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Best Western PLUS Genetti Hotel & Conference Center
Ranked #2 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed 12 August 2013

The rooms are clean, the service is very good, and the food is excellant. We attended a wedding here which was very nice, and convient to be able to go straight to our room afterwards. Great idea having a cold bottle of water in the mini frige in the room. It was also great having a discount for our room since we were with a wedding that was held there. Would go back again.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (746)
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628 - 634 of 746 reviews

Reviewed 8 August 2013 via mobile

We stopped on our way home from vacation. We used a hotelcoupons.com (green room-saver) coupon for $69 on Sunday night. My wife, 2 children, and I had a great stay. Room was clean, quiet, and very well equipped. Buffet breakfast was A1, many selections. I will return if in the area again.

  • Stayed: August 2013
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Thank BobcaygeonJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

Stayed here with over 30 family members for three nights for our nieces wedding,
• rooms were great and nothing to complain about in that aspect.
• on Saturday night we and everyone else were awakened numerous times by numerous persons running, screaming,kicking doors - with numerous guest coming out into hall complaining
•instead of throwing people out or calling police the night manager opened up the reception area on first floor which happened to be right out side below our room and let the indoor party antics continue to 6 At which time the reception area was trashed.
•On top of that they gave our nieces honeymoon suite to someone else after it was reserved.
No manager on duty to talk to at checkout.

  • Stayed: August 2013
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1  Thank Andyw1113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swagnersir, Manager at Best Western PLUS Genetti Hotel & Conference Center, responded to this reviewResponded 12 September 2013

Dear Andy,

Thank you for reviewing your stay with us. Providing our guests with clean, comfortable, and quiet accommodations is our top priority. Each year we have hundreds of events and groups at our hotel that have a great experience. We regret not moving our nosy guests to an area away from our guest rooms sooner. We have reviewed the information from that evening with our management team to ensure this issue won’t happen again. All of our hotel guests deserve a quiet night’s sleep and should leave refreshed. We would love for you to use the BWR points credited to your account at our hotel to allow us an opportunity to redeem ourselves and provide you with a great experience.

We hope to see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

Very nice very clean...breakfast not so good..crappy coffee..Pretty pool area and you can't beat the people from the Wyoming Valley Sweetest friendliest people on earth...Was there for a family wedding..Wilkes Barre has seen better days : (

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Best Western
1  Thank Gatherine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013

By chance we stopped at this Best Western on our way to the Poconos. No hotel in our lifetime was as awesome as the Best Western in Wilkes-Barre, PA. Friendly, helpful employees; great room; restaurant in hotel with delicious food! And most important, at least for my husband, the hotel is "motorcycle friendly" with a separate parking garage for the bike.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013

The Best Western Genetti on 77 East Market street in Wilkes-Barre, PA., was a pleasure to stay at. If you want a comfortable room and some of the BEST evening meals you could ever enjoy, don't hesitate to make your reservation!!!

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Best Western
Thank Geoffrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013

This was a very nice hotel. We were pleased with the hotel and its staff. Very good price for the type of room. The hotel also included a complete breakfast with our stay. It was easy access for our trip route.

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Best Western
Thank 789marka789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western PLUS Genetti Hotel & Conference Center

Address: 77 East Market Street, Wilkes-Barre, PA 18701-3116
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Wilkes-Barre
#2 Business Hotel in Wilkes-Barre
#2 Romantic Hotel in Wilkes-Barre
Price Range: £68 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western PLUS Genetti Hotel & Conference Center 3*
Number of rooms: 72
Official Description (provided by the hotel):
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 
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Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western

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