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“Good room for the price”

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Holiday Inn Wilkes Barre East Mountain
Ranked #5 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed 18 April 2012

We stayed here for a few nights while visiting family. The hotel was clean and conveniently located to many major routes. The staff was friendly and we enjoyed the continental breakfast. However, there was an unusual smell in the hallway and our mattress was terrible. The property would have rated higher if it had a better mattress.

Room Tip: Government rate was excellent.
  • Stayed: April 2012, travelled with family
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Thank airforcefinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SylviaD41, Director of Sales at Holiday Inn Wilkes Barre East Mountain, responded to this reviewResponded 2 May 2012

Thank you so much for your review. I am sorry to hear that you didn't like our mattress. All our mattresses are fairly new. Very sorry you didn't find them comfortable. I hope you will stay with us again and find a firmer mattress on your nest stay with us. Thank you, Sylvia Decker, Best Western Plus East Mountain Inn & Suites

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Reviews (566)
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495 - 501 of 566 reviews

Reviewed 1 April 2012

This hotel was very nice with attractive decor and very clean. The staff was was very friendly. I would definitely stay here again

  • Stayed: March 2012, travelled with family
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Thank Penny_J_1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SylviaD41, Director of Sales at Holiday Inn Wilkes Barre East Mountain, responded to this reviewResponded 2 May 2012

Wow thank you for the great review! We try very hard to make everyone's stay the best!! I hope you will stay with us again soon! Sylvia Decker, Best Western Plus East Mountain Inn & Suites

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Reviewed 31 March 2012

Needed a place to stay late at night and they were most accommodating. Sharon at the front desk got us in quick and easy

  • Stayed: March 2012, travelled as a couple
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Thank wayne v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SylviaD41, Director of Sales at Holiday Inn Wilkes Barre East Mountain, responded to this reviewResponded 9 May 2012

Thank you for the kind words. I will pull this review in Sharon's employee file for great service.
I hope you will stay with us again soon. Sylvia Decker Best Western Plus East Mountain Inn & Suites.

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Reviewed 25 March 2012

Found a coupon for this hotel and decided the rate made it worth a try. It was great. Lovely large room with excellent bathroom layout. Clean and comfortable. Dinner at the Sunset Grill was very tasty and our buffet breakfast (included with room) was delightful-real linens, glassware and cutlery on the tables. Full array of breakfast items hot and cold provided. Access to and from hotel was very easy off I-81. Will stay here whenever in Wilkes Barre in the future.

Room Tip: Rooms with even numbers on more scenic side of mountain.
  • Stayed: March 2012, travelled as a couple
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Thank sandraclaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManorHotelCorp, Jilly Harris, E-Commerce Manager at Holiday Inn Wilkes Barre East Mountain, responded to this reviewResponded 27 April 2012

Thank you for your wonderful testimonial. On behalf of the staff at East Mountain Inn & Suites, we are glad you had the opportunity to stay at our hotel. We look forward to welcoming you again in the future.

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Reviewed 18 March 2012

This is a very nice hotel that looks like it has had some recent updating. When we checked in, the employee at the desk (Charlie) was friendly and efficient. The rooms were clean and comfortable, and the free breakfast in the morning was good. A sign directing people to the pool would be nice, although the staff was very helpful in pointing us in the right direction. I would be happy to stay here again.

Stayed: March 2012, travelled with family
Thank MJayhawker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SylviaD41, Director of Sales at Holiday Inn Wilkes Barre East Mountain, responded to this reviewResponded 9 May 2012

Thank you so much for taking the time to write such a wonderful review and acknowledge our staff. Yes we have renovated our whole fiest floor. Thank you for noticing. Charlie is one of our best employee for customer service. He will be so happy to see this review. I hope you can stay with us again in the future. Sylvia Decker, Best Western Plus East Mountain Inn & Suites

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Reviewed 24 February 2012

I travel for personal pleasure. The Best Western Plus East Mountain has been home base for several trips as I visited and photographed homes, schools churches cemeteries and historic places- family sites from Scranton to Berwick. East Mountain Is in the center, very close to routes I-81, I-476, 309, 115 and 11. It is a pleasure to return to the Inn and get a relaxing deliciousmeal- morning, noon and evening, I have enjoyed the evening lights across the valley; I have watched snow transforming the view.

Room Tip: Being able to schedule for a three-day promotional rate is a strong plus.
  • Stayed: November 2011, travelled with family
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Thank sage_and_poet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SylviaD41, Director of Sales at Holiday Inn Wilkes Barre East Mountain, responded to this reviewResponded 9 May 2012

Glad to hear you have enjoyed your past stays here with us. It has been our pleasure. Yes we are very close to all major highways. Right off I-81, Route 115 and the PA turnpike 476 is right up the road. You are right about the views. The view from one of our top floors when the snow has just fallen is amazing. Thank you!! Sylvia Decker, Best Western East Mountain Inn & Suites.

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Reviewed 20 February 2012

All positive attributes of this hotel were overshadowed by the uncomfortable beds. If you can get over that, the hotel is a good, clen, no frills property. Good for our overnight stay on the way down to va.

  • Stayed: February 2012
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Thank kbrenwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SylviaD41, Director of Sales at Holiday Inn Wilkes Barre East Mountain, responded to this reviewResponded 14 May 2012

Thank you so much for your review. We are very sorry to hear that you didn't like our mattresses. Most of our rooms do have new pillow top mattresses. Thank you again!! Sylvia Decker, Best Western Plus East Mountain Inn & Suites

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Additional Information about Holiday Inn Wilkes Barre East Mountain

Address: 600 Wildflower Dr, Wilkes-Barre, PA 18702-7928 (Formerly Best Western)
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Wilkes-Barre
#3 Family Hotel in Wilkes-Barre
#4 Business Hotel in Wilkes-Barre
Price Range: £79 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Wilkes Barre East Mountain 3*
Number of rooms: 152
Official Description (provided by the hotel):
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 
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Also Known As:
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Plus East Mountain Inn And Suites
Best Western Wilkes Barre

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