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“like home even better” 5 of 5 bubbles
Review of BEST WESTERN PLUS Genetti Hotel & Conference Center

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BEST WESTERN PLUS Genetti Hotel & Conference Center
Ranked #2 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
harrisburg,Pa, United States
1 review
“like home even better”
5 of 5 bubbles Reviewed 21 July 2014

I have stayed at many hotel's, Scotland,ireland.and England and this was even better.I was so glad that we stayed here. the staff were so kind and willing to help. It was like they new me for a while. the food was very good and the service was great. I would like to recommend to everyone.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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635 reviews from our community

Traveller rating
    394
    165
    43
    26
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • Any
English first
Franktown VA, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 July 2014

I have stayed here several times and the rooms are always clean, the desk very well-staffed, and everyone in general friendly and VERY helpful.The Oyster Bar lounge and the outdoor pool area are great. Highly recommended if you are in the Wilkes-Barre or Scranton area!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Lenore P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOBE SOUND, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 10 July 2014 via mobile

Hard to find parking just to check in. There is a bar in the front entrance and I believe the very limited parking was taking up by bar patrons who were all parked in the 15min parking to avoid the 4$ parking charge as there was no one else checking in. The building is old and lobby had an odd smell. The 2nd fl where our room was had a bad small. When we entered our room the AC was off and the room also had a bad smell which we were able to get used to. I felt itchy once under the sheets and uncomfortable. Everything else so far ok.

Stayed July 2014
Helpful?
1 Thank B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly, Massachusetts
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 July 2014 via mobile

We arrived in a raging thunderstorm, and found the parking out front for unloading had only a small overhang next to the building, so got rained on while unloading. The hotel is in downtown Wilkes-Barre, and offers convenient free parking for guests. The lobby smelled of some kind of cleaner or air "freshener," but it was attractive and comfortable. Check-in was smooth and professional. Simone was smart, friendly and helpful. Our room was comfortable, very clean, and fragrance-free.

We enjoyed a late supper in the restaurant, after we found a way to get there without walking through the bar, where smoking is allowed. The escarole and sausage soup was very tasty, the martinis exactly as ordered, and the blt wedge salad satisfying (even though the bleu cheese dressing was a bit vinegary for my taste). Donna, our server, was friendly, professional and amiable. We slept well in a quiet room with a comfortable bed, great towels and linens, and suitcase racks for BOTH of us! The free hot breakfast was a self-serve buffet with eggs, sausage, waffles, hot and cold cereal, fruit, and so forth.

The manager chatted with us at check-out and asked if the hotel could do anything better. I mentioned the smoking, and he said the hotel was transitioning to all non-smoking in the near future. The vibe seemed gay-friendly - for example, nobody questioned whether we really wanted one bed. We will definitely be back if we find ourselves in Wilkes-Barre.

Stayed July 2014
Helpful?
Thank ccdjml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminster
1 review
5 of 5 bubbles Reviewed 9 July 2014

We have stayed at this Genetti Hotel in WB for several decades when visiting family and friends in that area. The recent improvements to the common areas and guests rooms were a very pleasant addition to the hotel. We look forward to visiting WB again in the not-too-distant future and will again be staying at this hotel. Bob and Carol Navarra.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylva, North Carolina
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

This place was fine for a night and an option different than the off-the-highway mall world hotels. The desk clerk directed us to a nearby restaurant we could walk to which was fine. Later we got a bit creeped out walking the dogs outside of the hotel grounds. The pretty little park has become the homeless hangout and we were approached. The outside pool area of the hotel had queen sized beds to hang out on but we didn't because the sheets looked rumpled and unkempt. Who was to stop the entire city from hanging out and doing whatever on those beds? There were no gates or locks, just opened right on to downtown sidewalks.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kingston, United States
1 review
5 of 5 bubbles Reviewed 2 July 2014

I stayed at this best western for a convention and we also made it a get away for My husband and I. I couldnt of asked for a cleaner room . Employees were very polite and housekeeping was wonderful. I must say for the first time in along time. I enjoyed every minute of my stay at this Best western.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Genetti Hotel & Conference Center

Property: BEST WESTERN PLUS Genetti Hotel & Conference Center
Address: 77 E Market St, Wilkes-Barre, PA 18701-3116
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Wilkes-Barre
#2 Business Hotel in Wilkes-Barre
#2 Romantic Hotel in Wilkes-Barre
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN PLUS Genetti Hotel & Conference Center 3*
Number of rooms: 72
Official Description (provided by the hotel):
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 
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Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western

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