; the WI-FI is terrible and the TV only worked for one of the two days!!! We weren't there to have a "Vacation" so I pretty much disregarded these faults.

But; PLEASE, I beg of you out there; STAY SOMEWHERE ELSE even if it may cost a bit more!!!!

Room Tip: Don't choose any room at this hotel!!!!
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank WDWBILLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince N, General Manager at Microtel Inn & Suites by Wyndham Wilkes Barre, responded to this review, 7 August 2014
Thank you very much for taking your time to let us know about your recent visit with us. We are sorry to hear that your stay was not up to your standards due to the room location. We do have rooms that face both highways most of our suites do face the highway. If you would like to discuss your stay with us and let us know what we can do for you during a future stay please call the hotel and ask to speak to myself or the assitant general manger Lou. We look forward to hearing from you.
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Somerset, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 July 2014 via mobile

This hotel is the most stingiest hotel I have ever been to. We chose this hotel among others in wilkes barre because it was new and mostly because we were staying for a long time and needed a hotel that offers breakfast so we don't have to go out for breakfast in the morning.

But the breakfast buffet was as if this hotel does not offer any breakfast at all. There was nothing in the breakfast room, except 3 apples, four bananas, a plastic jar of milk, about 10 bagels and a few tiny cup cakes and coffee and waffle. Everything in this breakfast room is very very sparse.

We have been to other hotels like comfort Inn and their breakfast buffet was exceptional, 100 times better than this place. And although this hotel is new, there is nothing special about it. In fact, one of the pillows have stains on it. The room was not that clean even though it's a new building. Never again in this hotel.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eaglesH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince N, General Manager at Microtel Inn & Suites by Wyndham Wilkes Barre, responded to this review, 7 August 2014
We would like to thank you for taking the time to let us know about your recent visit to our hotel. We are sorry to hear that you were unhappy with some of our hotel features specifically our breakfast area. Please contact the hotel if you would like to discuss any thing you felt was not up to your statisfication. We look forward to hearing from you and hope that in the future you will return to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Microtel Inn & Suites by Wyndham Wilkes Barre

Property: Microtel Inn & Suites by Wyndham Wilkes Barre
Address: 1185 Rte. 315, Wilkes-Barre, PA 18702
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 20 Hotels in Wilkes-Barre
Price Range (Based on Average Rates): £
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Wilkes Barre 2*
Number of rooms: 101
Official Description (provided by the hotel):
Welcome to the Brand New Microtel Inn & Suites by Wyndham Wilkes-Barre! Experience warm hospitality, numerous shopping & dining options. We are the closest hotel to the Mohegan Sun Casino! Also a short distance to the Mohegan Sun Arena, Montage Mountain Toyota Pavilion, PNC Field home the Yankees Triple-A Baseball, Wilkes University, Misericordia, minutes from Avoca International Airport. ... more   less 
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